Joe Rizza Ford Lincoln

Great service My service rep. Was fast and knowledgeable and took her time to explain my services. The waiting area was clean and comfortable. Also good complementa My service rep. Was fast and knowledgeable and took her time to explain my services. The waiting area was clean and comfortable. Also good complementary coffee. More

Didn’t wait long. Service is great I was in and out quickly. Coffee, TV, comfortable seating. Friendly people, car wash, topped the liquids, checked the brakes. Rotation of the tires co I was in and out quickly. Coffee, TV, comfortable seating. Friendly people, car wash, topped the liquids, checked the brakes. Rotation of the tires coming up soon. I love it how they keep you up dated on everything that has to get done in a timely manner. More

Good people 100% better than blue island. Worth the drive. Friendly staff on the phone as well as in person. The wait time was long, but that’s expected. 100% better than blue island. Worth the drive. Friendly staff on the phone as well as in person. The wait time was long, but that’s expected. More

Total satisfaction Service manager Lou Vieceli and his team made my first experience with the Joe Rizza Ford service department extremely positive. Although a manager, L Service manager Lou Vieceli and his team made my first experience with the Joe Rizza Ford service department extremely positive. Although a manager, Lou was very hands on working to solve my concerns. I was consistantly given updates on the progress of my vehicle. And was offered every accommodation to ensure I was comfortable during my wait. And that included a free car rental. Big thanks to Eduardo Rodriguez, my service advisor. He was the one that kept giving me the constant communication with updates on my repairs. They say first impression is everything. Joe Rizza Ford knocked it out the park. More

I don’t trust Rizza with my car anymore!!!! They had my car for 3 weeks for what I was told were some wires that had been “cut”. The service rep accused me of being in a car accident with fron They had my car for 3 weeks for what I was told were some wires that had been “cut”. The service rep accused me of being in a car accident with front end and back end damage. When the only place my car has been worked on is RIZZA the place I bought it from. SMH Sad I will never take my car back to this dealership. Oh and for the record my car has never been in a accident. They wanted me to pay cash for something that should have been covered under the warranty. I had to get the Lincoln Corp office involved to get my car fixed. Then they just let my car sit on the lot for over 2 weeks without returning it to me. I had to call the Corp office back to get my car back. REALLY!!!! More

Very good service Every time we are at this dealership, everything is taken care of promptly. We can not recommend Rizza Ford and Lincoln high enough. Thank you. Every time we are at this dealership, everything is taken care of promptly. We can not recommend Rizza Ford and Lincoln high enough. Thank you. More

Recall appointment for passenger airbag My appointment was scheduled quickly and the whole process was painless. The car was ready at the time promised and it was even washed when I got it b My appointment was scheduled quickly and the whole process was painless. The car was ready at the time promised and it was even washed when I got it back. More

Fixed unique problem. It was unfortunate that I had to replace a part that isn't the usual type of service. But after assessing the problem they fit me in the same day to f It was unfortunate that I had to replace a part that isn't the usual type of service. But after assessing the problem they fit me in the same day to fix it. I really needed that and appreciated the effort. More

Sliver Spruce F150 I am a first time buyer of a F-150 Lariat truck and after talking to a number of local Ford Dealerships I found Joe Rizza Ford of Orland Park to be fr I am a first time buyer of a F-150 Lariat truck and after talking to a number of local Ford Dealerships I found Joe Rizza Ford of Orland Park to be friendliest going the extra mile to satisfy any concerns of being a first time truck buyer providing me with the best possible customer experience. More

Phone not staying connected to Bluetooth screen freezes I purchased in August 8, 2018 Lincoln MKZ. About three weeks later I began to have a problem with the Bluetooth in my Apple iPhone staying connected. I purchased in August 8, 2018 Lincoln MKZ. About three weeks later I began to have a problem with the Bluetooth in my Apple iPhone staying connected. Also had a problem with the screen freezing making it impossible to use the Apple CarPlay also. Had it in the shop numerous times for well over 40 days they replaced a couple parts the issue continue to happen they then told me to strip my whole phone down which I did at the Apple store didn’t solve the problem. About 10 days ago they told me that my Apple eight iPhone was not compatible to the Bluetooth in the car. I think they should’ve known that before they replace parts and when the tech person hooked me up when I first purchased the car somebody should’ve known it. Very unhappy I have a car that six months old that I paid A lot of money for that does not work correctly. More