Joe Rizza Ford Lincoln

Because of a poor experience 30 years ago, I’d decided never to go to Rizza again. However, they had a special model Bronco in stock and were the closest dealership to have one, I went there just to chec never to go to Rizza again. However, they had a special model Bronco in stock and were the closest dealership to have one, I went there just to check it out and sit in it. Otis was the salesperson who approached me when I came into the showroom and I liked him just fine. I told him about my poor experience of many years earlier. He expressed his dismay over my treatment and promised to make sure it was not repeated. I ended up buying that Bronco from Otis and he kept his word on everything. I’m pretty happy with the whole sales process at Rizza and will be giving the service department a try. More

Always easy to work with Scott Precin and Mark in finance found the exact vehicle that my aunt wanted in no time. Great pricing and courteous service. No back and fourth for hours. Straight up individuals. H found the exact vehicle that my aunt wanted in no time. Great pricing and courteous service. No back and fourth for hours. Straight up individuals. Highly recommend going to see scott! More

I was looking for a car for my son and my dealer Chris helped me get him a very nice used car in excellent condition with everything working. This is the second car that I have gotten from Rizza. The posa helped me get him a very nice used car in excellent condition with everything working. This is the second car that I have gotten from Rizza. The posabillites are good for another one in the future. Thank you 😊 More

Found my truck very feast thanks to Isaias every thing I wan on the truck was there. wan on the truck was there. More

The dealer had good inventory. Sales staff was helpful, congenital and low pressure. Kiril listened to my needs and did a great job. Prices were fair and competitive. The car I bou Sales staff was helpful, congenital and low pressure. Kiril listened to my needs and did a great job. Prices were fair and competitive. The car I bought exceeded my expectations. More

My cat buying experience was amazing. Bruno, Vince and Michael were all true professionals. It was a just such a pleasure to work with them. The dealership was welcoming and every employe Bruno, Vince and Michael were all true professionals. It was a just such a pleasure to work with them. The dealership was welcoming and every employee that walked by while I was waiting for the car to be pulled around said hello. More

Joe Rizza Lincoln Service - Orland Park: Unprofessional and Dismissive Extremely poor customer service when scheduling an appointment. The representative was rude and impatient, repeatedly interrupting and Dismissive Extremely poor customer service when scheduling an appointment. The representative was rude and impatient, repeatedly interrupting me and responding curtly with “is that it?” to each service request. A total of four items two of which are known issues with the make, model, and year vehicle we have. When I asked about their advertised pickup service, she became openly annoyed, claiming it would delay my appointment 4 weeks because “most people don’t want that.” She emphasized three times that no loaner would be provided regardless of warranty coverage, stating they “don’t have to do that” unlike other dealers. Her condescending attitude made requesting basic advertised services feel like an inconvenience. She suggested I “probably won’t want to go through all of that” regarding warranty rental procedures. I canceled and returned to my previous dealer, who handles scheduling and pickup service professionally. Service departments shouldn’t belittle customers for using services included with their vehicle purchase. Avoid this dealership - unprofessional service culture that fails to support customers properly. More

Terrible experience, set an appointment for Saturday to come look and purchase a car living 4 hours away from the dealer. Was in communication with them multiple times. Then the sell the car out from under come look and purchase a car living 4 hours away from the dealer. Was in communication with them multiple times. Then the sell the car out from underneath me the day before on Friday and don’t tell me anything until half way into my trip on Saturday knowing that I was making a 4 hour journey. Do not recommend doing business with a dealer who struggle with communication and integrity. More

Adam and Nick were trustworthy, professional, and incredibly knowledgeable, always honest and transparent while being friendly, helpful, and patient. They were accommodating, efficient, and courteous incredibly knowledgeable, always honest and transparent while being friendly, helpful, and patient. They were accommodating, efficient, and courteous, with a responsive and attentive approach that made the process smooth, respectful, and reliable from start to finish. More

This is our 4th vehicle from Joe Rizza and we keep coming back due to the great service by Joe Gio and the entire Joe Rizza team. back due to the great service by Joe Gio and the entire Joe Rizza team. More