Joe Machens Capital City Ford

A very good experience at Joe Machens Capital City Ford What normally is a very stressful event for me was made way less stressful at Joe Machens Capital City Ford in Jefferson City, MO. From the time I ex What normally is a very stressful event for me was made way less stressful at Joe Machens Capital City Ford in Jefferson City, MO. From the time I expressed interest in the vehicle and Brad Bartlett called, emailed and texted me back, to the time I got home with it, I was treated with respect and attention. And when I had an issue with a door ajar warning light incorrectly coming on, they took care of it, was very courteous and prompt with the service and then followed up with making sure it was taken care of. Thanks Joe Machens for helping relieve some of the stress in my life! More

No runaround treatment here My salesman, Eric Swegle, was the opposite of the slick stereotype. At one point during negotions there was a misunderstanding on both our parts. Er My salesman, Eric Swegle, was the opposite of the slick stereotype. At one point during negotions there was a misunderstanding on both our parts. Eric went out of his way to clarify things with me and his manager. I do not recall the manager’s name, but he stepped right up to the plate to make things right. Cut right to the chase so I could make an informed decision. I very much appreciated the no bull approach. Furthermore, Eric went the extra mile and waited with me for the finance office to ensure no misunderstandings or surprises. As someone who hates buying cars, I can say from this experience that these are stand up guys. More

Enjoyable experience Had a great experience dealing with Randy Wells and Matt Wilde. They are very professional, friendly, and courteous. Their overall knowledge is outst Had a great experience dealing with Randy Wells and Matt Wilde. They are very professional, friendly, and courteous. Their overall knowledge is outstanding and it is a pleasure dealing with them. More

Very easy to deal with Tim pratt very nice guy and did great job getting me into my escape The process was very smooth and easy I would gladly be sure to see him and Joe Tim pratt very nice guy and did great job getting me into my escape The process was very smooth and easy I would gladly be sure to see him and Joe machens ford for my next car purchase Also big thanks to Jamie Wilson as well More

Service, on my Truck. Angie has always been very helpful and friendly. Machen's has always serviced my auto. I really like the crew over there, Fast Lane. Good peopl Angie has always been very helpful and friendly. Machen's has always serviced my auto. I really like the crew over there, Fast Lane. Good people. More

Problem Solved! I was able to give a list of preferences for a family car and they were their to help!! Amazing group of guys to work with!! I was able to give a list of preferences for a family car and they were their to help!! Amazing group of guys to work with!! More

Superb people and Superb truck I don"t buy vehicles often so I was very picky on what I wanted ! Cody Byers worked on it and found the truck I was looking for and I could not be hap I don"t buy vehicles often so I was very picky on what I wanted ! Cody Byers worked on it and found the truck I was looking for and I could not be happier. He went over everything on the truck and said if I had any questions to look over the videos or just call him and he would answer any questions I had. He was awesome in every aspect from the beginning until I picked up my truck. Also Matt and Travis worked on the finance part and made it easy and answered all the questions I had. I could not be more pleased with my truck and the experience with this dealership. Thank you for having these people at your dealership! More

The experience was satisfactory with positive results. Salesperson followed up well and explained options on the car well. Car was ready to go when process was complete. Would recom with positive results. Salesperson followed up well and explained options on the car well. Car was ready to go when process was complete. Would recommend sales people to turn cell phone off so process can flow more smoothly without interruptions . More

Best Service If you are wanting to experience excellent customer service, then Quick Lane in Jefferson City is the the place you want to go. They treat you right If you are wanting to experience excellent customer service, then Quick Lane in Jefferson City is the the place you want to go. They treat you right More

very good work was done in a timely matter and professionally done,in half the time that we was told.And notified early enough so we could pick it up before 5 o work was done in a timely matter and professionally done,in half the time that we was told.And notified early enough so we could pick it up before 5 o'clock. . More