Joe Machens Capital City Ford

Service Since my last review, I went back to Joe Machens today after I said I wasn’t going to go back there to have my blinker fix while I was here I told the Since my last review, I went back to Joe Machens today after I said I wasn’t going to go back there to have my blinker fix while I was here I told the manager how upset I was about my car not being serviced properly the last time I was there. He gave me an apology and refilled my tires with the nitro I had in there already., they checked my fluids and topped it off and said I needed a new motor for the washer fluid to spray. I was glad that the service manager took his time and addressed my problems and he let someone else work on my car. Now that is the service I’m use to having when I bring my vehicle into their quick lane. I appreciate them rectifying my concerns. More

Good experience Randy and Matt made for a smooth purchase. They were helpful and explained everything. Randy wars the one salesman that actually stopped and inquired Randy and Matt made for a smooth purchase. They were helpful and explained everything. Randy wars the one salesman that actually stopped and inquired what I was looking for. More

Excellent Customer Service My car buying experience at Joe Machens Capital City Ford was fantastic! Everyone was so friendly and helpful, they made buying a car very quick and e My car buying experience at Joe Machens Capital City Ford was fantastic! Everyone was so friendly and helpful, they made buying a car very quick and easy. I would highly recommend Ben, Mike, and the whole management team. More

Great car purchase experience! Good quality used vehicle Just got a 2017 used Lincoln mkc from them. Flex showed me the vehicles. Kevin helped me with the numbers, and Mike finished the purchase process. Gre Just got a 2017 used Lincoln mkc from them. Flex showed me the vehicles. Kevin helped me with the numbers, and Mike finished the purchase process. Great team makes the purchase process so easy for me. Vehicle itself is very nice, good price as well. If you are looking for a good new or used vehicle, plus a delightful experience. Definitely Check them out! More

Traded an Edge for an Edge and couldn't be happier! Doug Keeler was amazing to work with when I decided to get rid of my old Edge. He let me try several different vehicles out to decide what I really wa Doug Keeler was amazing to work with when I decided to get rid of my old Edge. He let me try several different vehicles out to decide what I really wanted and was never pushy or rushed me. We ended up trading for a newer Edge and I absolutely love it! He always took great care of us and made the whole process so easy! Would definitely recommend him to anyone looking for a new or new to you vehicle! More

Awesome experience! Traded in a Fusion for an F150. Douglas searched & found the perfect F150. In the last 6 years, we have bought all of our vehicles from Douglas. He wo Traded in a Fusion for an F150. Douglas searched & found the perfect F150. In the last 6 years, we have bought all of our vehicles from Douglas. He works hard to ensure that we get our perfect vehicle every time. More

Great Diane helped me get myself in a brand new 20198 car with a great deal over a used car. I got a great price including rebates and price deductions, as Diane helped me get myself in a brand new 20198 car with a great deal over a used car. I got a great price including rebates and price deductions, as well as a amazing warranty. More

Excellent experience i went into joe Machens ford not knowing exactly what they could do for me with my credit, I didn't even want to consider a new vehicle thinking it wa i went into joe Machens ford not knowing exactly what they could do for me with my credit, I didn't even want to consider a new vehicle thinking it was out of my price range. Eric Swegle took the time to give me all of my options and was never pushy. I ended up getting 2016 Ford Focus that I LOVE and can afford. He even took the time to get the car detailed for me. Thanks again Eric, you will always have my business More

Excellent customer service and fast The entire staff is very helpful and nice. The service was fast and explained well. I would highly recommend this company. John was especially helpful The entire staff is very helpful and nice. The service was fast and explained well. I would highly recommend this company. John was especially helpful and kind. More

Interesting to say the least. I bought a 2015 Ford Taurus here in June of 2016 with 18,000 miles on it with an extended warranty. Right now (01/12/2018) it has almost 90,000 miles I bought a 2015 Ford Taurus here in June of 2016 with 18,000 miles on it with an extended warranty. Right now (01/12/2018) it has almost 90,000 miles on it and I had my first problem with it. I live almost 100 miles away from this dealership and needed to get the car there but every trailer and car dolly my family owns was to high off the ground for a factory ford Taurus to get on without damaging the bumper so we lifted it up onto a gooseneck trailer we own to haul it there. Which I had told Trenton about prior and he said get it here and we’ll get it off the trailer no problem. Well I got it there right before close because it was an all day adventure trying to just get it loaded on a trailer, and the guys helped me out without hesitation. And had it fixed less than a week later, (which was impressive with all the holidays going on.) So I give em a five start rating for the cluster of a mess that I had going on trying to get it there and the speed and quality of repair. More