John Elway's Crown Toyota

Over the past six years, I have serviced several Toyotas at this dealership. All of my experiences have been excellent. Most recently, I have had exceptionally good experiences working with Jeff Wade, Ser at this dealership. All of my experiences have been excellent. Most recently, I have had exceptionally good experiences working with Jeff Wade, Service Manager. His customer service and integrity are exceptional. He has consistently ensured that I am treated fairly and equitably, and looks out for my welfare and the welfare of my vehicle, while being fair with both the dealership and me. I purchased a 2003 Highlander from the dealership and a service contract (or extended warranty). When I discovered a problem with the transmission, I took the vehicle to Jeff. He correctly diagnosed the issue and worked diligently to ensure that the warranty company would cover the costs assured in the contract. This required a great deal of his time and energies, but he persisted and succeeded in providing all the paperwork and test results that the warranty company required to pay for the replacement transmission I required, less the deductible. Since that incident, he has consistently provided the same level of care and service whenever I have needed vehicle servicing. I will always take my vehicle to him for work, and would recommend him to others without any reservation. More

From the moment we met Dan, we were completely at ease. He made car buying a fun experience for my son who is a first time buyer and myself who doesn't like to buy cars. He laid out all of our options, ma He made car buying a fun experience for my son who is a first time buyer and myself who doesn't like to buy cars. He laid out all of our options, made suggestions and let us decide what we wanted to do. There was no pressure to buy today,He said to think it over and give him a call. We actually came back the next day and did the necesary paperwork and drove home in a new Scion that day. Thank you Dan Rogers and Crown Toyota. More

I purchased my Solara at this location about four years ago. I have never had my vehicle serviced anywhere else because this dealership is the best at customer service and quality. I visit Jeff wade from t ago. I have never had my vehicle serviced anywhere else because this dealership is the best at customer service and quality. I visit Jeff wade from the Silver team and he gets me in an out quickly every time and is very courteous and accurate. I will never take my vehicle any where else for service. This place is top notch! More

From the moment my husband and I stepped on the lot, John stepped out and greeted us with a smile. We explained how we were just there to look at vehicles and were browsing several of the dealerships in the stepped out and greeted us with a smile. We explained how we were just there to look at vehicles and were browsing several of the dealerships in the Ontario Auto Mall to become with familiar with which auto we may want to purchase in a few months when my husband received his bonus check. We had just been to 4 lots already in the morning, and I had explained that we needed a 3rd car just to drive around in town and were looking for good gas mileage, I of course wanted something "cute" along with comfort and we had owned a Corolla back in the early 90's so wanted to look at them. On the other lots once we explained we were not interested in actually purchasing for a few months, the spirit and salesmanship dwindled from our salesperson and they seemed to lose interest in even showing us any vehicles once they realized they were not making the sale today. John however took the time to still show us what Crown Toyota had to offer, explained how it was owned by John Elway and how they took pride in the cars and service they offer. He seemed to really enjoy his job and sharing what each car had to offer. He showed us the Corolla, and I was interested in the Matrix so he showed us those and then we turned a corner and he said "hey you may like the new Scion XD we have here". I got in this little silver car and I loved the fit. The seat felt like it was made for me, yet I was riding high like an SUV. John showed me how I could plug my I-pod in, how the seats in the back adjusted and could accomodate shopping by folding down the seats or tilt backward for comfort, how even for him in the back seat there was plenty of leg room and advised we should take a test drive to really know if its something we may be interested in later on. I told my husband while John went to get the key to be prepared for a bumpy loud ride--that this thing was going to feel like a tin can, but was I fooled. The car really surprised me for seeming so small it really wasn't. It is sporty, a little bumpy shock wise to be expected for this type of car I think, but exactly what I was looking for. Inexpensive, economical and "cute". I asked if we could have some brochures and information and John's card, but then John said "well maybe we should come inside and I'll just show you the specials we have going this last weekend of January and get you the brochure". We both looked at each other and agreed it can't hurt to see what deals they have going knowing full well we weren't prepared to buy yet but John was not giving us the hard sell, so what the heck. The month end special included a lease option for the XD with a small down. When John walked away to check something out my husband of course breaks our code for definitely not purchasing today and says "you know we can do this now if you want to. You seem to really like the car". We told John what we wanted our payment max to be and he came back with an offer that was just under the monthly payment and a down payment we could live with today. We explained he sold us--that the car sold us and we were definitely interested in the car so he went to clean the car up. Then all of us a sudden a manager came and told us the rate they worked up for us from the pamphlet we had looked at only applied to the XD Limited Release Series 3.0 car so the payment was going to be a little out of our budget. There was the little sparkly brown 3.0 parked out front. I had looked at it with all its great trim kit but thought it was out of our reach since the sticker price was a little higher than what we were looking for so didn't even consider it. I went and looked at it again. We were going to leave empty handed at this point but then the main store manager and John explained to us that if we liked the limited release car even though the sticker price was higher that the payment would actually be lower than the other one we had first chosen because of the deal that was going on. They asked "do we have a deal" and of course they did. I love my little cocoa puff and would recommend Crown Toyota/Scion to anyone. Ask for John Villalobos! More

I am from northern California and this is my third vehicle I have purchased from Stacey. The last two purchases from her have been made in less than a year. She is great to work with. She is courteo vehicle I have purchased from Stacey. The last two purchases from her have been made in less than a year. She is great to work with. She is courteous, efficient, knowledgeable and full of integrity. Bottom line she is trustworthy and worth the trip to the south land for my vehicles. More

Everything was very simple. We easily found the car we wanted, took it for a test drive, and purchased it without any hassle. The Toyota Care plan is another unexpected perk of buying a new Toyota. We wer wanted, took it for a test drive, and purchased it without any hassle. The Toyota Care plan is another unexpected perk of buying a new Toyota. We were very pleased when we found out about it. I'm sure I will be back when it is time for another new car. More

This dealership gets it. The service is exceptional and they communicate with the customer ever step of the way. This is my 38th service visit to John Elway's Crown Toyota with my 2000 Land Cruiser and I' they communicate with the customer ever step of the way. This is my 38th service visit to John Elway's Crown Toyota with my 2000 Land Cruiser and I'll keep coming back. The prices are also very competitive. They actually always exceed my expectations. Vanessa Ramirez is an excellent service writer and makes you feel like a customer not a number. I highly recommend this dealer. The best for sure in Southern California for both sales and service. A+ in my book. More

I went to Crown Toyota to find a used car. The first person I met was Pancho who drove me over to the used car section, asked what I was looking for and found possibilities. Pancho got a salesman for m person I met was Pancho who drove me over to the used car section, asked what I was looking for and found possibilities. Pancho got a salesman for me, Jesse Pinero. Jesse was wonderful, he was informed and answered all my questions and let me take a test drive. He had the Carfax at his fingertips for me and was uncredibly patient while I reviewed the deal over the phone with my son, who agreed I was getting a great deal. From start to finish, I never felt any pressure from either Jesse or Pancho. They just seemed to be there to answer questions or help any way that they could. Matt the Finance Guy was very professional and managed to get through all the paperwork as painlessly as possible. As I had driven a rental car to the dealership, they also took care of helping me return it. Everyone I came in contact with was pleasant, friendly and helpful. They all give "Used Car Salesmen" a good name. More

Mike Levine is by far the best car salesman I have ever met. He made sure to get me everything that I wanted at a fair price. He was able to answer all questions I had fully. He returned all my calls and f met. He made sure to get me everything that I wanted at a fair price. He was able to answer all questions I had fully. He returned all my calls and followed up with me. He has a lot of patience which is very important. He made me feel very comfortable with my purchase. To top it off he is friendly and a pleasure to talk to. More

I have recommended this dealership to several people because of the positve way I have been treated. I have purchased two cars from this dealership and have found them to be competitive and courteous wh because of the positve way I have been treated. I have purchased two cars from this dealership and have found them to be competitive and courteous when doing business.I always use Toyoya factory parts on my Toyota vehicles and Ron in parts has always been VERY helpful. More