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Joe Rizza Ford Lincoln

Orland Park, IL

4.4
2,885 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,885 reviews

June 10, 2019

Awesome. Extremely professeional, courteouos and helpful Service was awesome. Tom especially professional for being so young. Very very helpful. Great service from him and polish man who fixes dents. Wou More

by KOWEN7855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom in service dept and a polish man in body repairs
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, Tugba Aksoy, (708)-403-7770

June 07, 2019

Down & Up I came in without an apointment and they were very busy, but Lauren realized the problem I was having and took care of me. They did not think they wo More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Jim, thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, Tugba Aksoy, (708)-403-7770

June 07, 2019

Excellent The staff is amazing I will refer my friends and family to this dealership I received Excellent Service from Thomas ,Ike, and Melissa Thank u More

by Lolita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Mackey and Melissa the cashier, Ike Mohammed
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Lolia, thank you for the great review! We appreciate the recommendation and hope to see you again in the future. Best, Tugba Aksoy, (708)-403-7770

June 07, 2019

Satisfied with regularly scheduled maintenance Brought my Explorer in for its regularly scheduled maintenance and as usual was greeted by courteous and friendly staff. The work was completed prompt More

by TOM Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Montanez
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Hello Tom! It is great to hear about your recent service experience. I will certainly pass on your feedback to the team as they will be happy to hear it! We look forward to working with you again in the future! Best, Tugba Aksoy, (708)-403-7770

June 06, 2019

Just a very awful experience Went in for some service. Service manager said enterprise didnt have a car for me and it had to be a ford... so i didnt get what i was supposed to for More

by NSEXTON59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tommy in service
Jun 07, 2019 -

Joe Rizza Ford Lincoln responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Tugba Aksoy, (708)-403-7770

June 06, 2019

Great service Highly recommend . Great service team. Friendly and professional. I’ve purchases several vehicles from here over the past 20 years and Rizza service More

by leblancfamily.morris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Jun 06, 2019 -

Joe Rizza Ford Lincoln responded

Leblanc family, thank you for your loyalty to our dealership and for taking the time to write this review. We aim to turn every person that visits us into a repeat customer. Best, Tugba Aksoy, (708)-403-7770

June 06, 2019

Emanuel was My sales person Emanuel was great! He explained everything very well. He went over the top to make sure that I was satisfied with my purchase. He made More

by ROSABROWN30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emanuel
Jun 06, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, Tugba Aksoy, (708)-403-7770

June 06, 2019

Purchase of car Thanks for all your help. Other than the AC problems, the car runs great. I still need to meet with someone to explain a few of the gadgets. More

by MSCHLEYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Livigni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Tugba Aksoy, (708)-403-7770

June 06, 2019

recall on airbag/ oil change Tom service manager outstanding customer service on my Ford Ranger. And price came in lower than expected on oil Change. Everyone friendly and helpfu More

by Bob zbonski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
Jun 07, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Tugba Aksoy, (708)-403-7770

June 06, 2019

Repair after accident Our brand new truck was rear-ended. Repairs were done in a timely manner. The service department and body shop took great care of us. The truck looks More

by fordguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Driggers
Jun 07, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Tugba Aksoy, (708)-403-7770

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