Joe Machens Capital City Ford

They made it all right After another dealership continued to tell me nothing was wrong with my car Joe Machens was able to find the problem with a sensor in the fuel system. After another dealership continued to tell me nothing was wrong with my car Joe Machens was able to find the problem with a sensor in the fuel system. Part took awhile to come in, which is not their fault. We made an appointment to take the car in (we live 30 minutes away). However, due to some miscommunication on their part and staff shortages they were not able to fix the car in the day of our appointment. We did not know this until we called around 2:30 to check on progress (dropped the car off at 7:30 am). They promised they would get it done the next day, which presented a bit of a transportation hardship for us to be without our vehicle for another day. They did fix it the next day and also threw in a oil change/tire rotation and cleaned our car for us before delivering it to our home. So while the situation wasn’t ideal they did make it right and were able to fix our car. Thanks! More

Great vehicle buying experience They provided great customer service and made the process more enjoyable than expected. They worked with us to get the best deal on the perfect vehic They provided great customer service and made the process more enjoyable than expected. They worked with us to get the best deal on the perfect vehicle I had been wanting for quite a while. More

Average I say it was average not over the top but not horrible. I have used them off and on for years. I comeback time to time. I say it was average not over the top but not horrible. I have used them off and on for years. I comeback time to time. More

They were very helpful in buying my Challenger Brad Bartlett was a great help when I bought my Challenger. He answered all of my questions and was very patient. He was also very helpful with my tr Brad Bartlett was a great help when I bought my Challenger. He answered all of my questions and was very patient. He was also very helpful with my trade in. More

Great service Mike kept an eye out for a car that would suit our needs, and found one quickly. When we went to pick it up, everything was ready and waiting for us. Mike kept an eye out for a car that would suit our needs, and found one quickly. When we went to pick it up, everything was ready and waiting for us. Happy with the car, happy with the service, happy with the experience. More

Vehicle purchase A little bit too much haggling but other wise a very good experience. Travis D was our finance guy and was very considerate of our situation (poor cre A little bit too much haggling but other wise a very good experience. Travis D was our finance guy and was very considerate of our situation (poor credit and etc). Brad Bartlett is the sales guy you want. More

Car service made easy My oil change and tire rotation went smoothly as I have come to expect from Machans Fast Lane in Jefferson City. The waiting area is nice too. My oil change and tire rotation went smoothly as I have come to expect from Machans Fast Lane in Jefferson City. The waiting area is nice too. More

Bad turned good We had a routine service performed which was not properly secured. After bringing the vehicle back in they went above and beyond to make it right! We had a routine service performed which was not properly secured. After bringing the vehicle back in they went above and beyond to make it right! More

John Lange and Capital City Ford I was replacing the truck I've had for 18 years and I was greeted by a professional, pleasant experience at Joe Machens Capital City Ford dealership. I was replacing the truck I've had for 18 years and I was greeted by a professional, pleasant experience at Joe Machens Capital City Ford dealership. I made the hour and a half drive and I'm happy I did! I highly recommend Mr. John Lange for your salesperson. Thank you again Mr Lange for all your help. Can't forget Jaime Wilson in the finance department. It was a pleasure to meet all of you. More

Very very good Always very kind and helpful. I never feel like I might be taken advantage of because I’m older and a woman. They also helped me with a minor thing li Always very kind and helpful. I never feel like I might be taken advantage of because I’m older and a woman. They also helped me with a minor thing like changing the time on my clock.. They are a reason I don’t look at newer cars at other dealerships. More