Joe Rizza Ford Lincoln

Very good service on my 2012 Ford Focus hatchback. Quick appt for service recall on it. Problem corrected same day. I am very satisfied with it on my 2012 Ford Focus hatchback. Quick appt for service recall on it. Problem corrected same day. I am very satisfied with it More

Good experience, fair price. Only happier if quicker. Went in for a standard oil change. Never been here before. Was pretty well attended to. Had a complementary caffeinated beverage. All seems fine w Went in for a standard oil change. Never been here before. Was pretty well attended to. Had a complementary caffeinated beverage. All seems fine with the vehicle. Got a complementary wash too. Took lo gr than I had expected though there was a burst of customers that came in about the time I got there so i guess to be expected. Did find out they will match competitors prices on tires. More

Routine service The dealership was able to get my car in as soon as I requested and I got it back on the same day fixed right. The dealership was able to get my car in as soon as I requested and I got it back on the same day fixed right. More

Quality Workmanship Brought my 2017 Lincoln MKX in for repairs after hitting a deer (or I should say, the deer hit me). The damage was over $10,000 and I was concerned t Brought my 2017 Lincoln MKX in for repairs after hitting a deer (or I should say, the deer hit me). The damage was over $10,000 and I was concerned that the new fender, front facia and door paint would match the rest of the vehicle. Rizza did an outstanding job and if you didn't know the car had been hit, you would never know it. Glad I pushed the insurance company to allow me to take it to the Lincoln dealer and not the local body shop that they tried to steer me toward. Thanks also to the body shop manager, Bob, for working with the insurance adjuster to meet their requirements on cost of the parts. Bob made sure I received OEM parts on my Lincoln and not some aftermarket pieces. Thanks Bob, I really appreciate it. Rich Neubauer More

New key made and programmed Had to get another key made. Was in and out in about an hour. Was a bit disappointed to get charged for hazardous waste disposal when I only had a key Had to get another key made. Was in and out in about an hour. Was a bit disappointed to get charged for hazardous waste disposal when I only had a key made though. Programmed keys cost enough as it is and then to pay for hazardous waste...from making a key ? More

Great service Eduardo got me in and out very quickly and with a smile. I appreciate the good service and good customer service. This visit was a very pleasant exper Eduardo got me in and out very quickly and with a smile. I appreciate the good service and good customer service. This visit was a very pleasant experience. More

Service advisor Lauren and Body shop Bob are excellent. I've always received excellent service. This time was no exception. My wife and I buy our vehicles from Rizza and service them here always. I've always received excellent service. This time was no exception. My wife and I buy our vehicles from Rizza and service them here always. More

Misdiagnosis of problem that would have cost me $1300 I brought my vehicle in for service due to a “charging system” alert that appeared on my dash. When the service writer called to explain my issue and I brought my vehicle in for service due to a “charging system” alert that appeared on my dash. When the service writer called to explain my issue and that it was “guaranteed the alternator,” to which I asked how much for the repair. After learning how expensive the repair was I decided to pay the diagnoses charge and install the alternator on my own being a very hands on owner. After completing the replacement using a genuine Ford motorcraft alternator the issue remained. Then, because the issue remained and I did not have anymore time or facilities to complete the troubleshooting of the electrical system on my vehicle I decided to bring it in to another Ford dealership’s service department. Within two hours the mechanic at Bill Kay found the trouble in the wire harness from the positive on the battery to the leads. I am pissed off as I paid for an honest diagnosis and found that I was sold only the mechanics “time.” More

Sarah was awesome Sarah gave us every option we were looking for. She listened to all our requests. Steve Lillie also helped by giving us his expertise. Thanks Sarah gave us every option we were looking for. She listened to all our requests. Steve Lillie also helped by giving us his expertise. Thanks More

Great customer service Great customer service, polite and helpful. Explained the whole process and what the car needed and answered all the questions we had. Great recomm Great customer service, polite and helpful. Explained the whole process and what the car needed and answered all the questions we had. Great recommendations and personal service. More