Joe Machens Volkswagen

The only issue is the website and you have either sold vehicles or not available anymore. Needs daily updating vehicles or not available anymore. Needs daily updating More

Prompt and thorough. Work completed as promised. Very agreeable loaner policy. Very clean greeting center. Work completed as promised. Very agreeable loaner policy. Very clean greeting center. More

Micah was quick to greet and address my concerns. Updated and sent me inspection. Very appreciative when I picked up the vehicle Updated and sent me inspection. Very appreciative when I picked up the vehicle More

Micha's customer service skills are wonderful. I was greeted immediately and services were explained on great detail. He kept me updated during my maintenance appointment. I was greeted immediately and services were explained on great detail. He kept me updated during my maintenance appointment. More

Dealership was easy to schedule online. The staff were friendly and the service was quick. The staff were friendly and the service was quick. More

Excellent He was very good excellent He was very good We test drive the vehicle test drive the vehicle More

Good Everything was good enough, took a bit for the parts to come in, expensive to come in, expensive More

The service technicians don’t take pride in their work and try to get things done as fast as possible with no concern for your vehicle. The past three times I’ve been there to get tires put on they have d and try to get things done as fast as possible with no concern for your vehicle. The past three times I’ve been there to get tires put on they have damaged my wheels. I’ve said something about it all three times and they haven’t made it right other than the last time I went. More

We were in the market for a work car for my husband. We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came on. We bought a quart of oil and added it. It happened again a week or so later. We brought it in and it was decided that the whole engine would have to be torn apart and b/c it was loss of oil, it was one of two things not covered in our warranty. Robert and the whole Joe Machens Volkswagen team did everything they could to help us out. They listened to our concerns and offered to buy the car back from us. This is unheard of in this industry as we are serial car buyers. We managed to leave there with another 2022 Passat and the same monthly payment we had before. We would certainly buy from this company again and I have every confidence that if something goes wrong, they will make sure to make it right no matter what. Thank you so much to all of you for your professionalism and understanding. You’ve gained a customer for life. More

We came in for a recall fix for the engine cover, but a few weeks earlier we noticed oil on our driveway. The underside of the car had oil covering the plastic skid plate. As we arrived at Machens for our few weeks earlier we noticed oil on our driveway. The underside of the car had oil covering the plastic skid plate. As we arrived at Machens for our recall appointment I mentioned the oil issue and they immediately began looking into it. Apparently an assembly robot had malfunctioned on torquing a bolt down on a few cars and our Atlas was one of them. The service mechanics had the bolt and repaired it properly. Great experience with Machens! More