Joe Machens Capital City Ford

Job well done. With purchasing a new vehicle there is so much to consider. I had a good experience buying my New F-150 Ford truck. Thanks again Cody Byers Andy With purchasing a new vehicle there is so much to consider. I had a good experience buying my New F-150 Ford truck. Thanks again Cody Byers Andy More

Good price, nice people I told them what I was looking for and they found it. Great customer service. This is the 7th vehicle we have bought from Machens and will continue t I told them what I was looking for and they found it. Great customer service. This is the 7th vehicle we have bought from Machens and will continue to do so. More

slightly aggravated My car ended up being there for over a week for very simple repairs which is fine, they did set me up with a rental car. Whatever.. . However, I My car ended up being there for over a week for very simple repairs which is fine, they did set me up with a rental car. Whatever.. . However, I asked for a basic wash, if possible, and was told it was for $50. Great. well it wasnt $50 worth of clean and I found a note inside my car from the service manager, Steve, calling my car a "turd," specifically "polish the turd". This is the nicest car I've ever had. I know it was a little dirty but that was offensive and hurt my feelings. More

2015 Ford Edge Purchase Brad Kellerman with Joe Machens Capital City Ford made the purchase of a pre-owned, Ford certified vehicle very smooth. All the staff were very profes Brad Kellerman with Joe Machens Capital City Ford made the purchase of a pre-owned, Ford certified vehicle very smooth. All the staff were very professional and attentive to our needs. More

OIL AND FILTER CHANGE In and out in a timely manner with no problems. Waiting area was cool and comfortable with refreshments. Had earned more than enough, on my rewards, t In and out in a timely manner with no problems. Waiting area was cool and comfortable with refreshments. Had earned more than enough, on my rewards, to pay for it. More

Excellent Customer Service My check engine light came on while driving to work this morning. I stopped by Joe Machens at lunch to see if they could check out my car and give me My check engine light came on while driving to work this morning. I stopped by Joe Machens at lunch to see if they could check out my car and give me an idea of what the problem could be. Tim Taylor assisted me and although they were swamped and he had no one available at the time, he asked me to stop by later this afternoon so they could run a diagnostic check. He was concerned with the heat and didn’t want me stranded on the road if it was something major. I stopped by again about 3 pm today and Tim Taylor again assisted me. He grabbed Steve Johnson and they ran the codes on my vehicle to find out it was only a sensor. The fixed me up, cleared out the error code and got me on my way! Thank you to both of these men for not telling me to simply drop it off and they would get back to me. They both went out of their way to help and I am completely grateful for them both! More

Definitely will be doing business again! Very please with the overall experience thanks to Doug, Kevin, and Tom. Everything went very smooth and was easy. Great price and great people. Thanks Very please with the overall experience thanks to Doug, Kevin, and Tom. Everything went very smooth and was easy. Great price and great people. Thanks ! More

Doug Underwood and Terry Bradshaw were awesome as usual!! We purchased a new Focus for my daughter who will get her permit in a couple of months. We wanted something a little bigger than the Fiesta we had. We purchased a new Focus for my daughter who will get her permit in a couple of months. We wanted something a little bigger than the Fiesta we had. Doug and Terry worked to get a car that would fit our needs and stay in our budget. More

Awesome Experience Never bought a new truck off a lot before, everyone there made sure it was fast and mostly painless lol Definitely will be doing business there again Never bought a new truck off a lot before, everyone there made sure it was fast and mostly painless lol Definitely will be doing business there again. More

2016 Escape I want to thank the team of of Kristopher and Travis for the outstanding job they did getting me into my new car. From the beginning Kristopher was cu I want to thank the team of of Kristopher and Travis for the outstanding job they did getting me into my new car. From the beginning Kristopher was curtious, friendly and understanding of my needs in getting a new vehicle. Travis brought my purchase experience home with putting me at ease with a loan that made me breath easy. I got a great car and a good deal. THANK YOU!!!! More