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Joseph Toyota of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.5
1,522 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

December 16, 2022

They took me on last minute for a nail in my tire. Super grateful they patched it so i could make it to my families Christmas! More

by nateandvanessa411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 16, 2022 -

Joseph Toyota of Cincinnati responded

We are pleased to help you! Thanks for the review and your business here at Joseph Toyota of Cincinnati! Happy holidays!

December 16, 2022

Excellent service! I live very close to another Toyota dealership, however for 10+years I've chosen to drive the extra 20 miles for routine service on several of our ca More

by MATT.P0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Joseph Toyota of Cincinnati team over the years. Drive safely, and we are looking forward to seeing you back!

December 15, 2022

Kyle in the service area provides personalized service depending on the miles on my car. He listens to my questions. More

by patf927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle in Service
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Dec 15, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review and kind words about Kyle and our team here at Joseph Toyota of Cincinnati! We appreciate it!

December 15, 2022

Everyone was helpful and friendly. A big THANK YOU to Jason who found a card I meant to mail on the service room floor and mailed it for me! More

by vlippen
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review and kind words about Jason and our team here at Joseph Toyota of Cincinnati! We appreciate it!

December 15, 2022

I was helped immediately and didn't feel pressured by anyone. My salesman, Steve, was incredibly accommodating and knowledgeable. I appreciated his professionalism so much that I didn't consider going to More

by Tom7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Gaddis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for this great review of Joseph Toyota of Cincinnati, Tom! Steve will appreciate this kind feedback. We are grateful for your trust and business. Happy holidays!

December 15, 2022

My service advisor was unfriendly and not welcoming at all. I will be visiting another dealership for my car service More

by CincinnatiRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
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Dec 15, 2022 -

Joseph Toyota of Cincinnati responded

I empathize with the underlying sentiment expressed in this feedback and am very sorry we were not more hospitable when you arrived. Unfortunately, your first experience with our Service Department took place while we are transitioning to a new operating system that still needs refinement. On behalf of the entire Service team, I thank you for your patience and hope you will come and see us again. We value you as a customer. Please feel free to call me, if you wish. Thank you, Sandra Pomeraning, CRM, Joseph Toyota of Cincinnati - (513) 385-1800 ext. 8311

December 13, 2022

Normally I give great reviews; however, due to the poor professional service with the Service Dept, I cannot at this time. More

by JANELLCINCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Nash
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Dec 14, 2022 -

Joseph Toyota of Cincinnati responded

I'd like to apologize that we didn't leave a better impression during your latest visit. We strive to deliver 5-star professional service, and I'm disappointed to see we've fallen short of our high standards. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please give me a call at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311.

December 12, 2022

Its the best place for me if you want genuine Toyota service, quickly and efficiently. More

by dniehaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 12, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We appreciate the kind feedback and hope to see you again at Joseph Toyota of Cincinnati. Safe travels!

December 11, 2022

Clean, kind, efficient, nice, effective, car washed, will pass along positives, ditto, ditto ditto ditto More

by JOSEPHWEITZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2022 -

Joseph Toyota of Cincinnati responded

Joseph, thank you for the great review! We are so glad to hear that you had a successful experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

December 10, 2022

Fast timely service (body shop), did exactly as I requested. Very good to work with. Nancy was very helpful with the estimate and scheduling work, and follow-up. More

by mtsmith1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
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Dec 12, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Nancy. Drive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

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