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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

August 26, 2021

Price has increased for oil change. Did not have coupons this time..I would like coupons to be more frequently sent to us. We have had 2 oil changes recently. More

by PPJH13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for letting us know that you would like oil change coupons. No need to wait for us to send them to you, Monthly specials for synthetic and regular oil/filter changes are always available on our website at: https://www.josephtoyota.com/service/service-specials/ Simply download the coupon you want to use and bring it in with you at the time of the appointment. Thanks again for choosing Joseph Toyota for your automotive needs!

August 25, 2021

They had my car for 4 days did not touch it for 4 days, they said we did not know who’s car it was More

by ARTON_JETON
Customer Service
Recommend Dealer
No
Employees Worked With
Monica
Aug 26, 2021 -

Joseph Toyota of Cincinnati responded

Hello Arton, we appreciate the time you took to speak with us about your experience. Please accept our sincere apology for the inconvenience you experienced recently. We do not like to disappoint our customers and it saddens us that an unfortunate series of events interrupted the positive experiences you had been having with your 2020 RAV4 and with our Service Department and caused you such distress. We hope that a token of our appreciation for your sales and service business begins to repair the memory of last weekend. Sincerely, Joseph Toyota

August 25, 2021

Scheduled for part to be replaced. I ask the service gentleman if something needs to have something done on my cell phone. I was told no it would update. Well it didn't. The SOS should have gone to gr More

by SBLINEMANN
Recommend Dealer
Yes
Employees Worked With
Laura Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing your experiences with us. We understand this technical process has been frustrating for you and that you would like it to be resolved as soon as possible. Please accept of deepest apology for the inconvenience you have endured, and our thanks for your continued patience as we work toward the resolution. We're looking forward to your visit today!

August 25, 2021

cars for sale, not many, maybe a handful or so for sale. Abundance of used cars at dangerously overpriced terms. How are we going to solve these pressing issues.? More

by MATT.P0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Joseph Toyota of Cincinnati responded

We sincerely appreciate your confidence in Joseph Toyota Service! Thank you for rewarding us with a multi-star recommendation. It was our pleasure to provide you with friendly customer and quality technical service. Come back again and see us for your vehicle's automotive needs. We'll be here for you.

August 24, 2021

I wish the sales dept was as good as the service dept. I may have actually bought my Tundra from Joseph had it been. It is like too totally different companies. I almost did not take my truck to the servi More

by 1969IVAN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anderson
Aug 24, 2021 -

Joseph Toyota of Cincinnati responded

We are delighted to know that Anderson and your entire Joseph Toyota Service Team earned your confidence and recommendation! Thank you for giving us the opportunity to care for your new Tundra. We appreciate your business and hope to see you again! Congratulations on your new truck!

August 24, 2021

Everything was taken care of like they said it would be on my Camry. I was very pleased with my experience on Monday, August 23. More

by FYR19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Joseph Toyota of Cincinnati responded

Fantastic! We enjoy receiving good news from our customers about their experience at Joseph Toyota Service. Your Team appreciates your five-star recommendation and looks forward to serving you again. We'll be here when you need us.

August 24, 2021

I recommend Tony Nash. Tony always takes care of me. I have worked with Tony since I purchased the vehicle in 2007. Great communications. He always provides good advice. Very knowledgeable. More

by VAUGHNJIM
Recommend Dealer
Yes
Employees Worked With
Tony Nash
Aug 24, 2021 -

Joseph Toyota of Cincinnati responded

Jim, on behalf of Tony Nash and your entire Service Team at Joseph Toyota many thanks for your stellar review and recommendation. It means a great deal to all of us when our customers take the time to acknowledge their Service Adviser. We appreciate your highly supportive comments and look forward to your next visit. Thanks again!

August 24, 2021

Was met on arriving by Monica who went over service to be done. When service was done I was told services performed and all levels and parts were fine. I am satisfied except my car wasn't washed. More

by papagolfin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica
Aug 24, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Monica here at Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

August 22, 2021

This was my first time for service at Joseph Toyota. Everything was great, smooth, and well taken care of. I would recommend the service to anyone. More

by Sinemissinem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Aug 23, 2021 -

Joseph Toyota of Cincinnati responded

Welcome to the Joseph Toyota Experience! It is our pleasure to offer you customer-first service. Thank you for sharing your experience with us; we're delighted to know that Jason and your entire Service Team made this first-time visit smooth and great. Come and see us again. We'll be here for you!

August 20, 2021

Austin Arrasmith was a knowlegeable salesperson who kept me informed throughout the purchase and delivery process. His communication skills and caring attitude would cause me to recommend Austin to anyone More

by HR.RM6571@FUSE.NET
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Arrasmith, Jeff Jaeger
Aug 20, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking time to acknowledge Austin Arrasmith and the engaging customer-first service he provided. He extends his gratitude to you and appreciates your recommendation. On behalf of all of us here at Joseph Toyota, thanks again for choosing us for your new vehicle purchase. We value your business!

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