Joe Rizza Ford Lincoln

Phone not staying connected to Bluetooth screen freezes I purchased in August 8, 2018 Lincoln MKZ. About three weeks later I began to have a problem with the Bluetooth in my Apple iPhone staying connected. I purchased in August 8, 2018 Lincoln MKZ. About three weeks later I began to have a problem with the Bluetooth in my Apple iPhone staying connected. Also had a problem with the screen freezing making it impossible to use the Apple CarPlay also. Had it in the shop numerous times for well over 40 days they replaced a couple parts the issue continue to happen they then told me to strip my whole phone down which I did at the Apple store didn’t solve the problem. About 10 days ago they told me that my Apple eight iPhone was not compatible to the Bluetooth in the car. I think they should’ve known that before they replace parts and when the tech person hooked me up when I first purchased the car somebody should’ve known it. Very unhappy I have a car that six months old that I paid A lot of money for that does not work correctly. More

Excellent service! I received attentive personal service from service advisor Scott and other staff at Joe Rizza Lincoln. Work was done quickly and well. I highly recomm I received attentive personal service from service advisor Scott and other staff at Joe Rizza Lincoln. Work was done quickly and well. I highly recommend the Joe Rizza Lincoln service department. More

Great experience! Very easy process. Immediate attention. Polite and professional. Everyone we dealt with were friendly and accommodating. No pressure. Very easy to do Very easy process. Immediate attention. Polite and professional. Everyone we dealt with were friendly and accommodating. No pressure. Very easy to do business with. Highly enjoyable experience. More

Cmax heat pump repair Eduardo and Cheryl were very professional in helping me get my wife’s car back up and running as soon as possible it was a complicated repair and they Eduardo and Cheryl were very professional in helping me get my wife’s car back up and running as soon as possible it was a complicated repair and they diagnosed it quickly. And they gave me frequent updates. I would definitely recommend them to anyone in the Chicagoland area. More

Standard Maintenace Not only did the team complete the standard maintenace, they addressed any questions I had. Due to an unplanned issue, I was allowed to reschedule fo Not only did the team complete the standard maintenace, they addressed any questions I had. Due to an unplanned issue, I was allowed to reschedule follow-up based on my schedule and availability. Great customer service and attention to customer questions and concerns. More

GREAT DEALERSHIP & HONEST SALESMEN FIORI SOLD ME A BRAND NEW FORD EDGE WHICH I ABSOLUTELY LOVE. WE TEST DROVE A FEW OTHERS AND FIORI WAS KIND AND PATIENT IN THIS PROCESS. HE WAS NOT PUS FIORI SOLD ME A BRAND NEW FORD EDGE WHICH I ABSOLUTELY LOVE. WE TEST DROVE A FEW OTHERS AND FIORI WAS KIND AND PATIENT IN THIS PROCESS. HE WAS NOT PUSHY AND HELPED ME GET INTO THE BEST OPTION THAT WORKED FOR ME. I WILL DEFINITELY RECOMMEND HIM TO MY FAMILY AND FRIENDS. WILL BE GOING BACK WITH MY FATHER TO SEE FIORI !! THANKS AGAIN FIORI! BEST SALESMAN I EVER ENCOUNTERED More

Disappointed I recently bought a car from that dealer and the sales department were wonderful. Well about a month after purchasing the vehicle it was making a nois I recently bought a car from that dealer and the sales department were wonderful. Well about a month after purchasing the vehicle it was making a noise when I used the brakes. Anyways I dropped of my car Wednesday (2/27) and my appointment was on the (2/28) at 7am. Anyways, on the 28th, I waited and waited to get a phone call because I needed my car the next day for work. The service person Eric was aware of this. Well, 3pm comes by and mind you my appointment was at 7am. I called to check the status of my vehicle and was told they just started on the car and trying to figure out what was causing the noise. So I waited more and finally got a call at 5pm to get my car. After 10 hours of then having my car for, I go and pick it up. The cashier who was working that evening was extremely rude. My gas take was on full when I dropped it off and when I got my car it was then on half a tank. So not sure where they drove it to make the gas tank on half. And not to mention the car was filthy. It was cleaned when I brought it in and getting it back I was surprised they didn’t give it a car wash after driving it around to wherever. So I’m upset because it took them 10 hours and the fact that they just started working on it around when I called at 3pm, when my appointment was at 7am is horrible. I’m upset at the gas that was lost and that the car wasn’t returned clean. More

Exceeded expectations Like in particular but everyone in the process right up to the GM made me feel like I Was the most important customer in the dealership Like in particular but everyone in the process right up to the GM made me feel like I Was the most important customer in the dealership More

Service Scott was very helpful with helping me with my car this was the third time it was in there for check engine soon light and my car would stop at a red Scott was very helpful with helping me with my car this was the third time it was in there for check engine soon light and my car would stop at a red light and I had to put it in park and turn off then on More