Joe Machens Volkswagen

Good Everything was good enough, took a bit for the parts to come in, expensive to come in, expensive More

The service technicians don’t take pride in their work and try to get things done as fast as possible with no concern for your vehicle. The past three times I’ve been there to get tires put on they have d and try to get things done as fast as possible with no concern for your vehicle. The past three times I’ve been there to get tires put on they have damaged my wheels. I’ve said something about it all three times and they haven’t made it right other than the last time I went. More

We were in the market for a work car for my husband. We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came on. We bought a quart of oil and added it. It happened again a week or so later. We brought it in and it was decided that the whole engine would have to be torn apart and b/c it was loss of oil, it was one of two things not covered in our warranty. Robert and the whole Joe Machens Volkswagen team did everything they could to help us out. They listened to our concerns and offered to buy the car back from us. This is unheard of in this industry as we are serial car buyers. We managed to leave there with another 2022 Passat and the same monthly payment we had before. We would certainly buy from this company again and I have every confidence that if something goes wrong, they will make sure to make it right no matter what. Thank you so much to all of you for your professionalism and understanding. You’ve gained a customer for life. More

We came in for a recall fix for the engine cover, but a few weeks earlier we noticed oil on our driveway. The underside of the car had oil covering the plastic skid plate. As we arrived at Machens for our few weeks earlier we noticed oil on our driveway. The underside of the car had oil covering the plastic skid plate. As we arrived at Machens for our recall appointment I mentioned the oil issue and they immediately began looking into it. Apparently an assembly robot had malfunctioned on torquing a bolt down on a few cars and our Atlas was one of them. The service mechanics had the bolt and repaired it properly. Great experience with Machens! More

Went in for an oil change. I was in and out in 15mins. They also fixed my tire for no extra cost. Asked him some questions that I had. He was very honest about some parts that I was in and out in 15mins. They also fixed my tire for no extra cost. Asked him some questions that I had. He was very honest about some parts that did not need to be changed yet! Very professional and knowledgeable! They have a good team at Joe Machens Volkswagen service! More

Extremely frustrating experience. My vehicle has been at the dealership for over a week with no clear ETA. After several days with no updates, I had to call multiple times only to rec My vehicle has been at the dealership for over a week with no clear ETA. After several days with no updates, I had to call multiple times only to receive inconsistent information about readiness and newly discovered issues. Promised callbacks did not happen. Despite the car being undrivable and in their possession, I was denied a goodwill loaner and could not reach finance when attempting to discuss options, my call went straight to voicemail. I escalated the issue to VW corporate simply to get basic communication and temporary transportation while waiting on parts. More

Jade she was ok to begin with but as soon as the sale was completed became very hateful. There was a warranty issue as the car is older. We found out after the purchase there was no extended warranty covera completed became very hateful. There was a warranty issue as the car is older. We found out after the purchase there was no extended warranty coverage available. We discussed this a few days later and was told "you should have gotten the extended warranty." Very shady overall. Will not ever come back as customer! More

Car was purchased remotely and after all was said and done I received the car with no air conditioning. Had to go straight to the local shop. done I received the car with no air conditioning. Had to go straight to the local shop. More

David was great to work with. We would recommend him to anyone buying a new vehicle. We would recommend him to anyone buying a new vehicle. More

Good car, but the people did not want me to read the paperwork. Kinda annoying paperwork. Kinda annoying More