Joe Machens Capital City Ford

Great car buying experience! We found a car which met our needs and enjoyed the excellent customer service and personal attention provided by Mike Rogers as we tested, and eventua We found a car which met our needs and enjoyed the excellent customer service and personal attention provided by Mike Rogers as we tested, and eventually purchased a Buick Encore. Mike is a professional and very friendly, and made our car buying experience a pleasure. More

friendly and great price was friendly and easy to deal with. No hassles when bartering for the trade in price of my car. Didn't pressure me at all cause Brad knew he had a gre was friendly and easy to deal with. No hassles when bartering for the trade in price of my car. Didn't pressure me at all cause Brad knew he had a great truck at a great price. More

Good experience of getting car The dealer is nice. The environment is good, serving with soda, coffee and hot dogs. Brad is very patient in helping me trying cars and other works. The dealer is nice. The environment is good, serving with soda, coffee and hot dogs. Brad is very patient in helping me trying cars and other works. More

Fun experience working with Douglas. Great buying experience with Doug Keeler. I will definitely return for my next vehicle purchase. There was no sales pressure and the entire staff was Great buying experience with Doug Keeler. I will definitely return for my next vehicle purchase. There was no sales pressure and the entire staff was very friendly. More

Doni best car dealer ever. You guys were the best dealerships of her didn't have any problems we've been some places that they were very very rude to us very rude won't mention You guys were the best dealerships of her didn't have any problems we've been some places that they were very very rude to us very rude won't mention the names of the dealership but I will never ever go back there again you guys were wonderful Doni was wonderful I would recommend your dealership to any and everybody I meet More

No Hassles..Right Price I had the pleasure of dealing with Doug Keeler at Joe Machen's Ford. Doug did not give any sales pressure and made the process easy. I was going to bu I had the pleasure of dealing with Doug Keeler at Joe Machen's Ford. Doug did not give any sales pressure and made the process easy. I was going to buy a Silverado but saw an F 150 and turns out I liked it better. The price was already a good deal and Doug included a spray in bedliner to make the deal even better. Doug stayed an hour and half late to make sure everything was taken care of that day. I enjoyed the sales experience and really like my truck! More

Great Staff, Very Friendly Very nice staff, any questions we had were answered quickly and straightforward , very clean and comfortable waiting area, made the deal as easy and s Very nice staff, any questions we had were answered quickly and straightforward , very clean and comfortable waiting area, made the deal as easy and stress free as possible. Big Thank you to Doug Underwood & Terry Bradshaw for being so accommodating! More

Amazing From the time I walked through the door until I walked out Doug was completely amazing at getting me what I liked in a vehicle. From the time I walked through the door until I walked out Doug was completely amazing at getting me what I liked in a vehicle. More

Great experience No hard sell. Listened to my needs and met all my expectations. Brad Kellerman was very friendly and knowledgeable and got me a vehicle that I love. T No hard sell. Listened to my needs and met all my expectations. Brad Kellerman was very friendly and knowledgeable and got me a vehicle that I love. Their finance department was easy to work with and got me a great rate. One of the best car buying experiences I've ever had. More

Disappointing Dealership We spent approximately 6 months looking for a used vehicle that fit our needs at locations all over our state. A vehicle that fit what we needed came We spent approximately 6 months looking for a used vehicle that fit our needs at locations all over our state. A vehicle that fit what we needed came available at Joe Machens Capital City. The sales representative we worked with was great (Devon Henry)! Unfortunately, the 2014 Pathfinder we purchased was not sent through ANY sort of check system as within two weeks of ownership, it was being towed from our driveway as it needed a new transmission. The whole process of getting it repaired, securing a loaner car during the repairs, and then what followed with dealing with the dealership that sold us the vehicle (Joe Machens Capital City) was absolutely and utterly disappointing. When we expressed our concerns with the vehicle and keeping it, we were told they would work with us in finding a replacement vehicle if we chose to do that. Back to square one of what we had spent 6 months doing...searching for a vehicle.....again. The process of replacing the lemon vehicle they sold us was to be a basic trade in. No...not convenient at all. We told the dealership to find us a replacement any way as we were no longer comfortable in this vehicle that left us stranded with needing a NEW TRANSMISSION at only 48,000 miles and that had a $29,000 price tag. I have saved the emails....we were told they were going to find us what we needed (I sent an itemized list of what we wanted in a vehicle...a simple internet search would have found what we needed within a few MINUTES!) It's been one month today....we haven't heard ONE WORD from the dealership that gave us nothing but words, a $29,000 vehicle that needed a new transmission and has us concerned we will be stranded on the side of the road....again.... DO NOT PURCHASE FROM THIS DEALERSHIP. Their definition of customer service is dismal. Once the sale is made, they are done with you. We are the proof of this. When a customer expresses their level of dissatisfaction to the point we did, SOMETHING should be done to take care of them. NOT at Joe Machens Capital City. More