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Joe Machens Toyota

Columbia, MO

3.9
1,420 Reviews
Joe Machens Toyota is number #1 volume Toyota Dealer in Mid-Missouri. From the moment you walk into our Brand New 65000 sq. ft. building with our state of Art Showroom, you will see our commitment to Customer Service is second to none.We offer to all our Guest Complementary Icy Machine, Starbucks Coffee,Ice Cream, Snacks and Soda dispenser with over 100 flavors of Soda. And if that is not enough, we built a Arcade Room with NASCAR Pinball, variety of other games. We strive to make your experience with Joe Machens Toyota a good one – for the life of your vehicle. Take a Look at our large inventory of New Corolla, Camry, CH-R, Yaris IA, Corolla Hatchback, 86, Avalon, Prius, Venza, Rav4, Sienna, Highlander, Tacoma, and Tundra vehicle's, on our Web Site. Whether you are in Columbia, Jefferson City, Boonville, Moberly, Mexico, or Fulton and need to Purchase, Lease, Finance, or Service a New Toyota or any of our 1300 Pre-owned vehicles, you’ve come to the right place. Feel feel to stop by or call 5736-814-6980 to schedule your private showing.
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1180 Vandiver Dr

Columbia, MO

65202

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Showing 1,420 reviews

August 03, 2018

Repeat Customer This is the third automobile that I have bought from Rafael Romero at Joe Machens Toyota. He is always helpful and never pushy. I love the ToyotaCare More

by BCASZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Romero
Aug 04, 2018 -

Joe Machens Toyota responded

Thank you for your positive feedback! We are so glad you had a wonderful experience with Rafael and we appreciate your business!

August 03, 2018

Have Faith? Car abruptly stopped on highway for no reason. It happened in seconds leaving me open to be rear ended on a major highway. Their computer tests sh More

by DAGOSTINO.MARYLUCILLE
Recommend Dealer
No
Employees Worked With
Jesse
Aug 03, 2018 -

Joe Machens Toyota responded

Mary, we sincerely apologize for your experience with us. We will alert our management team of this situation and investigate it further. We do strive for quality customer service and appreciate your honest feedback. We do want you to feel safe while driving your vehicle too. Again, we are very sorry for the inconvenience this has caused.

August 02, 2018

Maintenance and oil change Pleasant and professional service. Short wait. Clear explanation upon completion. Waiting area clean with complimentary food. Car washed and clean . C More

by suzie3213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Aug 02, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback, Suzie! We are happy to hear you had a great overall service visit with us! We appreciate your business!

August 02, 2018

Great experience! Alex was very personable. We have dealt with 3 sales reps in the past 18 months. All very knowledgeable but Alex most personable. Our last experience was very relaxed and not More

by ECSMOOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex;sales. Jackie; service
Aug 02, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to hear you and your son had a great car-buying experience with our sales team! We appreciate the kind words and your business! Thanks again!

August 02, 2018

Complete, Honest and thorough! Clay is my service advisor. Awesome customer care from the time I drove in to the time I left. Communicating what was needed to keep my 10 year old ca More

by jonrph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Stottlemyre
Aug 02, 2018 -

Joe Machens Toyota responded

Thank you so much for the kind words and positive feedback! We love to hear you had great service experience from Clay and our team and that we were able to make sure your vehicle continues to be a safe ride! We do appreciate you and your business! Thanks again!

August 02, 2018

2:00 inspection really? I made an appointment at 8 AM. I was there at 8 AM. My car was not touched until almost 9 o’clock. Inspection was not done until 10 o’clock. That is More

by Long time customer.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know his name.
Aug 03, 2018 -

Joe Machens Toyota responded

We sincerely apologize for your experience with us. We do strive for quality customer service and appreciate your honest feedback, as it helps us improve. We will send your review to our management team to investigate this situation further. Again, we are very sorry for your service experience during your appointment.

August 01, 2018

Great Staff Staff members are always courteous and pleasant. Work always done timely and thoroughly. Facility clean and uncluttered with an array of snacks and be More

by MIKE-ANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Edwards
Aug 01, 2018 -

Joe Machens Toyota responded

Mike, thank you so much for the great feedback! We are very glad to hear you had a great overall experience with our service! We appreciate your business!

August 01, 2018

Excellent Matthew did thorough work with getting my upholstery on my passenger seat ordered and replaced propmtly. i was previously told by a different staff me More

by PURDINESS402
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
Aug 02, 2018 -

Joe Machens Toyota responded

Thank you so much for the positive feedback, Eduardo! We love to hear you had an excellent service experience with Matt to get your new upholstery installed! We do appreciate you and your business! Thanks again!

July 31, 2018

Done well. We use Machens because they do things right and do it well. My car was inspected quickly, so that I could be on my way.. I feel confident that they kn More

by JOLLENDIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Stottlemyre
Jul 31, 2018 -

Joe Machens Toyota responded

We are very happy to hear you had a great service experience with us! Thank you for the positive feedback! We appreciate and your business!

July 31, 2018

Another great Machens experience I’ve purchased several cars from Machens over the years and I always have a good experience. The salespeople are very friendly and helpful with making More

by Susan Gale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Warfel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2018 -

Joe Machens Toyota responded

Susan, thank you so much for the positive feedback! We are very happy to hear you had another great car-buying experience with our sales team! We appreciate the kind words and your business with us! Thanks again!

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