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John Thornton Buick GMC - Service Center
Carrollton, GA
233 Reviews
233 Reviews of John Thornton Buick GMC - Service Center
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January 22, 2021
I was very disappointed that no one in the service department wears a mask. And that the people working on my car did not wear a mask either. As a person with a compromised immune system it made me ne department wears a mask. And that the people working on my car did not wear a mask either. As a person with a compromised immune system it made me nervous to be at the dealership although I was wearing my mask. I had to sterilize my own car to assure my own safety from Covid 19. And because they did not repair my car correctly the first time I had to return it the next day. More
by DEBRAHUGHES7093
Verified CustomerEmployees Worked With
Helpful January 21, 2021
Always a pleasure to schedule and have work completed there. They’re always welcoming and informative when I stop in for a repairs to complete. there. They’re always welcoming and informative when I stop in for a repairs to complete. More
by jflipit
Employees Worked With
Shane Hammond
January 21, 2021
I had to file a claim with my extended warranty and they mad it pain free and easy! I got my car back the same day! Great experience! mad it pain free and easy! I got my car back the same day! Great experience! More
by simpkinscs6
Employees Worked With
January 21, 2021
Love you guys. I took my 2011 gmc Denali to your establishment for oil leaks and brake repairs. Tanya byers is awesome. She made sure I was satisfied and happy. All work was done to my satisfaction. establishment for oil leaks and brake repairs. Tanya byers is awesome. She made sure I was satisfied and happy. All work was done to my satisfaction. Will return if I have any other problems. Thank you all. More
by STEVOO8146
January 19, 2021
I had a great experience with the service dept. Steven, my service advisor, is always friendly and gives thorough explanation of the service to be performed. The tech did a very good job on the service! my service advisor, is always friendly and gives thorough explanation of the service to be performed. The tech did a very good job on the service! More
by RICHWAG
Employees Worked With
Steven Packard
January 17, 2021
Great customer service! Everyone was very friendly and courteous. Thank you for taking care of me in a timely manner. And thank you for going above and beyond by coming to my office and picking my vehicl courteous. Thank you for taking care of me in a timely manner. And thank you for going above and beyond by coming to my office and picking my vehicle up and bringing it back when it was ready More
by CMT1893
Employees Worked With
Other Employees :
Shane Hammond, Steven Packard
January 16, 2021
Excellent service, lounge area kinda dreary. Great folks. They finished my vehicle service, oil change and tire rotation in an hour. Service representatives were very professional. They finished my vehicle service, oil change and tire rotation in an hour. Service representatives were very professional. More
by CHRIS183T
Employees Worked With
Shane Hammond, Steven Packard
January 15, 2021
Could not ask for better service. Special thank you to Eric Rivera and John Smith for being so helpful and professional. I was not expecting it have that much wrong with my car when I left it as to need t Eric Rivera and John Smith for being so helpful and professional. I was not expecting it have that much wrong with my car when I left it as to need timing chains. But it was wonderful to be offered a car to drive while it was being worked on especially since that is my only car. More
by Sherry Taylor
January 15, 2021
Well worth the drive! Thanks again Tanya! You guys are really njce. Do wish that in this time of covid that you had a larger customer waiting room. Maybe with at least one window and a tv more strategic really njce. Do wish that in this time of covid that you had a larger customer waiting room. Maybe with at least one window and a tv more strategically located. More
by KATMA1
Employees Worked With
January 15, 2021
Always greeted warmly for my service visits. Comfortable waiting area, and friendly service staff. Appreciate them explaining what my car needs, and why. Great folks! waiting area, and friendly service staff. Appreciate them explaining what my car needs, and why. Great folks! More
by SNIX1
Employees Worked With
Steven Packard
