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Joe Machens Capital City Ford - Service Center
Jefferson City, MO
1,519 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,519 Reviews of Joe Machens Capital City Ford - Service Center
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October 17, 2019
oil and filter change, reset low tire light, rotate tires good job. Dennis Horn took me home & picked me up when my truck was ready. Garage was very busy that day. Wish it went a little faster good job. Dennis Horn took me home & picked me up when my truck was ready. Garage was very busy that day. Wish it went a little faster More
by jepropst4
Verified CustomerEmployees Worked With
Steve Joplin
October 15, 2019
Great service! Although there was a long wait, the courtesy drivers were both phenomenal, and provided round trip service to and from the dealership. The price was b Although there was a long wait, the courtesy drivers were both phenomenal, and provided round trip service to and from the dealership. The price was better than most other locations, and I have the advantage of knowing my car was worked on by mechanics familiar with Ford products. More
by Angelette Prichett
Employees Worked With
Steve Joplin
October 14, 2019
Always great Machens service department always takes great care of me. I won’t take my two vehicles anywhere else for maintenance. Always friendly and always quick Machens service department always takes great care of me. I won’t take my two vehicles anywhere else for maintenance. Always friendly and always quick to get the job done More
by Louddesigns417
Employees Worked With
Dustin Prenger
October 14, 2019
Shawn Wagner is aces. Shawn goes above and beyond to see his customers are taken care of. The service was quick and expertly done. I highly recommend both to everyone. Shawn goes above and beyond to see his customers are taken care of. The service was quick and expertly done. I highly recommend both to everyone. More
by Pete58
Employees Worked With
Shawn Wagner
October 14, 2019
Oil & Tire Change Everybody in the office is friendly. If there’s and issue, they will explain it before ordering parts or fixing it. While I was waiting on my car, I s Everybody in the office is friendly. If there’s and issue, they will explain it before ordering parts or fixing it. While I was waiting on my car, I saw a couple of the ladies going out of their way to help an elder gentleman More
by courtney_drp
Employees Worked With
Angie Hulsey
October 10, 2019
Service Everything was great! It was completed in a very timely manner and everything was done as asked. Thanks for the great work! We will be back. Everything was great! It was completed in a very timely manner and everything was done as asked. Thanks for the great work! We will be back. More
by schrimpfj
Employees Worked With
Steven Paul, Steve Joplin, Angie Hulsey, Dustin Prenger, Jesse Edler
October 10, 2019
Service I took my 2006 F150 in for routine service. After leaving my truck I was updated constantly by Stephen Paul the service technician so I knew exactly w I took my 2006 F150 in for routine service. After leaving my truck I was updated constantly by Stephen Paul the service technician so I knew exactly what was being done. More
by ksh1951
Employees Worked With
Steven Paul
October 04, 2019
Realistic Timelines and Follow-up Calls There should be realistic timelines provided for repairs. And the service reps should check their VM or it should go to a central VM I shouldn’t rece There should be realistic timelines provided for repairs. And the service reps should check their VM or it should go to a central VM I shouldn’t receive a call and then it takes 2 hours for a return call with 3 follow-ups and an excuse of returning late from lunch. Especially when I said I needed the car by a certain time frame. More
by sethrot1974
Employees Worked With
Jesse
October 04, 2019
Amazing Everyone is very respectable kind-hearted and make sure you understand what's going on with your vehicle refreshments and something to eat always ther Everyone is very respectable kind-hearted and make sure you understand what's going on with your vehicle refreshments and something to eat always there for me explain things that I need to know and do. More
by MRSMARYCOLEY
Employees Worked With
Other Employees :
I would love to put them all on there because this is one great place, Travis Dometrorch, Brian Lorts, Travis Peterson, Steve Joplin, Billy Underwood, Jacob Thomas
October 03, 2019
Excellent Oil change, tire rotation. One recall taken care of and another also covered. Everything that I requested was taken care of including The customer Oil change, tire rotation. One recall taken care of and another also covered. Everything that I requested was taken care of including The customer service van that took me home & brought me back to the dealer. Thank You ! More
by Marciaann11
Employees Worked With
Angie Hulsey
