I took my Durango in for an oil change, tires were rotated but not balanced. I travel for my job and had to leave town the next day so I was forced to drive unbalanced tires for several days and 160 miles (over 300 miles total) from home before I could take it back to have the tires balanced. When I returned to have the tires balanced, I had to tell them three times that the tires didn't need to be rotated, only balanced. Three times....and still they were rotated again. They also attempted to charge me for the second rotate/balance. My Durango drives worse now than it did when I took it in for a simple oil change! I have asked repeatedly to have my brake pads looked at while they had the tires off, that has never been reported because it's not getting done. The requests I make while having my vehicle serviced seem to fall on deaf ears. It's like there are too many vehicles to push through and time is not being taken on each vehicle. I also have to ask almost every time I go in for an oil change reminder sticker to be placed. Unfortunately, I bought the 2 oil change deal when I was there last time. I'll take my Durango in for the second oil change, but after that, I'm done with Machens. I'll be taking my vehicle to another Dodge dealership for service even if it is 30 miles away! I won't be purchasing another vehicle there either.