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Joe Rizza Ford Lincoln
Orland Park, IL
2,885 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,885 reviews
May 20, 2020
Great experience! Joey Gio has my car inside waiting for me and had the paper work ready for me to sign when I arrived. Joey took the time to show me all the features on my car as well as moving the items me and had the paper work ready for me to sign when I arrived. Joey took the time to show me all the features on my car as well as moving the items from my old car to my new one. More
by JIMGIO76
Verified CustomerEmployees Worked With
May 20, 2020
Rizza"s service department has always provided great service Car wash was not that great! Everything else pertaining to my appointment went very well. Service was done in a timely and friendly manner. Thank You Car wash was not that great! Everything else pertaining to my appointment went very well. Service was done in a timely and friendly manner. Thank You More
by HEADSTILL
Employees Worked With
May 20, 2020
TAKING PRECAUTION DURING VIRUS I called the day before I came in to make sure that distancing would not be a problem in the waiting room. Chairs were spaced apart. Most of your pe I called the day before I came in to make sure that distancing would not be a problem in the waiting room. Chairs were spaced apart. Most of your people wore masks. One person who didn't, did not have direct contact with me. The other was your cashier that, in my opinion, should have had a mask or a plastic guard should have been placed in the long slot and just left the bottom open. For her safety as well as any one else. The service was great as always and I will continue to use you for my auto services. More
by KNY390
Employees Worked With
Other Employees :
Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
May 20, 2020
Rizza always gives me attention and communicates with me about my car. Makes me aware of challenges and problems and offers solutions. Then they fix it right the first time no revisits. I love Rizza Ford! about my car. Makes me aware of challenges and problems and offers solutions. Then they fix it right the first time no revisits. I love Rizza Ford! More
by JIM.SEARS
Employees Worked With
Tom Mackey
May 20, 2020
Good customer service . Cleaned out my trade-in and moved everything over to my new car. Also programmed my phone for hands free. Had an issue after bring the car home and it was taken care of prompt moved everything over to my new car. Also programmed my phone for hands free. Had an issue after bring the car home and it was taken care of promptly. More
by 60LINCOLN
Employees Worked With
Jose Munoz
May 20, 2020
I think you should have some one receive Appt and pass I think you should have some one receive Appt and pass them one to the next available client manager.they are always busy on the computer. In the m I think you should have some one receive Appt and pass them one to the next available client manager.they are always busy on the computer. In the mean time we’re standing there waiting up to 20 mins !!! So my appointment went from 11.30 to 12 o’clock add on 15 mins waiting out side I’m closing in on an hour there go lunch. Thanks for asking More
by ralphrubalcava07
Employees Worked With
Jesse Ramirez
May 20, 2020
Great sales person. He got me the SUV that we wanted. He was very informative, He knows his job, he made sure I was completely satisfied with my purchase, that I will definitely purchase from this dealer ag was very informative, He knows his job, he made sure I was completely satisfied with my purchase, that I will definitely purchase from this dealer again. More
by STACEYPAYNE69
May 20, 2020
Seemed OK. Service was pretty good. Sleezy attempt to get me to buy another car made when I brought my car in for service. So I bought my new car from another dealer after the accident 2 days ago. me to buy another car made when I brought my car in for service. So I bought my new car from another dealer after the accident 2 days ago. More
by .........
Employees Worked With
Eduardo Rodriguez
May 20, 2020
You are crooks and your director of services David Claster is disrespectful, a liar, and we’ll be letting the local media know of our experience Our experience ... everyone will know that awful, des Claster is disrespectful, a liar, and we’ll be letting the local media know of our experience Our experience ... everyone will know that awful, despicable, liars at this establishment More
by kkorich
Employees Worked With
Other Employees :
Jose Rodriguez doesn’t have a clue of what he’s doing. I’m certain he’s not even qualified to pump air in tires. He’s a liar and did NOT perform the service we paid for. One story one time another the next LIAR.
May 20, 2020
Very disappointed. I had previously came in for service regarding a recall and added a full service oil change with tire rotation.I requested that the tires be cross rotated. They were not and I didn’t not regarding a recall and added a full service oil change with tire rotation.I requested that the tires be cross rotated. They were not and I didn’t notice until I got home. I called and asked if I could stop by to have the rear ones flipped. He said to come back and they could do it. I stopped back a few weeks later and was told it would be roughly 2 hours. I get it with what the world is going through right now, so I made an appointment for 8am the next day thinking it would be quick. I showed up a little before 8 and waited outside until 815. Once I got in Eduardo said it wouldn’t take long. So I waited and waited. Finally I got my truck and was able to leave at 907. To flip 2 rear tires, on a lift? I could do not myself in 15 minutes. That’s unacceptable considering it should have been taken care of the first time I was there and not put me through the hassle of coming back twice! This location has not been up to standard my last few visits. Things have not been the same since Lauren left. More
by Joe Kopca
Employees Worked With
Eduardo Rodriguez
