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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,522 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

August 13, 2021

Perfect service, exactly what I expected (from previous visits) and needed. Checking all of the constituent elements of the vehicle during a routine oil change visit, and then reporting on the condition o More

by b42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
monica hessler
Aug 13, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for recognizing Monica Hessler and your entire Joseph Toyota Service Team in your amazing review! We're glad to have provided you again with excellent customer-first service. Your recommendation means a great deal to us. Have a wonderful day!

August 13, 2021

Team seemed to be way overworked and understaffed. I had an 8:00 AM appointment and dropped it off the night before because I couldn’t take it in in the morning. I had to call at 3:30 PM to check on it More

by VICTORSCURTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Joseph Toyota of Cincinnati responded

Hello Victor, we apologize for the miscommunication regarding your vehicle’s last service visit. When a customer requests a specific appointment time and Service’s schedule is full, we try to accommodate the customer’s request, if possible, by asking them to drop off their vehicle for the day. In that way, we can work the vehicle into existing appointments. Sometimes, as it happened with your vehicle, an opening may not occur until later in the day. Hence the reason for asking you to drop off the vehicle for the day and not providing a specific clock time other than end of business on that day when service would be finished. If this information was not presented to you at the time that you called Joseph Toyota Service, we sincerely apologize for the oversight. We invite you to call us at 513-385-1800, ext. 8311, if we may be of further assistance. We appreciate your business, Victor, and look forward to seeing you again. Sincerely, Joseph Toyota of Cincinnati

August 12, 2021

The service is Joseph Toyota is consistently fantastic! They are always quick, efficient and so friendly. My car was done quickly!! And always returned to me clean!! More

by MARYTUBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
“Kyle” in service
Aug 12, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for this glowing critique of your experiences at Joseph Toyota Service. Kyle and all the members of your Service Team send their thanks and gratitude to you for acknowledging them here. They rely on your recommendation and appreciate the time you took to complete this review. We're looking forward to your next visit, Mary!

August 10, 2021

My oil change and tire rotation was done well and efficiently! I waited less than an hour for everything to get done. The staff was friendly and knowledgeable. More

by krista.leakas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for this great review, Krista! We appreciate this detailed assessment of your Service Team's timely, courteous customer service. It was our pleasure to serve you; we look forward to your next visit. Thank you for choosing Joseph Toyota Service!

August 10, 2021

Quick, professional, friendlyDon is a likeable guy, Quick, professional, friendly Don is a likeable guy, easy to converse with and a good dude Open, clean facility, easy in and out Friendly ser More

by NEPHEW55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don
Aug 10, 2021 -

Joseph Toyota of Cincinnati responded

Your review is sweet music to our ears! Thank you for taking time to showcase your experience at Joseph Toyota and to let us know that you enjoyed your time with us. Come back and see us again!

August 09, 2021

Steve S. was a great salesman and the finance manager made the process very smooth and understanding. Very fair on price and The whole process was great More

by sethjessen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Strunk, Jeff Jaeger
Aug 09, 2021 -

Joseph Toyota of Cincinnati responded

Seth, thank you for your review and kind words for Steve! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

Aug 09, 2021 -

Joseph Toyota of Cincinnati responded

Seth, we're so happy that you found just the vehicle you were looking for at Joseph Toyota, and that Steve Strunk and Jeff Jaeger provided you with an excellent experience. Your entire Sales Team extends their gratitude for your recommendation and looks forward to serving you again. Thank you!

August 09, 2021

They forgot to add oil back in after oil change. The add oil light came on after I got home & service center was closing (was put on hold for over eight minutes) so I had to go to another oil change place More

by LINDA.HARMON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : do no remember
Aug 09, 2021 -

Joseph Toyota of Cincinnati responded

Hello Linda, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

August 09, 2021

They have always done a good job with device for me here at Joseph Toyota. Price is on the higher side of things but you get what you pay for More

by MOCH_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anderson
Aug 09, 2021 -

Joseph Toyota of Cincinnati responded

On behalf of your entire Joseph Toyota Service Team, we extend our thanks to you for this candid review and for your recommendation. We appreciate your business and support, and look forward to seeing you again. We'll be here for you!

August 08, 2021

Everything was done very efficiently. I like the people I had to work with. They were very helpful and nice. It was a very good experience. More

by KDOC32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stackhouse
Aug 09, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 08, 2021

Everyone is friendly and courteous and the technicians are thorough. My car is always clean when I get it back and the wait is reasonable and comfortable. More

by ALINEKUHL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review, Aline! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

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