Joe Machens Capital City Ford - Service Center

Heating issues I was disappointed that what everyone thought was wrong (blend door) was not fixed when replacing the recalled airbag. The thermostat was replaced ins I was disappointed that what everyone thought was wrong (blend door) was not fixed when replacing the recalled airbag. The thermostat was replaced instead. Now instead of heat on my feet, I don’t have any heat at all. It is scheduled to be looked at next Monday. Everyone is nice & polite & kept me informed. Just not completely sure my car was fixed in the most efficient and cost-effective way possible. More

awesome experience all, quick painless service. set the bar high for other dealerships around town. was told hour wait but was less than that. communicated with me all, quick painless service. set the bar high for other dealerships around town. was told hour wait but was less than that. communicated with me and help me get more bang for my buck More

Good Experience Service was performed quickly. Angie explained additional measures I need to take for maintenance on my car. The waiting room is very customer friendl Service was performed quickly. Angie explained additional measures I need to take for maintenance on my car. The waiting room is very customer friendly I’m a loyal Quick Lane customer! More

Great The staff is professional and courteous. They explain what has been done to your car and what needs to be done. The staff will answer all your questi The staff is professional and courteous. They explain what has been done to your car and what needs to be done. The staff will answer all your question with a smile. More

great staff and service Angela provided excellent service and follow up. I needed additional work done on my vehicle and she was good about contacting me with an explanation Angela provided excellent service and follow up. I needed additional work done on my vehicle and she was good about contacting me with an explanation and estimate. The repairs made a big difference in how my Edge is performing/ More

Powestoke Diesel Corrected miss and loss of power due to injector wear. Also correct several issues, ball joint left side, carrier bearing and service. Mechanic very Corrected miss and loss of power due to injector wear. Also correct several issues, ball joint left side, carrier bearing and service. Mechanic very good More

Positive experience Dealership service department and the service writer Steve Joplin was very timely in scheduling my appointment, the work was done timely, with hones Dealership service department and the service writer Steve Joplin was very timely in scheduling my appointment, the work was done timely, with honest suggestions about my tires. More

I was over charged for an oil change. I was also told that my tires needed to be replaced because they were six years old and dry rotting. My car is a 2014 Chevrolet Malibu. I was also told that my tires needed to be replaced because they were six years old and dry rotting. My car is a 2014 Chevrolet Malibu. More

Great service friendly people Angie is the best. I’ve never had a complaint and vehicle is always in perfect condition. The cost of maintenance and repair are alway friendly people Angie is the best. I’ve never had a complaint and vehicle is always in perfect condition. The cost of maintenance and repair are always reasonable and fair More

Easy oil change I always take my f150, and the Lincoln mix to Machens. Great service friendly people. I do wish they would look up my rewards instead of me having to I always take my f150, and the Lincoln mix to Machens. Great service friendly people. I do wish they would look up my rewards instead of me having to remember to ask. More