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Joe Machens Capital City Ford
Jefferson City, MO
8,118 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 8,118 reviews
May 01, 2018
Great out of state buy! I live in Chicago but found my dream car online at Machens Ford and called and spoke to Jerad. He was very helpful, even went out and did a “face time I live in Chicago but found my dream car online at Machens Ford and called and spoke to Jerad. He was very helpful, even went out and did a “face time” with me so I could see the car up close and experience a virtual test drive. He answered all my questions, even told me the car smelled good, which I did not think to ask. We did the deal on the phone and they drove the car up to me 2 days later. Terry in finance was great to work with too. It was the first time I bought a car I had not actually driven, so I was a little nervous, but the guys at Machen put me at ease and made it a pleasant experience. And I love the car! More
by Happy out-of-state customer
Employees Worked With
Terry Bradshaw, Jerad Miller
April 30, 2018
If you want A+ Service go to Joe Machines Capital City Ford! Kyle Brink and Terry Bradshaw were very helpful! Quick and easy process. They were able to find someone to finance me even though my credit wasn’t the Kyle Brink and Terry Bradshaw were very helpful! Quick and easy process. They were able to find someone to finance me even though my credit wasn’t the best. I test drove the vehicle and was able to leave with it the same day. A+++ Service and I highly recommend working with them. More
by Tina
Employees Worked With
Terry Bradshaw, Kyle Brink
April 30, 2018
Used vehicle purchase Jerad was very helpful with us and determining our wants and needs. I would highly recommend purchasing a vehicle from him and plan to go back for any Jerad was very helpful with us and determining our wants and needs. I would highly recommend purchasing a vehicle from him and plan to go back for any needs we have. More
by Jordan1st
Employees Worked With
Jerad Miller
April 30, 2018
Unskilled service techs Had master cylinder replaced several months ago due to a safety recall, service took half of a day. Brake pedal never felt solid after service and eve Had master cylinder replaced several months ago due to a safety recall, service took half of a day. Brake pedal never felt solid after service and eventually started to bleed down towards the floor board at stop lights. Set up an 8:00 am appointment for this service. At quitting time I received a call from the dealership letting me know that they could not duplicate the problem with my brakes and was told that I could come get my truck . Received a repeat phone call from them in a few minutes letting me know that they would have their seasoned good mechanic take a look at my truck. He found the problem before he ever left the dealership. I was called to be told that the master cylinder was bad and it was going to cost about $240 to have it replaced I told the service writer that they had just replaced that five thousand miles ago and it should be covered under warranty , he argued too and said that they had not replace the master cylinder it was the brake booster I said no it was the master cylinder and he looked it up and agreed eventually. I was not charged to have the master cylinder replaced however I was without my vehicle for 2 days. This is my work truck that I pull my trailer with so that's two days of no pay. Driver side top of fender now has scratches on it where something was drugged over the top of it. More
by jwintershm@gmail
Verified CustomerEmployees Worked With
Doug Mullenax
April 30, 2018
Battery cable The car I purchased in November of 2017 has been in for repair 3 times and I feel one visit was the result of a previous repair The car I purchased in November of 2017 has been in for repair 3 times and I feel one visit was the result of a previous repair More
by marywbloomer53
Employees Worked With
John Desmond
April 30, 2018
Wonderful Experience!! We hadn't purchased a new car in many years. I recently took a Radio Management job in Mexico at KJAB Christian Radio. Our van finally quit us after 2 We hadn't purchased a new car in many years. I recently took a Radio Management job in Mexico at KJAB Christian Radio. Our van finally quit us after 260,000 miles and we needed a car! Not only did we get a new car but a great deal!! Financing that was under all competitors by a lot! We thank the sales team and management plus financing for doing a great job!! More
by Hillbilly Gilly
Employees Worked With
Mike Slinkerd, Brian Lorts, Kyle Brink
April 30, 2018
Well taken care of This was by far the best experience ever dealing with this company. I feel like they really took there time to make sure I was satisfied with my purc This was by far the best experience ever dealing with this company. I feel like they really took there time to make sure I was satisfied with my purchase and made sure I understood all paperwork. I will definitely be future buyer from this company. More
by THEREALMRS.BERRY
Employees Worked With
Brent Simmons, Travis Dometrorch
April 29, 2018
It was great. Travis and kris were amazing with helping us find a vehicle and working with us. You two made the shopping so much better and a great experience. Wh Travis and kris were amazing with helping us find a vehicle and working with us. You two made the shopping so much better and a great experience. What I love the most they were so honest. Keep up the great work Travis and kris. Again thank you for my new ride. More
by Adaviw8
Employees Worked With
Terry Bradshaw, Travis Dometrorch, Kristopher York
April 29, 2018
Back into an SUV Doug was great at listing to what I was looking for and narrowing down options to find me the perfect car. I’m so happy!! Doug was great at listing to what I was looking for and narrowing down options to find me the perfect car. I’m so happy!! More
by Bs050966
April 28, 2018
Outstanding service So thankful for Bradley and Jamie, they were so great to work with. I went in with not much hope, and they did absolutely everything they could to mak So thankful for Bradley and Jamie, they were so great to work with. I went in with not much hope, and they did absolutely everything they could to make sure we left happy! We will absolutely be back! More
by Hanna
Employees Worked With
Bradley Kellerman, Jamie Wilson
