Joe Machens Toyota

Have Faith? Car abruptly stopped on highway for no reason. It happened in seconds leaving me open to be rear ended on a major highway. Their computer tests sh Car abruptly stopped on highway for no reason. It happened in seconds leaving me open to be rear ended on a major highway. Their computer tests showed no errors. They replaced a safety feature part and told me they are pretty sure this will fix the problem. I wish they would have done more to fix the problem. I have no reason to believe that this won’t happen again. I am afraid to drive my car on the highway. More

Maintenance and oil change Pleasant and professional service. Short wait. Clear explanation upon completion. Waiting area clean with complimentary food. Car washed and clean . C Pleasant and professional service. Short wait. Clear explanation upon completion. Waiting area clean with complimentary food. Car washed and clean . Confident in the quality of service. More

Great experience! Alex was very personable. We have dealt with 3 sales reps in the past 18 months. All very knowledgeable but Alex most personable. Our last experience was very relaxed and not We have dealt with 3 sales reps in the past 18 months. All very knowledgeable but Alex most personable. Our last experience was very relaxed and not rushed. My 19 year old was with me and also got his first experience in buying a car. More

Complete, Honest and thorough! Clay is my service advisor. Awesome customer care from the time I drove in to the time I left. Communicating what was needed to keep my 10 year old ca Clay is my service advisor. Awesome customer care from the time I drove in to the time I left. Communicating what was needed to keep my 10 year old carolla on the road and making our ride a safe one. Five star services hands down! Great Job Machens Service Department ROCKS! More

2:00 inspection really? I made an appointment at 8 AM. I was there at 8 AM. My car was not touched until almost 9 o’clock. Inspection was not done until 10 o’clock. That is I made an appointment at 8 AM. I was there at 8 AM. My car was not touched until almost 9 o’clock. Inspection was not done until 10 o’clock. That is not good service. More

Great Staff Staff members are always courteous and pleasant. Work always done timely and thoroughly. Facility clean and uncluttered with an array of snacks and be Staff members are always courteous and pleasant. Work always done timely and thoroughly. Facility clean and uncluttered with an array of snacks and beverages. Courtesy van available but have not used it. More

Excellent Matthew did thorough work with getting my upholstery on my passenger seat ordered and replaced propmtly. i was previously told by a different staff me Matthew did thorough work with getting my upholstery on my passenger seat ordered and replaced propmtly. i was previously told by a different staff member last November 2017 and I was told to come back once the upholstery has been ordered and received. I ended up coming back last February 2018 and was told by the same personnel to come back once the item was received. I have not heard from him since. But once I spoke with Matt, the order was placed and my upholstery was installed in two days time. Matt is an asset to your company. Eduardo De Castro More

Done well. We use Machens because they do things right and do it well. My car was inspected quickly, so that I could be on my way.. I feel confident that they kn We use Machens because they do things right and do it well. My car was inspected quickly, so that I could be on my way.. I feel confident that they know what they are doing and the service is always fast and friendly. More

Another great Machens experience I’ve purchased several cars from Machens over the years and I always have a good experience. The salespeople are very friendly and helpful with making I’ve purchased several cars from Machens over the years and I always have a good experience. The salespeople are very friendly and helpful with making sure you find the right car for your needs. The finance people do their best to help you get the best deal on a loan. And the service department takes great care of your car after you buy it. I feel like Machens makes fair deals and their customer service can’t be topped! More

Disappointed.. Brought car to have a multi-point check, was charged $60 for them to tell me my radio was broken and would cost $1200 to replace, something I already Brought car to have a multi-point check, was charged $60 for them to tell me my radio was broken and would cost $1200 to replace, something I already knew from a 1 minute google search, they did not check the condition of my brakes even though that item should have been part of the multi point check and they did not wash my vehicle when that is supposed to be a free courteousy service. Total time I was at the dealership amounted to almost 2 hours, I could have spent 15 minutes at a quick lube place for the same service, I will not be taking my vehicle back and will advise all I know not to go there, and given the age of my vehicle (not very old) I will buy a Honda next time, so as not to have a $1200 repair bill. More