Joe Machens Capital City Ford - Service Center

sweet deal I came in for a oil change and was just looking at 2018 to waste time. John Lange gave me deal I could not refuse. I came in for a oil change and was just looking at 2018 to waste time. John Lange gave me deal I could not refuse. More

Poor Communication & Customer Service On the way back to the Kansas City area, my company car (2015 Ford Escape) broke down. It was towed to Joe Machens Capitol City Ford at 1 pm on Tuesda On the way back to the Kansas City area, my company car (2015 Ford Escape) broke down. It was towed to Joe Machens Capitol City Ford at 1 pm on Tuesday. I was told they would get the car into the shop asap to determine the issue and they would call me to let me know what was going on. I rented a car & stayed in the area overnight expecting communication as promised. Wednesday, the following day, after several calls and told they hadn’t looked at it yet , Doug M. contacted me just before 5 pm and informed me the shift cable broke and they didn't have the part and it would be Friday before the part would arrive and the car would be ready, I returned to the Kansas City area. At 9:00 am Friday I called and was told by Doug M. that the part had arrived but they still hadn't made contact with LeasePlan for approval to touch the car, 36 hours had passed and they made no attempt to call me. I gave Doug M. an alternative phone # to try. An hour later Doug M. called me back to inform me that they had approval from LeasePlan not only for the repairs but to change the oil and rotate the tires as well. He then informed me that he had misread the paperwork and the part had not arrived, he didn't know when it would arrive; we would just have to wait on Ford. I explained that that was unacceptable and an effort was required to locate the part, Doug M. explained he was doing the best he could and I would just have to wait on Ford. After requesting the part # I explained I lived in the KC area and I would call around to locate the part. One phone call to Blue Springs Ford & I was informed that the part was available at Midway & Thoroughbred Ford here in the KC area. I called Midway and made arrangements with Mike in parts to pick-up the part and drive it to Jeff City. When I called Doug and explained, he said by the time I get there with the part (around 1:30 pm) they wouldn't have enough time to finish the repair because it was a 4 1/2 hour job and they close at 5. I didn't understand if they could have had the disassembly completed while I was in transit, received the part at 1:30 pm they would have had 3.5 hours to reassemble and complete the job. Because of the lack of sense of urgency and poor customer service and follow up previously displayed, I changed plans and had the part overnight delivered (Dan at Midway Ford was exceptional, he text me the tracking info after making the shipping arrangements). Doug M. called me at 6:41 am on Monday to inform me the car was ready. I drove from KC to Jeff and picked up the vehicle, the shift cable worked properly, I popped the hood to verify the oil was changed and was disappointed to find that oil was spilled on the engine cover (I wiped it up) and the washer fluid was not filled up. Doug M. offer to have the fluid filled up, but I had enough and left for home. I was disappointed there was no attempt to apologize for the lack of communication or poor service. I sincerely hope I never have to do business with this dealership again. More

A great service dealership I have purchased several vehicles from this dealership. Brent Simmons has always done a great job meeting my needs. He has always been straight forw I have purchased several vehicles from this dealership. Brent Simmons has always done a great job meeting my needs. He has always been straight forward and honest. Always making sure I was completely satisfied. More

J Machens Saved Me When My Car Died I took my car, a 2002 Mercury Sable into the service department because it was making a terrible. loud noise under the hood. The service manager told I took my car, a 2002 Mercury Sable into the service department because it was making a terrible. loud noise under the hood. The service manager told me that the bearing on the AC compressor was totally out, and additionally, that the car was leaking oil badly when the engine was running, that all of the gaskets and seals needed to be replaced. The cost of these repairs was going to be far greater than the car was worth, which created a major problem for me. They suggested that I talk to their Sales Dept. about another car, either used or new. After looking at the pre-owned cars, I went home to consider my options. The next morning Terry Bradshaw, Business Mgr., called and asked me to consider a new Ford Focus SE. He got the necessary approvals and put me in touch with Judy Obermeyer. Together they helped me purchase a new Ford Focus SE, and find a solution to what I thought was an impossible problem. I highly recommend this dealer, who serviced my 2002 Mercury Sable for 7 years, and will now service my new Ford Focus. More

Good experience of getting car The dealer is nice. The environment is good, serving with soda, coffee and hot dogs. Brad is very patient in helping me trying cars and other works. The dealer is nice. The environment is good, serving with soda, coffee and hot dogs. Brad is very patient in helping me trying cars and other works. More

FAN - BLOODY - TASTIC I had been thinking about a 'newer' car since mine was getting up there in years and miles but couldn't make up my mind to 'take the plunge'. Then I I had been thinking about a 'newer' car since mine was getting up there in years and miles but couldn't make up my mind to 'take the plunge'. Then I found out my 'other' car needed some extensive work. I was talking with my buddy Raz about what they had. He doesn't sell any more so he called his buddy John Lange. We talked about what I was looking for and what they had. I was actually making arrangements for tires for my son's Focus - which we had bought through Raz several years earlier. Because of a minor emergency I brought the car in earlier than planned. I would have needed a ride back to work. Raz called John and suggested I take the Focus we had been discussing instead. Then John said 'Why don't you just keep it until Saturday' giving me a couple days to drive it. John found a $1000.00 off deal and then, because of the color I chose, he found another $1000.00 rebate and 72 months financing at 0% interest. We came in on Saturday to sign the papers. I couldn't have found better guys anywhere who listened to what I wanted and what I needed. John hooked us up with Matt Wilde to do the paperwork. Matt gave us all the options on payments, including my option of a down payment and the difference it would make in my payments. Then we talked about the various warranties available. Because I don't anticipate this being 'high mileage' vehicle, Matt was able to find a warranty covering a longer period of time, These gentlemen all had an equal part in making this a truly enjoyable experience, This is my first time ever 'NEW' car. I can't imagine anyone else being able to make this such a super experience. I have purchased vehicles previously from Ford and have always received super service - but these guys were totally awesome. More

Furious I took my vehicle to Joe Machens Ford service center in Jefferson City to have my radiator replaced. The mechanic punctured a hole in my AC condesor t I took my vehicle to Joe Machens Ford service center in Jefferson City to have my radiator replaced. The mechanic punctured a hole in my AC condesor trying to get to my radiator (the incorrect way) and when all the work was done I picked up my car to discover that my dust cover was being held up by ONE sheet metal screw and the cover was all bent up where the mechanic tried to pry it off. So I took my car back to have the dust cover fixed and when I picked it up later that evening a piece was still hanging down and they used a variety of whatever screws they could find to hold up the cover. With that being said I cannot even order the original screws to fix it my self because they ruined the original threads. I WILL NEVER TAKEY CAR BACK TO THIS PLACE OR BUY A VEHICLE FROM JOE MACHENS FORD (Jefferson City) EVER!!!! To be honest we all know they figured I would not notice the difference or an issue. I take a lot of pride in my car and I can only hope that the mechanic and service department treat my vehicle in the same manner. More