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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,522 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

February 04, 2023

Your service was great. You got me in early changed my oil and you washed my truck. Thanks More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Feb 06, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, John, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

February 03, 2023

Always professional honest, courteous. Concerned about you and your car's safety! Described in detail my car needs. More

by CFQUINN80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle May and all the mechanics he managed.
Feb 03, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for trusting us to assist you. We are glad that the team was professional, courteous, and nice to work with. See you again next time here at Joseph Toyota of Cincinnati!

February 02, 2023

I purchased my car here ten years ago and it still runs great. I attribute that to the service department that has kept the vehicle running smoothly for ten years. Thanks so much! More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Feb 02, 2023 -

Joseph Toyota of Cincinnati responded

MJ, we are thrilled to have the opportunity to keep your vehicle running smoothly for years to come. Thank you for trusting the Joseph Toyota of Cincinnati team and leaving us a five-star review. Until next time!

February 01, 2023

Quick service, friendly employees, and a nice waiting room, I also appreciated how many reminders about my appointment I received. More

by SAMJAYNE827
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Joseph Toyota of Cincinnati responded

This is the kind of feedback we hope to hear from our customers! Thanks for sharing your glowing praise for Joseph Toyota of Cincinnati and our team. Safe travels, and we'll see you next time!

February 01, 2023

I drop the car off and everything was done in a timely manner. Thank you. More

by KSTOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

January 31, 2023

Dominique was very helpful in locating a car that met our needs. We traveled from out of state to pick up the car and it was handled very efficiently More

by Steve
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dominique
Jan 31, 2023 -

Steve responded

See response above

Feb 01, 2023 -

Joseph Toyota of Cincinnati responded

Congratulations on your new car, Steve! Thank you so much for supporting Joseph Toyota of Cincinnati and please let Dominique know if you need anything at all!

January 31, 2023

Excellent dealership with comprehensive professional courtesy. The time that each employee takes to create complete customer satisfaction is amazing. Bob, Kyle, Tony are amazing. More

by smith1973ags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Schroeder
Jan 31, 2023 -

Joseph Toyota of Cincinnati responded

Wow, we couldn't ask for a better review! We're thrilled Bob, Kyle, and Tony have delivered attentive professionalism that's earned Joseph Toyota of Cincinnati your confidence. Thank you for all your support!

January 31, 2023

Good dealership been dealing with them for many many years don’t have fifteen words More

by bev10
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for this feedback! We are glad to have your trust in our business.

January 28, 2023

Mike Stipple(? ) was excellent. The most personable rep we ever dealt with at Joseph toyota. More

by OBEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Jan 29, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear Mike and our team service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 26, 2023

I had a decent experience when I bought my vehicle but I was lied to by their Finance Manager and I am now out $1,500. He said I would get a refund if I didn't use the extended warranty I purchased but appa More

by tlomison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steven Schenk
Jan 27, 2023 -

Joseph Toyota of Cincinnati responded

Mr. Lomison, we thank you for your feedback, which is concerning, and we understand the reason for your frustration. However, we do not run our business to mislead customers and we regret that you have been left with this impression. Unfortunately, as you know, years have passed since your vehicle purchase. The staff with whom you worked is no longer here and hasn’t been for quite some time. Given that neither you nor we have any paperwork supporting the warranty transaction, we can only state how sorry we are to be unable to provide a different solution. If you wish, please feel free to reach out to me. Sandra Pomeraning – Customer Relations Manager - (513) 385-1800, ext. 8311

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