Joe Rizza Ford Lincoln

Lacking good customer service and communication I got new air bags 2 wks ago due to a recall, was told the airbag light was on and may not go off after fixing the bags, but it wasn't on when I got t I got new air bags 2 wks ago due to a recall, was told the airbag light was on and may not go off after fixing the bags, but it wasn't on when I got there. When I went to pick my car up, they offered to check it out for $125 diagnostic fee. I explained that my light was never on and I never had a problem with it, but I was told that it was when they took it to the bag. It's funny how, the light was all of a sudden on when it was in FORD'S care..plus I was shocked when they told me about it since I had no clue and I only took it in because I received a letter for the airbag recall. It would have been nice of management or someone could have checked this situation out for me...now I'm stuck with an air bag light that's on which isn't my fault. More

Service and sales Pete was very helpful and knowledgeable with functions and features of the Ford Explorer I recently purchased. Ike and Lauren was very professional a Pete was very helpful and knowledgeable with functions and features of the Ford Explorer I recently purchased. Ike and Lauren was very professional and clear on what service was needed at the time of visit. More

Quick, easy, painless My Service advisor was straight to the point, was able to get my car serviced and back to me all in the same day! The Technician and Advisor did a ful My Service advisor was straight to the point, was able to get my car serviced and back to me all in the same day! The Technician and Advisor did a full check over on my Fusion and told me of what I should looking forward yo upon my next visit. Super people and very friendly. More

Excellent Fair price and great service and the salesman and the finance guy were excellent thanks again. Would recommend this location if anybody’s looking for Fair price and great service and the salesman and the finance guy were excellent thanks again. Would recommend this location if anybody’s looking for ford More

Excellent Was treated with courtesy car was done as promised would recommend this service center to friends and family and will be back or more service to the s Was treated with courtesy car was done as promised would recommend this service center to friends and family and will be back or more service to the service center More

Excellent and courtesy service Joe Rizza Ford is the best service department I’ve ever worked with in owning Fords for the past 10 years, they get you in and out and sometimes save Joe Rizza Ford is the best service department I’ve ever worked with in owning Fords for the past 10 years, they get you in and out and sometimes save you a little money too. More

Rude service Didnt fill up my windowwasher fluid and scott and Edwardo gms were rude saying not to service other customers if there not regulars. Ignored text mess Didnt fill up my windowwasher fluid and scott and Edwardo gms were rude saying not to service other customers if there not regulars. Ignored text message when asking how progress was coming along. Asked the service clerk at the desk she said talk to Your representative face to face, he saw me and walked away. Will not come back here. Told me a full day and have to see part availability when over the phone i was told instock and half a day. Waited three hours after asking i was ready within 20 minutes. More

Terrible. Lack of respect for customers time Will never return here. Shame because I have bought 2 $50k trucks here. Service department makes you feel like you are bothering them to do warranty w Will never return here. Shame because I have bought 2 $50k trucks here. Service department makes you feel like you are bothering them to do warranty work that they are getting paid from Ford to do More

The works Attendant that checked me in was unprofessional. Told him to let them top up my fluids and the coolant was not added. Told him I had a coupon but can’ Attendant that checked me in was unprofessional. Told him to let them top up my fluids and the coolant was not added. Told him I had a coupon but can’t find it and he said I still have to physically hand it in to get the discount More

Vehicle purchase I initially came in to return a leased vehicle, Gary pechin took the time out to explain the difference to me about buying out my lease or purchasing I initially came in to return a leased vehicle, Gary pechin took the time out to explain the difference to me about buying out my lease or purchasing new. It was a good decision I made. I love the vehicle and the price isn’t outrageous Thank you More