Joe Machens Capital City Ford

Took 5 days and a bill of $360 to find a ROCK! This was my second time in for this problem. I took my service advisor on a test drive so he could hear the noise which was a thump in the rear suspen This was my second time in for this problem. I took my service advisor on a test drive so he could hear the noise which was a thump in the rear suspension as the car drove over a dip. He confirmed hearing the noise. At the end of the first day I called to check onthe car and was informed they couldn’t find the noise so I needed to find other transportation home. I live out of town. I have a premium extended warranty on this vehicle and asked if it paid for a rental. I was informed that it did. I asked my service advisor to keep me informed on the progress. I picked up the rental car and did not hear from them for a day or 2. The weekend went by and I received a call on Monday afternoon that they had located and fixed the problem. It was a rock lodged in the suspension. They had the car for about 5 days. The bill was $360. FOR A ROCK!!! I came in pick up my car and talked with the service manager. Furthermore I was told that the technician who worked on the car was asked how much to bill me! Now this guy is actually low man on the totem pole. I would think management would be in on such a high cost of the removal of a ROCK. I paid it under deress to get my car back. Once in the car I was further upset as my car smelled like diesel fuel and my steering wheel was greasy and oily to the point I used a wet wipe to clean it. My brand new tan car mats I had just purchased were black with oil or grease so I assume no temporary car mats were put down prior to working on the car. Both front mats were soiled. have cleaned these mats and there are still marks. My problem with this entire situation is lack of communication while working on the car, a disregard for the customer’s property and an outrageous price for the removal of a ROCK. If I were a big business person or had political pull I am sure the ROCK would have been taken care of at no charge. I believe that service has really declined since Joe Machens has purchased More

Fantastic experience Randy Wells found me the perfect vehicle for my needs. He was not pushy with me, while I was making my decision. I will definitely do business with Ra Randy Wells found me the perfect vehicle for my needs. He was not pushy with me, while I was making my decision. I will definitely do business with Randy again in the future. Overall great experience at Machens! More

My experience working with Mike Rogers was excellent!!!! I dealt with Mike Rogers with the purchase of a 2015 Jeep Wrangler. He was very helpful in letting me test drive the vehicle and knowledgeable about t I dealt with Mike Rogers with the purchase of a 2015 Jeep Wrangler. He was very helpful in letting me test drive the vehicle and knowledgeable about the equipment on the vehicle. Every time I would call, he would always answer the phone and was very cordial. I would recommend asking for Mr. Mike Rogers if interested in purchasing a vehicle. I know I will in the future!! More

It was a great service I received Have more donuts for customers while waiting for car to be done instead of all the staff eating them all And them complaining no more donuts to eat t Have more donuts for customers while waiting for car to be done instead of all the staff eating them all And them complaining no more donuts to eat they should be working instead of having breakfast on joe macheans More

Oil Change/rotate tires I was treated respectfully from when I walked in the door and left the car, and then came back to pick it up. Great customer service. I was treated respectfully from when I walked in the door and left the car, and then came back to pick it up. Great customer service. More

Electrical issue When I arrived they got my vehicle right in the shop, Really got into the problem in a hurry very good service! lot of great people working up there!! When I arrived they got my vehicle right in the shop, Really got into the problem in a hurry very good service! lot of great people working up there!!! More

Excellent Service and compassionate for our needs Wesley was a new sales associate and was nervous at first. He did everything he could to help us make our mind on what kind of vehicle we for sure wan Wesley was a new sales associate and was nervous at first. He did everything he could to help us make our mind on what kind of vehicle we for sure wanted. Then, when that vehicle feel through, Wesley with the assistance of Larry and Matt, found us another vehicle and did everything they could to make our payment where we needed it. We will be back when the time comes for another vehicle. More

Another great experience I’ve been a dedicated customer to Joe Machens for 9 years. There has never been any disappointment with my vehicles. Thanks to Joe Herx for another in I’ve been a dedicated customer to Joe Machens for 9 years. There has never been any disappointment with my vehicles. Thanks to Joe Herx for another incredible experience. More

Customer Service Professionals Went above and beyond with delivering vehicle to my home and with a full tank of gas. Easy to work with and able to close financing after 5:30. Went above and beyond with delivering vehicle to my home and with a full tank of gas. Easy to work with and able to close financing after 5:30. More

good experience I have purchased three new vehicles in the last five from your dealership. There is a reason why I come back. the salesmen are always professional and I have purchased three new vehicles in the last five from your dealership. There is a reason why I come back. the salesmen are always professional and courteous and I feel I get a good deal. So I am sure when it comes time to trade again I will come back to Joe Machens . More