Back

Joe Machens Capital City Ford

Jefferson City, MO

4.7
8,219 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
Contact Dealership

807 Southwest Blvd

Jefferson City, MO

65109

Directions

By Type

Showing 8,219 reviews

May 31, 2018

Couldn’ be happier Doug always seems to be able to find just what we are looking for. Doug, Brian, and Mike made the process so easy. My wife loves her new F150. We wil More

by JWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Slinkerd, Brian Lorts
May 30, 2018

Great experience with Ben! Will send friends and family to Ben for their next vehicle. We will also be purchasing any future vehicles from machens. Everyone very friendly and More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben McGrail
May 30, 2018

Glad to purchase another vehicle from Machens Capital City We were happy to be able to purchase another vehicle from Mike Rogers. He makes shopping for a vehicle simple and easy. He always goes above and bey More

by carwilefamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers, Rick McDonald, Jamie Wilson
May 29, 2018

Bought a new car Mike was wonderful to work with! He got me exactly what I wanted and went above and beyond to get it. I wanted it from a different machens dealership More

by MADINICHOLS18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers, Rick McDonald, Mike Slinkerd
May 29, 2018

Oil change Went for oil change, told service persons front passenger tire was low. Received vehicle, tire was same pressure, low. Took over an hour for oil chang More

by samueldenich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know employees names
Jun 21, 2018 -

Joe Machens Capital City Ford responded

I want to sincerely apologize for your service experience you had with us on your last visit. I want to ensure you that is not business as usual for us. Your complete satisfaction is our #1 goal. I hope you give us the chance to earn your business back and give you the service experience you deserve as our customer. In the future if you need any assistance please reach out to me directly. Thank You, Travis Peterson Fixed Operations Director Joe Machens Capital City Ford tpeterson@machens.com

May 29, 2018

Tire Problem Angie was so helpful in resolving a problem I've had with a tire. Everything works great now! And, as always, when I saw Tom , he was super friendly More

by SPRICE809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stegeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Hulsey
May 28, 2018

Oil change and 99 point inspection The service was great. I received friendly service and everything was completed to my satisfaction. The only problem I had was my car used to be vac More

by jillspeckhals063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
May 28, 2018

Service Great job of fixing in a timely manner. Even thought the sales team did not do a good job of communicating the service department was great. More

by nic72rom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trenton Lincoln, Doug Mullenax, Steven Paul, Ron Inman, Tim Taylor, Beau Landrum, Travis Peterson, Steve Joplin, Justin Jones, John Desmond
May 28, 2018

oustide mirror replacement The employees were very friendly and service was completed faster than projected. The cost seemed high for what was done. The waiting area was comfo More

by DOUBLEDREF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Mullenax
May 28, 2018

Easy in, easy out with great car Simple process with sales and financing led to a great serviced and detailed used grabber blue mustang purchase with detailed warranty. Thanks! My 2 More

by MustangMike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
634
...