I’ll admit, I bought my 2013 Subaru BRZ there and it was a wonderful experience. But my how a year can change things!
It all started when I noticed that they had some of the new 2015 WRX STis “in “transit” on their site. Well, the staff had no idea they were even on the site, or when they would be delivered.
After waiting a few months, they finally arrived. I reached out to the person who sold me the BRZ, expecting to be treated as a repeat buyer. I was not. I was simply insulted for even inquiring about one of the vehicles.
To make a long story short – we visited their lot after having an approval for financing and waited for 4 hours. Nothing. It didn’t help the fact that my salesman was off on that day, which I was not aware of before making the 200 mile round trip drive.
After waiting 4 hours we left. 5 minutes after we left, they called with the deal I could work with. It wasn’t ideal but I could work with it.
See, the problem is they wanted to give me next to nothing for my Subaru BRZ. They tried to tell me it had been involved in a roll over accident when it clearly had not. They attempted to say that it had been repainted, when it clearly had not.
I had one comprehensive claim for paint damage, and had an automotive coating applied this past winter to protect Subaru’s thin paint.
My job is 450 miles away, so I had to return to Charlotte, NC. The next week, I got a call from Paul Kane (my salesperson), who said they still had an approval and he wanted a deposit over the phone. When I balked at his request, he said he would ask his boss if he could take a credit or debit card to hold the vehicle.
He never called back.
Multiple calls and emails were not returned.
A week or two had passed, so I again reached out to the dealership since I would be traveling to KY the coming weekend. I was told by Sheri, their so-called internet sales manager, that the vehicle I wanted was still available and to let them know when I was on the way, as they would hold it for me.
A couple hours later, I did just that. The reply, “We’re sorry, we’ve already took a deposit on that vehicle and it is no longer available……” She also made it a point to mention that they do not take deposits over the phone, even when Paul Kane requested one originally.
What the xxxx?
From then on Sheri emailed from her personal GMail account, I suspect because she did not want a record of our communications in their system.
So, I wait over a period of 3 months. The vehicles arrive. I get to the dealership. I get stone walled for 4 hours with an approved finance application. Screwed up the xxx on my trade in. Treated like I’m some 2nd class citizen because my car has more miles on it than they like. I leave, then they call begging me to come back. I verbally make a deal to purchase the car the following week, expecting a callback, to reserve it with a card. That never happens. The dealership ignores me.
When back in town, I call and am told to let them know I’m on the way to hold the vehicle as directed, and am told it’s no longer available.
That’s what happened. And to think that brand and dealership loyalty used to mean something? Well, it doesn’t.
I have the cash, a decent credit record, co-signer, and I make $100,000 a year, and I’m treated like a piece of drive way trash?
Your loss Joseph Subaru. Enjoy the Internet traffic I’m sending your way.
What a deceptive piece of garbage everyone of you are.
You should’ve treated me better.