Joe Machens Capital City Ford - Service Center

They have taken care of my in-laws for over 10 years. We decided to see what they could do for us. Outstanding service. Everyone was attentive, but we felt heard. Our plan was to shop around for the best decided to see what they could do for us. Outstanding service. Everyone was attentive, but we felt heard. Our plan was to shop around for the best deal, but once we meet the sales team we felt totally comfortable on doing business with them. We got a great rate, 2.99% plus 54 month term. Car was cleaned, washed an a full tank of gas! There were a couple things we needed done to the car, but with a short time frame on saturday we had to look at the following week. No problem, they called Monday morning letting us know they were getting the fews things completed for the car. We already signed saturday, but they made it clear they plan to take care us!! More

Efficient . Excellent resolution to my pick up truck non-starting. The mechanics and front office were superb ! I always bring my cars to JM / Jefferson City . Excellent resolution to my pick up truck non-starting. The mechanics and front office were superb ! I always bring my cars to JM / Jefferson City . Keep up the excellent work . More

Great service I have always been very pleased with the service and they have always treated me right. I would recommend this dealership to anyone. Steve Joplin is g I have always been very pleased with the service and they have always treated me right. I would recommend this dealership to anyone. Steve Joplin is great to work with! More

I prefer to make an appointment before or after work. I was told that with a 7 am appointment it is still first come first served was told that with a 7 am appointment it is still first come first served More

Judy always does what she can to meet my needs. Dustin Judy always does what she can to meet my needs. Dustin take the care and time to help and explains in detail the service required. Judy always does what she can to meet my needs. Dustin take the care and time to help and explains in detail the service required. More

Routine Service Visit In and out in a timely manner. Social distancing was being practiced. Waiting area very comfortable with refreshments available. Liked the progress re In and out in a timely manner. Social distancing was being practiced. Waiting area very comfortable with refreshments available. Liked the progress reports made to me on my cell phone. Very good idea. More

Great Job! I came on a Monday morning and the line was backed up to the street. However, i was still in and out in under an hour, I came on a Monday morning and the line was backed up to the street. However, i was still in and out in under an hour, More

Had an oil change, tire rotation and flat tire fixed. No appointment, so had to wait before services could be performed. Not a long wait, so just stayed in the comfortable lounge area. appointment, so had to wait before services could be performed. Not a long wait, so just stayed in the comfortable lounge area. More

My family has always been Ford family. We traded there since I was a kid. Machens seems to have stepped right in with the same or better quality service. Thanks! Keep up the good work! since I was a kid. Machens seems to have stepped right in with the same or better quality service. Thanks! Keep up the good work! More

The mechanics are idiots. Took it in for a dead battery they said nothing wrong, got in next morning battery was dead. Looked at the eye on battery that tells if its charged or not..it was RED. even I knew they said nothing wrong, got in next morning battery was dead. Looked at the eye on battery that tells if its charged or not..it was RED. even I knew what that meant. More