Joe Machens Capital City Ford

As a loyal Ford fan I have had nothing but a good experience with this dealership. They are patient and hardworking to get you a good deal. They are wonderful. I have had nothing but a good experience with this dealership. They are patient and hardworking to get you a good deal. They are wonderful. More

They sell inferior used cars We looked and drove a 2009 Honda CRV and it seemed fine and purchased it 5/19/15. When I picked up the car on 5/21/15 there was a chip on the win We looked and drove a 2009 Honda CRV and it seemed fine and purchased it 5/19/15. When I picked up the car on 5/21/15 there was a chip on the windshield in the drivers direct line of site which was not there when we drove it on 5/19. There was no sales personnel available when I brought it back so I asked for a sales manager. I was referred to Rick in the used car sales office. When I explained the situation all I got was excuses and an inference that I was lying about the situation. It was absurd as I hadn't driven it 10 miles after taking possession of the car when I returned it and contacted them. After arguing with him until I figured it was no use, I walked away and went across the street and explained the situation to a manager in the new car sales office. I don't even know his name as he didn't introduce himself nor give me a card. He walked across the street to mediate the situation and the car was not there. It had apparently been taken to have the windshield damage checked. He came back and said the windshield had been repaired previously and couldn't be repaired again and they would replace it. It was replaced on 5/22 satisfactorily. On 5/27 I had an doctors appointment in St. Louis and went out to start the car and the battery was dead. I jumped it myself because I had to get to the appointment and couldn't wait for them or anybody to come and jump it. I was so upset that because of their attitude regarding the windshield there was no way I was going to go through it again to get the battery and the charging system checked out. I decided to return the car. I stopped payment on the check and went to the manager and after him trying to appease me and my insistence the car be returned he and his less than friendly Notary agreed on my request. After buying cars for over 50 years, I have never been so poorly treated. The dealership personnel are the least customer oriented and most argumentative than any I have ever dealt with! I also question their business practices with regard to what they do to cars they bring in from out-of-town to patch them up and detail them to sell to unsuspecting customers. More

great to deal with I have found buying a car here a good experience, very up front and honest. Derek my sales man was very helpful, Chris was great at making the sale h I have found buying a car here a good experience, very up front and honest. Derek my sales man was very helpful, Chris was great at making the sale happen. Terry was good to work with in the financial office. I would recommend Joe Machens ford to buy a care from and they stand behind their cars. More

Great experience buying our new F250 This is a great dealership to do business with. They found the truck we wanted at an unbeatable price. Professional, friendly staff. The customer l This is a great dealership to do business with. They found the truck we wanted at an unbeatable price. Professional, friendly staff. The customer lounge is great too! Where else can you get Starbucks coffee and freshly made cotton candy on a stick? More

very nice experience Our salesman, Bradley Kellerman provided helpful, informative and courteous service as we began our research into the type of vehicle in which we wer Our salesman, Bradley Kellerman provided helpful, informative and courteous service as we began our research into the type of vehicle in which we were interested. Mr Kellerman went above and beyond the call of duty in providing the opportunity for us to check and test-drive the car, Terry Bradshaw and Chris Wiedmier supplied expert financial counsel and service in a timely and efficient manner, both via the telephone and when we visited the dealership to sign the documents and retrieve the Ford Edge that we purchased. More

Thank you so much!! Thank you Brad Bartlett and Joe Machens Capital City Ford! We had a fantastic experience and we will definitely come back!! Thank you Brad Bartlett and Joe Machens Capital City Ford! We had a fantastic experience and we will definitely come back!! More

HAPPY HAPPY CUSTOMER!!! BY FAR the easiest car buying experience we have ever had!. Thank you Brad for all your hard work. We HIGHLY recommend Brad Bartlett!! No haggling i BY FAR the easiest car buying experience we have ever had!. Thank you Brad for all your hard work. We HIGHLY recommend Brad Bartlett!! No haggling in price, no stress and everything was effortless on our end. More

Furious I took my vehicle to Joe Machens Ford service center in Jefferson City to have my radiator replaced. The mechanic punctured a hole in my AC condesor t I took my vehicle to Joe Machens Ford service center in Jefferson City to have my radiator replaced. The mechanic punctured a hole in my AC condesor trying to get to my radiator (the incorrect way) and when all the work was done I picked up my car to discover that my dust cover was being held up by ONE sheet metal screw and the cover was all bent up where the mechanic tried to pry it off. So I took my car back to have the dust cover fixed and when I picked it up later that evening a piece was still hanging down and they used a variety of whatever screws they could find to hold up the cover. With that being said I cannot even order the original screws to fix it my self because they ruined the original threads. I WILL NEVER TAKEY CAR BACK TO THIS PLACE OR BUY A VEHICLE FROM JOE MACHENS FORD (Jefferson City) EVER!!!! To be honest we all know they figured I would not notice the difference or an issue. I take a lot of pride in my car and I can only hope that the mechanic and service department treat my vehicle in the same manner. More

Very professional Brad Bartlett was my sales person, he listened to what I was looking for and patiently served very patiently and professionally to assist in making th Brad Bartlett was my sales person, he listened to what I was looking for and patiently served very patiently and professionally to assist in making the purchase of my 2011 Ford 150. I found the dealership to be a very pleasant environment and made my shopping experience a pleasure. My wife and I will be shopping with them again when we make our next auto purchase. I appreciated Brad's professionalism and patience, integrity and honesty while I struggled with my important decision. Thank you Brad, I enjoyed working with you. Thank you, Bob Allen More

Thank You! I would like to thank Cody Byers for helping me find the perfect used car for me. I know I wasn't his easiest customer because I was very picky in wh I would like to thank Cody Byers for helping me find the perfect used car for me. I know I wasn't his easiest customer because I was very picky in what I was looking for. I had been looking for approximately 4 - 6 months both on-line and driving thru different car lots. It had to fit my needs and wants and be at a good price and he accomplished that task for me. I'm very happy with my new vehicle! More