Joe Machens Capital City Ford

Great for oil change, bad for tires These guys are great for a simple oil change, but not so great for tire selection or tire warranty coverage. I worked directly with Michelin to make s These guys are great for a simple oil change, but not so great for tire selection or tire warranty coverage. I worked directly with Michelin to make sure I had everything needed for my tire warranty claim and was good to go. These guys at Machens tried telling me I needed more and delayed my claim, after confirming with Michelin a second time, now the guys at Machens said I had everything needed (same stuff as before a day later). Apparently only one person can do these warranty claims as was not able to do it the next day delaying me another day with out my vehicle. Service was not a priority and I had to remain persistent to make sure my warranty claim was processed. The tire price was almost $20 higher per tire than other local dealers, they did price match though. They oil change sticker was also not replaced nor was the oil life setting reset. More

They were very helpful in buying my Challenger Brad Bartlett was a great help when I bought my Challenger. He answered all of my questions and was very patient. He was also very helpful with my tr Brad Bartlett was a great help when I bought my Challenger. He answered all of my questions and was very patient. He was also very helpful with my trade in. More

Average I say it was average not over the top but not horrible. I have used them off and on for years. I comeback time to time. I say it was average not over the top but not horrible. I have used them off and on for years. I comeback time to time. More

Great vehicle buying experience They provided great customer service and made the process more enjoyable than expected. They worked with us to get the best deal on the perfect vehic They provided great customer service and made the process more enjoyable than expected. They worked with us to get the best deal on the perfect vehicle I had been wanting for quite a while. More

They made it all right After another dealership continued to tell me nothing was wrong with my car Joe Machens was able to find the problem with a sensor in the fuel system. After another dealership continued to tell me nothing was wrong with my car Joe Machens was able to find the problem with a sensor in the fuel system. Part took awhile to come in, which is not their fault. We made an appointment to take the car in (we live 30 minutes away). However, due to some miscommunication on their part and staff shortages they were not able to fix the car in the day of our appointment. We did not know this until we called around 2:30 to check on progress (dropped the car off at 7:30 am). They promised they would get it done the next day, which presented a bit of a transportation hardship for us to be without our vehicle for another day. They did fix it the next day and also threw in a oil change/tire rotation and cleaned our car for us before delivering it to our home. So while the situation wasn’t ideal they did make it right and were able to fix our car. Thanks! More

Nice used truck selection I drove 77 miles to buy a truck from Machens. I wiuld definitely do it again. They gave me decent pricing on the truck I was looking at and on my trad I drove 77 miles to buy a truck from Machens. I wiuld definitely do it again. They gave me decent pricing on the truck I was looking at and on my trade in. I came up with a figure beforehand that I could afford. They met that figure. Good guys to deal with. More

Well rehearsed dealership all around This dealership can handle all of your vehicle needs from A to Z. I have purchased vehicles and have had service performed. The team is capable and kn This dealership can handle all of your vehicle needs from A to Z. I have purchased vehicles and have had service performed. The team is capable and knowledgeable about their business. Ask questions and you get quality feedback to make an educated decision. More

Always great Great job. Always great service. Explained every thing to me on additional issue outside of the oil change. Appreciated the info about additional ser Great job. Always great service. Explained every thing to me on additional issue outside of the oil change. Appreciated the info about additional services available. More

A great place to deal with! YOUR SALES, PERSON, JERAD, WAS GREAT TO WORK WITH AS WELL AS THE SALES MAMBER.. BOTH WERE UNDERSTADING OF MY NEEDS AND MADE THE SALES A JOY FOR ME TO YOUR SALES, PERSON, JERAD, WAS GREAT TO WORK WITH AS WELL AS THE SALES MAMBER.. BOTH WERE UNDERSTADING OF MY NEEDS AND MADE THE SALES A JOY FOR ME TO WORK WITH, THE CAR WAS READY, IN GREAT SHAPE AND LATER ON, JERAD FOLLOWED WITH A PHONE CALL TO MAKE SURE ALL WAS OK. THANKS FOR GREAT SLAES TEAM!! JIM SCHAFFNER More

Excellent I have purchased two vehicles from this dealership. By far the best customer service I have ever had when shopping for or buying a car! Doug Underwoo I have purchased two vehicles from this dealership. By far the best customer service I have ever had when shopping for or buying a car! Doug Underwood is amazing to work with. He was able to find me exactly what I was looking for without me stepping on the lot! When I drove up to Jeff City from Springfield Mo he had found the perfect car for me! I will continue to make the drive for all future purchases! More