Joe Rizza Ford Lincoln

Great service department. Scott always goes above and beyond. Communication is always excellent and pickup and delivery is always a breeze. My car is always brought back nice and clean. beyond. Communication is always excellent and pickup and delivery is always a breeze. My car is always brought back nice and clean. More

My wife and I recently found out from our Chevy dealer that our Suburban needed a large amount of work not covered by warranty, so we decided to find a new truck. We entered Rizza Ford in Orland Park w that our Suburban needed a large amount of work not covered by warranty, so we decided to find a new truck. We entered Rizza Ford in Orland Park with the hopes of finding a new truck, while still keeping our former car payment somewhere around where we previously were. I reached out to Phil Rizza, owner through a connection. He was responsive, kind and not pushy at all. Phil promised to treat us great, and he did. Phil put us in touch with Luke, one of his senior sales leaders. Luke was amazing. He was patient with us, gave us a nice offer for our used vehicle and he was honest about our different options. Luke went out to the market and found a great truck for us that we love, that was around the same as our former car payment. Luke was very nice to us and allowed us to ask tons of questions, we were probably pretty annoying, but this was a big decision for us. Luke was awesome and treated us like we were his only customer. I have worked with many car dealers and sales agents within dealers. I can honestly say that I will never go to another dealer, or work with anyone other than Luke to purchase another vehicle. On top of that we love our new truck and it is exactly what we were looking for at a great price. More

Helpful vehicle was ready when promised. Plus the service manager noticed that backup camera was not working properly and ordered one. Tom Mackey, the service manager I dealt with made the whole process pain manager noticed that backup camera was not working properly and ordered one. Tom Mackey, the service manager I dealt with made the whole process painless More

Service manager wS excellent in ,informing of everything going on with my vehicle and communicating with me and my Service warranty, he went over and beyond, the only problem that I hav everything going on with my vehicle and communicating with me and my Service warranty, he went over and beyond, the only problem that I have is they didn't clear the codes out my vehicles computer, I had to disconnect the battery and do it myself but for the amount of .only I paid it should've been done and checked by them More

Great place to do business!! Professional and priced right! Love my new Lincoln! Would recommend Rizza to anyone! From sales to service-they are top notch! right! Love my new Lincoln! Would recommend Rizza to anyone! From sales to service-they are top notch! More

The incorrect size for my wiper blades was put on. The blade is shorter than any blade I’ve had on this car before. At least it was a fast return this time. Eduardo is great to work with. Employees were n blade is shorter than any blade I’ve had on this car before. At least it was a fast return this time. Eduardo is great to work with. Employees were not wearing a mask at all times. I had to disinfect my car after getting it because of the lack of masks and social distancing being practiced in your facility. More

This dealership is very good They get you in and out really quick and the service people is really nice I will recommend this dealership to my friends really quick and the service people is really nice I will recommend this dealership to my friends More

Fast, friendly staff and service. Scott, Tim and Mark do a great job resolving any and all issues with my vehicle each and every time. a great job resolving any and all issues with my vehicle each and every time. More

I purchased a battery that was apparently defective as it went bad within a year. It was replaced at no cost and service was pleasant and professional. I hope this battery last the expected lifetime and if n went bad within a year. It was replaced at no cost and service was pleasant and professional. I hope this battery last the expected lifetime and if not I will be revising my review with a new evaluation. More

This place is a joke. The customer service is horrible. You make a appointment for your car and they say they can’t work on it. The Eduardo is sarcastic and rude. I will never buy another car from this You make a appointment for your car and they say they can’t work on it. The Eduardo is sarcastic and rude. I will never buy another car from this place. More