Joe Machens Capital City Ford

Capital City Ford/Lincoln Experience From the moment I inquired about a vehicle, Brad was very helpful and seemed to make my interest a priority. Over the course of a week, he was very h From the moment I inquired about a vehicle, Brad was very helpful and seemed to make my interest a priority. Over the course of a week, he was very helpful and informative and made my decision to drive the 3.5 hours to Jefferson City an easy one. Once I was there, Brad answered any and all concerns that I had and was very helpful throughout my visit. Also, Chris Wiedmier, the Finance Director, was very friendly and made sure that I left feeling comfortable with my new car payment. I would definitely recommend Joe Machens Capital City Ford/Lincoln to anyone that was interested in a new/used vehicle. Joe McKinstry Oskaloosa, IA. More

Loving my new car and very impressed! I was vey impressed with my salesman, Cody Byers he was very personable, professional and knowledgable on my 2014 Ford Escape that I purchased. My I was vey impressed with my salesman, Cody Byers he was very personable, professional and knowledgable on my 2014 Ford Escape that I purchased. My story began on a Friday shopping in Columbia at all the dealerships looking for my new car. I had a good idea as to what I wanted in my new car and it had to have all the bells and whistles. However, I couldn't find the car in Columbia so then I drove to Jefferson City later that evening (10:30pm) looking at the Ford Escapes at Joe Machens Capital City Ford. I found some cars that I was interested in and then went home and researched the Escape online and then shopped the joemachenscapitalcityford.com website for Jeff City and sent an email on the car that I liked. First thing Saturday morning I received an email and phone call from Cody wanting to know when I would like to see the Escape. I told him I would be there in a couple hours. When I pulled in the parking lot I saw the car I was interested in sitting right up front shinning and detailed and that made me smile. Cody, met me immediately and genuinely welcomed me to Joe Machens Ford Jeff City and offered me a drink and some popcorn. He stated he had my the car parked up front cleaned and detailed and with a temporary license on it as well as having gas put in it ready for me to test drive and this was all within a couple of hours after we had spoken on the phone. Cody was extremely knowledgable on all the features and benefits of my car and his enthusiasm just helped me in making the decision to purchase the Escape. Of course, I didn't want to come off being to excited as we still had to do the "dreaded deal making" along with what I would get on my trade in. However, he worked with me and his manager and made it painless. After I accepted the offer he then handed me off to the finance person to finish my purchase. When I was done with the financing he had me come back into his office and he had taken the time to sign me up on owner.ford.com and syncinfo@ford.com as well as he had taken the time to print off some cheat-sheets of the most common voice commands that I could reference, which has been utilized many times since my purchase. I then drove off the parking lot with a smile on my face in my new car and couldn't wait to show it to my family and friends. Cody, thank you for helping me realize that I made the right choice for my new car. In the future, I know my family and friends will look you up on their next new car purchase. More

Went to buy a truck! I walk into the dealership and was asked could someone help? I stated, I want to by a truck! Chris Bray took me by the hand, and stated, I can help yo I walk into the dealership and was asked could someone help? I stated, I want to by a truck! Chris Bray took me by the hand, and stated, I can help you with that! Five (5) days later, I drove off the lot with my 2014 Lariat!. It is just Awesome!. Go see Chris, he will stay with you until it right for both of you! More

Excellent service We were met at the door with a smile and taken directly to the salesperson we were in contact with on the internet. The vehicle we were interested in We were met at the door with a smile and taken directly to the salesperson we were in contact with on the internet. The vehicle we were interested in was shutting in the lot as promised, ready for us to drive. Our sales representative was very friendly and helpful; everything was taken care of quickly and efficiently. This was a very good buying experience. More

Pressure Free New Taurus Purchase I was impressed with the pressure free, friendly environment during my recent purchase of a 2014 Ford Taurus at Joe Machens Capital City Ford Lincoln I was impressed with the pressure free, friendly environment during my recent purchase of a 2014 Ford Taurus at Joe Machens Capital City Ford Lincoln where Tom Stegeman and Douglas Keeler treated me with respect and guidance making my experience a memorable one that I will always remember and share with my family and friends. They made me feel important and at the same time relaxed in what could have been a stressful financial transaction that takes years to save for. Tom and Douglas rate 5 Star in my "Book". More

Joe Machens Jeff City Ford Mike Rogers and Matt Wilde were a pleasure to work with. This purchase makes 3 cars from this dealer. No pressure, friendly experience. Car was del Mike Rogers and Matt Wilde were a pleasure to work with. This purchase makes 3 cars from this dealer. No pressure, friendly experience. Car was delivered as promised. Will purchase from these people again in the future. Thank you. More

great car buying experience! I went in to look at the mustang and john approached me and he let me know that they had great incentives going on right now. I was very particular ab I went in to look at the mustang and john approached me and he let me know that they had great incentives going on right now. I was very particular about what I wanted and they went over 5 hours away to get my car and when it got here they tinted the windows and it is absolutely perfect! Would do business with them again and would absolutely recommend them to anyone looking for a new car. More

Great Management I went to Joe Machens because they were the only dealership nearby that had the discontinued model vehicle I was looking for. I admit, I'm not a car d I went to Joe Machens because they were the only dealership nearby that had the discontinued model vehicle I was looking for. I admit, I'm not a car dealer's favorite customer; I was looking for a low-priced used vehicle, and my credit is mediocre. Our salesman, Derek Streeter, was friendly enough, but he tried to offer me a very small amount for my trade in. He tried to tell me that "no one uses Kelley Blue Book values anymore", but once I mentioned that I had actually valued my trade on the Joe Machens website (which uses KBB values), he brought the price up. The rest of the purchase process was fine. Terry Bradshaw was very friendly and quick with the paperwork. About a week afterwards, I noticed the car was overheating. I had just received a follow-up email from Derek, so I replied to him and let him know what was going on. He ignored me. I waited almost a week and resent my email via the website instead of directly to Derek. I received a reply from General Manager Tom Stegeman, who offered to run a diagnostic check on the car. As the car had no remaining warranty, I was very happy with that offer. Not only did they diagnose my car, but they took it to the local Chevy dealership for a new radiator (and another part that I was unfamiliar with) and did not charge me anything. It would have cost me over $700, and for a car with no warranty, I was not expecting any help with the actual repair. The service department was also extremely friendly. While I was not pleased with my particular salesman, the "above and beyond" service I received from Tom and the service department more than made up for it. With that kind of management, I would definitely recommend Joe Machens Capital City to anyone. More

Love my Lincoln We were looking for a low mileage used Lincoln. Looked all day on a Saturday at Machens in Columbia and the stopped in JC on our way home. Joe Machens We were looking for a low mileage used Lincoln. Looked all day on a Saturday at Machens in Columbia and the stopped in JC on our way home. Joe Machens in JC had a couple that we were interested in. Went back on Monday and test drove them. Derek was very helpful and suggested we take it home and keep it for a couple of days. Derek and Rick worked to make us feel comfortable with our trade in deal and with the dealer certification that we wanted on the new car. Thanks so much for making our car buying experience such a stress free process. Bill & Vicky Edwards More

I FOUND A VEHICLE ON THIS LOT I WAS INTERESTED IN FINANCING. BRAD BARTLETT WAS VERY FRIENDLY AND EXTREMELY HELPFUL WITH PRICING, FINANCING AND MAKING THIS VEHICLE AFFORDABLE FOR ME. HE NOT ONLY FINANCING. BRAD BARTLETT WAS VERY FRIENDLY AND EXTREMELY HELPFUL WITH PRICING, FINANCING AND MAKING THIS VEHICLE AFFORDABLE FOR ME. HE NOT ONLY WENT OUT OF HIS WAY TO MAKE SURE MY CAR BUYING EXPERIENCE WENT SMOOTH, QUICK & PAINLESS FROM START TO FINISH, BUT THAT I LEFT SATISFIED & HAPPY. I WOULD RECOMMEND THIS DEALERSHIP AND BRAD BARTLETT TO ANYONE IN THE MARKET FOR PURCHASING A VEHICLE. More