Ward Day

BUYER BEWARE! I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one thing they still had to do to complete the sale: get my title to me. They had 45 days to send my title. It didn’t arrive until day 43 because they mailed it to an address that doesn’t exist, in a city I’ve never lived in. An address that was not on my license or any paperwork I completed. The title itself even contained the wrong address. What frustrated me most wasn’t the mistake, it was the complete lack of accountability. Troy (sales), Andrew (sales manager), and the title clerk never once apologized or acknowledged that this was the dealership’s error. Instead, I was essentially told, “You have it now, go register it.” The passiveness I was met with was astounding. I was promised a call from management that never came. After multiple follow-ups, I still couldn’t get a manager to speak with me. Unacceptable for a $65k purchase. Mistakes happen. Refusing to take ownership of them is what earns this review. More

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Out of all the dealerships we’ve visited, this was by far the most disappointing experience. From start to finish, the interaction lacked professionalism, respect, and basic courtesy. The salesman greeted the most disappointing experience. From start to finish, the interaction lacked professionalism, respect, and basic courtesy. The salesman greeted us late and brought out the wrong vehicle, despite us clearly discussing the correct model beforehand. Once we sat down to review numbers, I mentioned that other dealerships had offered $1,500–$2,000 off MSRP. Rather than addressing that, he asked me to “give him a number.” I replied that I’d like 10% off MSRP — a reasonable starting point for negotiation. His response was to toss me a calculator and tell me to figure it out myself because he was “bad at math.” He then asked me to “fake sign” a paper as a show of commitment — a pointless gesture — before returning with no counteroffer or clear response. When I asked for clarification, he threw out random figures like $500, $600, or $1,200 without explanation, then admitted he didn’t know where those numbers came from. At no point did anyone attempt to respectfully engage in a legitimate negotiation or provide a clear out-the-door price. Our input was ignored repeatedly, and the conversation felt dismissive and unprofessional. When our salesperson took our offer to the sales manager, the manager loudly said, “Man up and sign the paper,” clearly intending for us to overhear it. That kind of behavior is entirely unacceptable in a professional setting. As we decided to leave rather than continue dealing with the games and disrespect, the manager capped things off by calling us “a bunch of xxxx washers.” Every other dealership we visited treated us with honesty and respect — qualities this dealership clearly lacks. More

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They have a take it or leave it approach to new cars. Won’t work with you to at least help with the taxes. Also they put a scratch on it after washing it. And the Sales Manager had a no care attitude on Won’t work with you to at least help with the taxes. Also they put a scratch on it after washing it. And the Sales Manager had a no care attitude on fixing it. More

by barium606 Verified Customer Verified Customer

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Luke was very helpful and made whole experience. a pleasure. They bought me a front grill that was.damaged no question aske.when and if I buy another car they will be.my first stop.thank you for a a pleasure. They bought me a front grill that was.damaged no question aske.when and if I buy another car they will be.my first stop.thank you for a great experience. More

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Excellent job well done the people there showed great respect and they were very helpful respect and they were very helpful More

by janeen2541 Verified Customer Verified Customer

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Both Larry & Ward were great to work with. I have been working with them for years & always very helpful. Thanks to you both. I have been working with them for years & always very helpful. Thanks to you both. More

by juliepalanci Verified Customer Verified Customer

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Great people from the salesmen to the front desk to the financing if the vehicle is half as good as them I hit a Home Run financing if the vehicle is half as good as them I hit a Home Run More

by jaesongld Verified Customer Verified Customer

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A very good , friendly, courteous representative. Great service minimum wait time.yes I would recommend them to a friend or relative. Great service minimum wait time.yes I would recommend them to a friend or relative. More

by CARLBROWN.SALES Verified Customer Verified Customer

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Great staff, very professional. The buying experience was the best ever. I will recommend Joseph Toyota to all my friends & family. The buying experience was the best ever. I will recommend Joseph Toyota to all my friends & family. More

by sam.huffman Verified Customer Verified Customer

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Prompt customer service oriented, excelent service Trusted evaluations Toyota replacement parts are always used. Wait times are never long . service Trusted evaluations Toyota replacement parts are always used. Wait times are never long . More

by HUSKADMS Verified Customer Verified Customer

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