Joe Machens Capital City Ford

excellent good service great to work with dependable nd if they have question about something they found wrong with your car they will call you first good service great to work with dependable nd if they have question about something they found wrong with your car they will call you first More

Exceptional customer service experience I worked with Douglas Keeler on the purchase of my used Ford Edge. The dealership was over a 100 miles from my home. So I basically put my trust in D I worked with Douglas Keeler on the purchase of my used Ford Edge. The dealership was over a 100 miles from my home. So I basically put my trust in Douglas as to the condition of the car. After arriving at the dealership the car was exactly has he stated. The entire experience at the dealership was great. I would highly recommend these guys for your next purchase. More

the most wonderfull experience! Let me start off by saying, I was once a finance manager for a ford dealership for 6 years and my husband is a retired ford Service Manager of 24 yea Let me start off by saying, I was once a finance manager for a ford dealership for 6 years and my husband is a retired ford Service Manager of 24 years...Our experience from the salesman, finance, and deal made was more than 5 stars, we drove over 6 hours and we shopped over 10dealerships in our area for customer service and some pleasant to deal with. The staff @ Joe Machens I recommend to anyone. I own a marine dealership so pleasing me is hard and my expectations are old fashion and high. Ford should send people to them for training for perfection of customers service. thank you amanda Petersen 501-206-4801 More

Oil changed for two vehicles Everyone was polite, prompt efficient. I appreciate the shuttle services taking me to and from my home. I declined additional evaluation services as Everyone was polite, prompt efficient. I appreciate the shuttle services taking me to and from my home. I declined additional evaluation services as it seemed too expensive More

Spending money on service before first payment I ended up spending $377 (most of which was on the diagnosis) before I even made my first payment was disappointing. I could have taken it to my mech I ended up spending $377 (most of which was on the diagnosis) before I even made my first payment was disappointing. I could have taken it to my mechanic and got this accomplished for a lot less. I was of the belief I would be treated fair because of the recent purchase. I was wrong. More

Bluetooth issues My vehicle needed updates for the Bluetooth & I needed a new part for my hatch. I was able to get it in quickly for repairs. My vehicle needed updates for the Bluetooth & I needed a new part for my hatch. I was able to get it in quickly for repairs. More

Great customer service They took care of my car and made sure I had a rental while my car was being worked on since I was out of a vehicle for a few days. No complaints here They took care of my car and made sure I had a rental while my car was being worked on since I was out of a vehicle for a few days. No complaints here More

Oil Change I took my vehicle in for an oil change because according to the mileage it was due very soon and the oil light had come on. So I took it in immediatel I took my vehicle in for an oil change because according to the mileage it was due very soon and the oil light had come on. So I took it in immediately. When I dropped it off I told them the oil light was on and stated that I wondered if there was a problem. They called and said it was finished a couple of hours later so I went to pick it up. When checking out I asked if it was low on oil since the light had come on. I was told no and proceeded to pay. When I got to my car and took a look at the paperwork I saw "extreme oil leak" written at the bottom. I went back in and questioned it again. The desk person went and talked to the mechanic and then informed me, yes, there was a bad leak and he cleaned everything up and filled it back with oil but I needed to take it to the Jeep certified dealer to find out where the leak was. I was charged for this "oil change" but feel the service I received was very lacking. I was even called when they had my vehicle in and told about other fixes they recommended but nothing of this extreme oil leak! Good thing I looked over the work order myself. More

Very Good. This is part of our regular up keep and maintenance of our car; so as to avoid any problems in the up coming months and years . We have had good resu This is part of our regular up keep and maintenance of our car; so as to avoid any problems in the up coming months and years . We have had good results with all of Ford Products. More

Good service in a reasonable time frame. Prompt service and a nice waiting area with good food. Also vehicle available to take customers anywhere while waiting on vehicle. Headlight switch tu Prompt service and a nice waiting area with good food. Also vehicle available to take customers anywhere while waiting on vehicle. Headlight switch turned back to proper position which is rare most places. More