Joe Rizza Ford Lincoln

Great Service Department Best body shop in the area. Bobby knows how to manage the body shop. Edward is the go to guy in the service department. Thanks Best body shop in the area. Bobby knows how to manage the body shop. Edward is the go to guy in the service department. Thanks More

Great service when purchasing my used vehicle. Great service when I purchased my used vehicle, the made the buying process easy.... unfortunately I can't say the same for the Service afterwards...… Great service when I purchased my used vehicle, the made the buying process easy.... unfortunately I can't say the same for the Service afterwards...….. I noticed while moving my stuff from my traded in vehicle to the new to me vehicle that the running board did not go back in, when I asked the sales man to resolve he told me his manager said NO! he's not putting any more money into the vehicle I purchased... I accepted that and took the vehicle to my mechanic to resolve and to give the vehicle a complete inspection to find out why I was hearing a vibration sound while driving over 30mph.... when doing so he found that the transmission was bad! to quote him "TRANSMISSION NEEDS MAJOR INTERNAL REPAIR ORE REPLACEMENT" needless to say i'd be wasting my time trying to get them to repair it since they wouldn't even address the running board. Illinois law states dealers MUST offer implied warranty on used vehicles covering power train components for 15 days or 500 miles which ever comes first and does not cover vehicles with over 150,000 miles, so the vehicle I purchased should be covered by ILLINOIS HOUSE BILL 4377..... Unfortunately I don't remember the sales mans name but this survey demands I select one, so I'll pick one, it may not be the correct guy because none of my paper work has a name of the sales rep on it More

Unprofessional Seemed friendly when pulling up but after he asked where I got my vehicle he went in to saying how it could be an aftermarket part since he has never Seemed friendly when pulling up but after he asked where I got my vehicle he went in to saying how it could be an aftermarket part since he has never seen a F150 headlight accrue moisture. It almost felt like he was against me rather than be there to help me. More

Great job service dept. was great quick and and very professional. Lauren was very good at what she does have been going to her for many years. service dept. was great quick and and very professional. Lauren was very good at what she does have been going to her for many years. More

The Service Department is Great The service department quickly addresses my automotive needs. Ability to obtain an appointment and the efficiency and expertise of the repairs needed The service department quickly addresses my automotive needs. Ability to obtain an appointment and the efficiency and expertise of the repairs needed is greatly appreciated. More

Looking to go back to Genuine Ford Parts. Looking to go back to Genuine Ford Parts, where else to go but Ford, had problems with after market parts. Everyone is Great at Rizza. Looking to go back to Genuine Ford Parts, where else to go but Ford, had problems with after market parts. Everyone is Great at Rizza. More

Satitfaction My Salesperson Luke C Got me the truck and the deal I wanted . A true professional . Delivered on what he said . I will be buying all my domestic ve My Salesperson Luke C Got me the truck and the deal I wanted . A true professional . Delivered on what he said . I will be buying all my domestic vechiles from Rizza More

Prompt service. Friendly staff. Kept informed of status. Good service experience. One "complaint" is that the only restroom for those waiting for their vehicle service is completely on the other side of the Good service experience. One "complaint" is that the only restroom for those waiting for their vehicle service is completely on the other side of the building. More

Quick and efficient I am usually a very annoying customer. I come in early and want to get out early. I do not like delays. I do not tolerate the slightest problem. So w I am usually a very annoying customer. I come in early and want to get out early. I do not like delays. I do not tolerate the slightest problem. So when I got my new tires, I expected something would go wrong. Nothing did. I was out earlier than I expected and the work cost less than expected. More

Tony Stauber Rules! This review pertains to service received on Thursday, October 18, 2018, when I was introduced to Tony Stauber. Within minutes of meeting Tony, I knew This review pertains to service received on Thursday, October 18, 2018, when I was introduced to Tony Stauber. Within minutes of meeting Tony, I knew I was finally in the best of hands. Tony is not only an incredibly talented technician; but, he is also a personable, caring and dedicated employee. He took my car for a ride and immediately diagnosed the issue by listening and driving. He masters people skills and not only empathized with my concerns but he expeditiously repaired the problem with the utmost of expertise. He values his customers and his service is in direct correlation to his commitment, he is the shining star of the service department! More