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Joe Rizza Ford Lincoln
Orland Park, IL
2,885 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,885 reviews
March 06, 2019
Excellent service! I received attentive personal service from service advisor Scott and other staff at Joe Rizza Lincoln. Work was done quickly and well. I highly recomm I received attentive personal service from service advisor Scott and other staff at Joe Rizza Lincoln. Work was done quickly and well. I highly recommend the Joe Rizza Lincoln service department. More
by Dpb794
Verified Customer
March 05, 2019
Oil Change On 3/5/2019, I had scheduled a oil change with your service department. I purchased my car from this dealership, and continued to get my car serviced On 3/5/2019, I had scheduled a oil change with your service department. I purchased my car from this dealership, and continued to get my car serviced here because of that experience. However, this service appointment was less than pleasant. I arrived before the appointment time due to the fact this was the first time taking the car in myself. Unsure of the expectations and routine, I entered the garage and explained to the cashier that I had an exisiting appointment. Her response was “And”. Then I proceeded to ask what to do next, in which she responded with little to no eye contact. My car was then checked in at 3:13. It then took about 2 hours to get my car back at 5:07. If this is the average time of an oil change, then I am not sure this is place I can continue to service my vehicle. The service client manager responded to my messages promptly and seemed to be doing the best he could, the timing was just too long. More
by Rcal44
Employees Worked With
Eric Montanez
March 05, 2019
Great experience! Very easy process. Immediate attention. Polite and professional. Everyone we dealt with were friendly and accommodating. No pressure. Very easy to do Very easy process. Immediate attention. Polite and professional. Everyone we dealt with were friendly and accommodating. No pressure. Very easy to do business with. Highly enjoyable experience. More
by JANEY.GAUDIO
March 05, 2019
Cmax heat pump repair Eduardo and Cheryl were very professional in helping me get my wife’s car back up and running as soon as possible it was a complicated repair and they Eduardo and Cheryl were very professional in helping me get my wife’s car back up and running as soon as possible it was a complicated repair and they diagnosed it quickly. And they gave me frequent updates. I would definitely recommend them to anyone in the Chicagoland area. More
by vincenikkipesch
Employees Worked With
Eduardo Rodriguez
March 05, 2019
Standard Maintenace Not only did the team complete the standard maintenace, they addressed any questions I had. Due to an unplanned issue, I was allowed to reschedule fo Not only did the team complete the standard maintenace, they addressed any questions I had. Due to an unplanned issue, I was allowed to reschedule follow-up based on my schedule and availability. Great customer service and attention to customer questions and concerns. More
by RLJ
Employees Worked With
Lauren Kutsche
March 05, 2019
GREAT DEALERSHIP & HONEST SALESMEN FIORI SOLD ME A BRAND NEW FORD EDGE WHICH I ABSOLUTELY LOVE. WE TEST DROVE A FEW OTHERS AND FIORI WAS KIND AND PATIENT IN THIS PROCESS. HE WAS NOT PUS FIORI SOLD ME A BRAND NEW FORD EDGE WHICH I ABSOLUTELY LOVE. WE TEST DROVE A FEW OTHERS AND FIORI WAS KIND AND PATIENT IN THIS PROCESS. HE WAS NOT PUSHY AND HELPED ME GET INTO THE BEST OPTION THAT WORKED FOR ME. I WILL DEFINITELY RECOMMEND HIM TO MY FAMILY AND FRIENDS. WILL BE GOING BACK WITH MY FATHER TO SEE FIORI !! THANKS AGAIN FIORI! BEST SALESMAN I EVER ENCOUNTERED More
by Sandg618
Employees Worked With
Fiori Maritato
March 04, 2019
Exceeded expectations Like in particular but everyone in the process right up to the GM made me feel like I Was the most important customer in the dealership Like in particular but everyone in the process right up to the GM made me feel like I Was the most important customer in the dealership More
by BERN.HEALY
Employees Worked With
March 04, 2019
Service Scott was very helpful with helping me with my car this was the third time it was in there for check engine soon light and my car would stop at a red Scott was very helpful with helping me with my car this was the third time it was in there for check engine soon light and my car would stop at a red light and I had to put it in park and turn off then on More
by Vickiekehoe
Employees Worked With
March 04, 2019
Service department Scott the service writer processed my paperwork and gave a good estimate of completion time. He also explained the extra work recommended and the pri Scott the service writer processed my paperwork and gave a good estimate of completion time. He also explained the extra work recommended and the price. Good overall experience. More
by Barquilla
Employees Worked With
March 04, 2019
Disappointed I recently bought a car from that dealer and the sales department were wonderful. Well about a month after purchasing the vehicle it was making a nois I recently bought a car from that dealer and the sales department were wonderful. Well about a month after purchasing the vehicle it was making a noise when I used the brakes. Anyways I dropped of my car Wednesday (2/27) and my appointment was on the (2/28) at 7am. Anyways, on the 28th, I waited and waited to get a phone call because I needed my car the next day for work. The service person Eric was aware of this. Well, 3pm comes by and mind you my appointment was at 7am. I called to check the status of my vehicle and was told they just started on the car and trying to figure out what was causing the noise. So I waited more and finally got a call at 5pm to get my car. After 10 hours of then having my car for, I go and pick it up. The cashier who was working that evening was extremely rude. My gas take was on full when I dropped it off and when I got my car it was then on half a tank. So not sure where they drove it to make the gas tank on half. And not to mention the car was filthy. It was cleaned when I brought it in and getting it back I was surprised they didn’t give it a car wash after driving it around to wherever. So I’m upset because it took them 10 hours and the fact that they just started working on it around when I called at 3pm, when my appointment was at 7am is horrible. I’m upset at the gas that was lost and that the car wasn’t returned clean. More
by NKRAUCHUN
Employees Worked With
Eric Montanez
