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John Elway's Crown Toyota

Ontario, CA

Overview
Reviews
4.4
1,077 Reviews
Call Dealership (855) 996-5075
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1201 Kettering Drive

Ontario, CA

91761

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Showing 1,077 reviews

September 05, 2023

Dropped off truck on Friday now Tuesday. No calls from them. Call in to find out car hasn’t been worked on. Asked to speak to manager the lady hung up on me. I also bought the truck brand ne More

by Carlos
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric
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Sep 05, 2023 -

John Elway's Crown Toyota responded

We apologize for the wait for your vehicle and lack of communication. Please reach out to our service department and they will assist you. Again, we apologize, and this is not like us at all. We appreciate you and thank you for choosing us for your vehicle needs.

Helpful
August 24, 2023

I got vip service today at Crown Toyota ! Thanks Steven for your great service you are the best! More

by nelson.temores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Bentley
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Aug 25, 2023 -

John Elway's Crown Toyota responded

Nelson, we love to hear you received 5-star service here at Crown Toyota. We'll be sure to pass the praise along to Steven. Have a wonderful day!

Helpful
August 23, 2023

Sales persons are nice, always send email and text message provide information. Service is efficient. More

by Renee2niu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Li, Anjum Raza
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Aug 24, 2023 -

John Elway's Crown Toyota responded

Renee, we're glad to know you found our team at Crown Toyota helpful and efficient. Thanks for sharing your experience with us!

Helpful
August 23, 2023

Went in for break service on my 2018 Camry. Alexis helped me out. He has great customer service and on got my car done on time. The techs at Crown Toyota always do a great job. Will be going ba More

by rbravo6686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis F.
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Aug 23, 2023 -

John Elway's Crown Toyota responded

We're glad to know you had a great experience with Alexis and our team at Crown Toyota! We appreciate your trust in us for your Camry's brake service. Looking forward to seeing you again for the next one!

Helpful
August 22, 2023

Easy transaction. Salesperson very knowledgeable & personable. I am a repeat customer & would purchase there again. More

by Scrapshackdesigns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Claudia Flores
Report | Print
Aug 22, 2023 -

John Elway's Crown Toyota responded

We're delighted to know you had a smooth transaction and found our sales team knowledgeable at Crown Toyota. We appreciate your loyalty, and we look forward to serving you again in the future!

Helpful
August 19, 2023

Ramon was awesome very helpful and making sure that I understand the functions on my new beau at n even followed me home to drop my new car since I don’t have anyone to take my other car,he was great and More

by deguzmanvictoria206
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordy, Ramon Cervantes
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Aug 20, 2023 -

deguzmanvictoria206 responded

Great service ,Ramon Cervantes was awesome

Aug 21, 2023 -

John Elway's Crown Toyota responded

We're glad you had a great time working with Ramon and Gordy at Crown Toyota! They're sure to appreciate the kudos. We thank you for your business and hope to see you again for your next vehicle purchase. Enjoy the new ride!

Helpful
August 19, 2023

The people are always nice, never pushy and the work being done is always explained why. More

by Oldfathead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Rivera
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Aug 21, 2023 -

John Elway's Crown Toyota responded

We appreciate your kind words about our team and we look forward to assisting you again at Crown Toyota.

Helpful 1
August 16, 2023

Cory did pretty good explaining what my Tacoma needed this time for service, plus recommendations. Good job! More

by Pepe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Aug 16, 2023 -

John Elway's Crown Toyota responded

It's great to know Cory was able to help with your Toyota Tacoma service at Crown Toyota. We appreciate the feedback and look forward to assisting you in the future!

Helpful
August 16, 2023

They were fast and professional in the service. Since my arrival they asked me if they can help me. More

by centauros35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Insley, Emilienne Figg, Vanessa Ramirez, Olivia Guillen, Robert Cabacungan, Jorge Buenrostro, Esperanza Gonzalez, Tina Chapman
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Aug 16, 2023 -

John Elway's Crown Toyota responded

Our team is committed to providing attentive support to our clients, so this feedback makes our day! Thank you for choosing Crown Toyota.

Helpful
August 04, 2023

I have been going to Crown Toyota for about 20 years. The service has been outstanding the entire time. I have worked with basically 2 service writers, Jeff Wade is the most recent, 10 plus years. He kno More

by rogera57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
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Aug 04, 2023 -

John Elway's Crown Toyota responded

Roger, it's great to know that you've had such a long-standing relationship with Crown Toyota and Jeff. We appreciate your loyalty over the years and are glad we could provide outstanding service for you!

Helpful
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