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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

May 16, 2023

Excellent service department. Professional, friendly, and efficient. The service area is clean. Charges explained. well. More

by JIMSWANSON75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdoulaye Ndiaye
May 17, 2023 -

Joseph Toyota of Cincinnati responded

These are all things we love to hear! We're so glad we could deliver courteous and straightforward professionalism. Safe travels from all of us at Joseph Toyota of Cincinnati!

May 13, 2023

The experience was ultimately fine. I spent a good portion of my day driving back and forth to the dealership because of my car’s behavior AFTER service. But, to their credit, they imme More

by Coriantumr1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Joseph Toyota of Cincinnati responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

May 15, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Please let us know if you need any additional service.

May 11, 2023

Excellent customer service was given. Questions were answered quickly and explanations were very easy to understand. More

by fred.bahr.cinci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdoulaye Ndiaye
May 11, 2023 -

Joseph Toyota of Cincinnati responded

We are thrilled to hear that you had an excellent experience with us at Joseph Toyota of Cincinnati, Fred! We hope to see you again for any future service needs.

May 10, 2023

Inspection showed tires were all at 8 and we’ll and then actual inspection with specialist prior to the Toyota team inspecting showed different information. The consistency was very poor. Which didn’t More

by GGRACE57
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for bringing this to our attention. We are sorry for the miscommunication and the confusion we caused during your service visit. We are thankful for your feedback and will discuss it with our team to improve our processes moving forward. If you have any additional information you would like to add, please do not hesitate to reach out to me directly. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 10, 2023

Great customer skills very friendly, nice experience answered every question I had before, during and after the purchase. Great to do business with you! More

by vegetto007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Joseph Toyota of Cincinnati responded

The pleasure was all ours! We're so glad our Joseph Toyota of Cincinnati team demonstrated our commitment to customer service. Safe travels, and we'll see you next time!

May 09, 2023

Would definitely recommend them to any one looking to purchase a new vehicle. Completely satisfied More

by wcreach76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Lawson
May 09, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for recommending Joseph Toyota of Cincinnati! It's an honor to have earned your confidence!

May 07, 2023

Terrible service worse service ever, car was done about an hour I had to ask where my car was. Then the employee said he called out my daughters name as she brought it in to be served and another customer More

by CHAPMANCARLA97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Joseph Toyota of Cincinnati responded

We're sorry that you didn't have a completely satisfying experience, Carla. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 07, 2023

They have a take it or leave it approach to new cars. Won’t work with you to at least help with the taxes. Also they put a scratch on it after washing it. And the Sales Manager had a no care attitude on More

by barium606
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ward Day
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Joseph Toyota of Cincinnati responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn this into a 5-star experience. If you'd be willing to share some more detail, please feel free to contact us directly. Thank you for your time!

May 06, 2023

I have always had good experiences at this dealership Is this fifteen words yet? Ok. More

by DRAGON-SHUDDER0P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the five-star rating! We appreciate your business and we hope to see you again at Joseph Toyota of Cincinnati. Drive safely!

May 05, 2023

Lied about needing new brakes. When I questioned them it changed to only the front. More

by KBern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
May 08, 2023 -

Joseph Toyota of Cincinnati responded

We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help here. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

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