Joe Rizza Ford Lincoln - Service Center

Just purchased my 7th car from the Rizza family. And as always, no grief, no pressure, which brings me to the Most important part of this review., the sales person, Pete Silva! I’ve bought way too many car always, no grief, no pressure, which brings me to the Most important part of this review., the sales person, Pete Silva! I’ve bought way too many cars in my lifetime but have never been treated by a sales person like Pete. He was over the top with his salesmanship, respect and knowledge of his product. Very impressive, no pressure at all. I hope this message does not fall on deaf ears, because I will Highly recommend Pete for a purchase from your dealership..He fulfilled all promises with the purchase and his follow up was as promised. See you on my next purchase. More

I had an issue with my 2019 F250. Engine light was on and hard starting. I contacted my service advisor Scott Sciaky at Rizza Ford. He was able to get me set up with an appointment quickly. The trouble was d hard starting. I contacted my service advisor Scott Sciaky at Rizza Ford. He was able to get me set up with an appointment quickly. The trouble was diagnosed by the technician Mark and my truck was repaired in a timely manner under warranty. Mark also did a recall service on my truck. Scott was great with his communication and pleasant demeanor. Great experience! I'm glad I purchased my truck from Joe Rizza Ford of Orland Park. More

Bruno runs a great dealership. We have been buying cars from him for over 30 years, back when he managed the Naperville Ford/Lincoln dealership. Service is excellent. Cliff did a good job explaining the o from him for over 30 years, back when he managed the Naperville Ford/Lincoln dealership. Service is excellent. Cliff did a good job explaining the options and I feel we were treated fairly under these circumstances of low inventory. We trust Bruno. More

I'm very pleased with Joe Rizzo Ford, every time I came to buy a vehicle, always had vehicle in stock, was greeted right away. to buy a vehicle, always had vehicle in stock, was greeted right away. More

Great service. Car was completed on time and communication was great. Thanks for the great service. Early drop off was available and was very convenient communication was great. Thanks for the great service. Early drop off was available and was very convenient More

Eric in the service department is wonderful. I will always go through him first. If he is unavailable, I always get treated with care and respect. always go through him first. If he is unavailable, I always get treated with care and respect. More

UPDATE: After making this review Ford reached out to me directly to assure I had a loaner vehicle. I have had one the entire time and they are still working to resolve the issue. Tom is my new associate an directly to assure I had a loaner vehicle. I have had one the entire time and they are still working to resolve the issue. Tom is my new associate and has been very informative throughout the entire process. I’ll probably never get a Ford again after my experience I’ve had with them. I have been back and fourth to the dealership for the past couple of months for the same issue and nothing has came of it. I have routinely gotten all recommended service yet my check engine light comes on every other month. I took it it in late December to get fixed just to bring it back early March for them to tell me that the same issue was wrong due to a faulty part. To make matters worse, when I brought it back in March, they kept my car for 3 days and never offered to accommodate me for being without a vehicle the entire service period. After this encounter, I also failed to receive the customer service survey I routinely get after each service visit as well. Lastly, here it is April and my check engine light is back on now I’m having to take it back for service. The back and fourth and having to go to the dealership has me completely turned off from the brand as a whole! More

Scott is always very efficient and helpful.The service department.always makes sure the work is done in a timely manner. I miss the safety. And luxury of the in-house ride. department.always makes sure the work is done in a timely manner. I miss the safety. And luxury of the in-house ride. More

The dealership repaired my vehicle in a timely manner. I have two vehicles i get serviced at Joe Rizza excellent customer service. Acura and ford have two vehicles i get serviced at Joe Rizza excellent customer service. Acura and ford More

Great people too deal with great service department great all around Lou and Tim two of the best that’s all am saying have a good day all around Lou and Tim two of the best that’s all am saying have a good day More