Joe Machens Capital City Ford

Excellent Service and Attention! From the moment my daughter and I stepped on the lot, Kristopher was extremely helpful. He listened to my wants and needs, even though I was not sure From the moment my daughter and I stepped on the lot, Kristopher was extremely helpful. He listened to my wants and needs, even though I was not sure of my direction at first, and he lead me "down the rabbit hole" to find the vehicle that is a perfect fit! It was not a one moment sale; it took many days, but he stayed with me to the end. The entire staff was eager to please, but not pushy... highly recommend! More

My Lincoln MKC Warranty covered completely! Service department did a diagnostic testing and found the problem. Scheduled my visit. Fixed my car! Personnel were frien Warranty covered completely! Service department did a diagnostic testing and found the problem. Scheduled my visit. Fixed my car! Personnel were friendly and courteous. Can’t remember his name, but the guy who took care of me was extremely nice and kept me informed of every aspect of getting my car fixed. I highly commend him for his professionalism and kindness. More

Mike Rogers - Greats Sales Experience Mike found what we needed and we couldn't be happier with our purchase. He was wonderful to work with and we appreciate his professionalism. Mike found what we needed and we couldn't be happier with our purchase. He was wonderful to work with and we appreciate his professionalism. More

Very pleased Had a good experience with salesman. Went in not knowing what I wanted in a new car and feel he was very helpful and caring. T Had a good experience with salesman. Went in not knowing what I wanted in a new car and feel he was very helpful and caring. T More

Outstanding Customer Service I would strongly recommend others to this dealership. Jared Miller made my car buying experience a fast, easy, and enjoyable one. He was very knowledg I would strongly recommend others to this dealership. Jared Miller made my car buying experience a fast, easy, and enjoyable one. He was very knowledgeable about his inventory. He only showed us the cars we were interested in. We personally will be coming back to our salesman Jerad Miller, and this dealership. Over all great experience. More

Great service by great employees John and Josh are the best Had a great experience, called John Desmond set up a service for Josh Hussey to perform on my 2017 Expedition. Both employees were very helpful and p Had a great experience, called John Desmond set up a service for Josh Hussey to perform on my 2017 Expedition. Both employees were very helpful and professional in their responsibilities in taking the best care of my vehicle. Great job guys, wouldn’t take my cars any place else. More

Bad smell from ac Took in a navigator with 31000 miles on it. Has a horrible musty smell when the ac kicks on. Expected it to be a filter needing replaced. When I picke Took in a navigator with 31000 miles on it. Has a horrible musty smell when the ac kicks on. Expected it to be a filter needing replaced. When I picked it up I was told there is no cabin air filter on that model and there wasn’t much they could do. They cleaned the vents and added some air freshener scent. Now it smells musty when the ac turns on and like someone is spraying bathroom air freshener the rest of the time. An awful solution that seems like a quick cheap fix instead of finding the real problem. Not sure who I worked with so I just picked a name in service so it would accept my review More

Cody Byers did great! We had not shopped Jeff City for used cars before but opportunity presented itself as we were in town for the week. Cody was cordial, informative and We had not shopped Jeff City for used cars before but opportunity presented itself as we were in town for the week. Cody was cordial, informative and easy to be with Jamie was efficient and speedy with the paper work. Cody kept in touch me via text which was helpful due to our busy schedules. I was able to seal the deal myself. I felt comfortable and confident with the staff I worked with at Joe Machens Capital and would highly recommend Cody to anyone. More

service department The gentleman I dealt with was very polite and informative. I only go to them to have my car serviced because I trust them. I don’t have to have an ap The gentleman I dealt with was very polite and informative. I only go to them to have my car serviced because I trust them. I don’t have to have an appointment More

Great hospitality and fast service! The said it would be 30.minutes before I could get in and I believe it was just after that when my car was done. My daughter had fun with the Pac-man The said it would be 30.minutes before I could get in and I believe it was just after that when my car was done. My daughter had fun with the Pac-man game and ice cream..thanks for thinking of the kids! More