Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Joe Rizza Ford Lincoln
Orland Park, IL
2,885 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,885 reviews
March 30, 2021
Tom Mackey Service was great !! He was helpful and knowledgeable!! I wish everyone was a polite as him. He also helped me get the FordPass, which I had no idea I had. knowledgeable!! I wish everyone was a polite as him. He also helped me get the FordPass, which I had no idea I had. More
by LESTRADA100
Verified CustomerEmployees Worked With
Tom Mackey
March 29, 2021
took hours to buy a truck should, total xxxxxxxx!!!!I took hours to buy a truck should, total xxxxxxxx!!!! I just wanted to buy new truck no issues, he did paperwork on the wrong truck took hours to buy a truck should, total xxxxxxxx!!!! I just wanted to buy new truck no issues, he did paperwork on the wrong truck More
by KEVIN
March 29, 2021
Our salesperson was great. Showed us several cars. I did think that we should have received floormats. I will say i am concerned regarding the battery which had to be jumped before our test drive. I was to think that we should have received floormats. I will say i am concerned regarding the battery which had to be jumped before our test drive. I was told it would be replaced. It wasn't. More
by JUNE.MASON22
Employees Worked With
Can't recall my salesmen name
March 29, 2021
I brought my car in last Monday and was told they would have to order a part. Later on Ike called and said it would be ready Tuesday, Wednesday at the latest. Wednesday around 4 when I had not heard from h have to order a part. Later on Ike called and said it would be ready Tuesday, Wednesday at the latest. Wednesday around 4 when I had not heard from him I called. Ike was not there so someone else returned my call and said it would be back Thursday before noon . We ended up getting it back Friday. I felt there was poor communication. After waiting so long to get my car back I thought the least you could do was to clean the outside. When I went out to the lot to pick up my car there was bird poop on the side of the car from being left outside for 5 days. More
by MBAILEY375
Employees Worked With
Ike Mohammed
March 29, 2021
everyone was very curtious and friendly. I just would like the paper work to take less time. We had questions after we got home and sales returned calls promptly like the paper work to take less time. We had questions after we got home and sales returned calls promptly More
by GFFISCHER
Employees Worked With
Other Employees :
e had questions after we got home and sales returned c
March 29, 2021
I like coming to this dealer they listen to your concerns and explain your problems to your in laymen terms. They tell you what other services you may need but don't pressure you into getting it corrected at and explain your problems to your in laymen terms. They tell you what other services you may need but don't pressure you into getting it corrected at that time. More
by BAKEREC1125
Employees Worked With
Eduardo Rodriguez
March 29, 2021
The service was average, and the price for the "Lincoln" oil change and maintenance had increased from $65 to $99, outrageous! I will find another dealership to use. I was also not pleased that I would ha oil change and maintenance had increased from $65 to $99, outrageous! I will find another dealership to use. I was also not pleased that I would have to use "Lyft" instead of a Rizza porter if I were to pick up my car the same day. More
by cathieslife
Employees Worked With
Tom Mackey
March 27, 2021
I have brought my Explorer here since I moved to Orland Park about 3 years ago. I have always had excellent professional service with quick response times. Thomas was especially helpful when I had question Park about 3 years ago. I have always had excellent professional service with quick response times. Thomas was especially helpful when I had questions about a recall. He took the time to figure everything out and explain the process to me rather than just giving me a number to call, as I have experienced with others. Thank you!! More
by eresedean
Employees Worked With
Tom Mackey
March 27, 2021
I love this dealership. I took my truck in for a recall and they offered me a Uber to get me home while they fixed my vehicle. The communication between the customer and the dealership can't be compared to and they offered me a Uber to get me home while they fixed my vehicle. The communication between the customer and the dealership can't be compared to any other place I have been. I will always bring my truck here for repairs. More
by BOBBY L
Employees Worked With
Other Employees :
Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
March 27, 2021
Rizza Ford has really provide A++++ Service!!Each time I Rizza Ford has really provide A++++ Service!! Each time I have had my car in, whether it be an oil change or something more, I have received GREAT se Rizza Ford has really provide A++++ Service!! Each time I have had my car in, whether it be an oil change or something more, I have received GREAT service!! I specifically want to acknowledge Tom Mackey, in service!! Tom provides outstanding customer service! More
by CINBAD115
Employees Worked With
Tom Mackey
