Joseph Toyota of Cincinnati

My visit to Toyota was very good. Everyone treated me with respect. Each and every person I dealt with was highly professional and went above and beyond to provide me with everything Everyone treated me with respect. Each and every person I dealt with was highly professional and went above and beyond to provide me with everything I needed. Also I got help with installing the Toyota app on my phone and a hands on demonstration on how the car worked. More

I took my Toyota vehicle to Joseph as it was close to my home. No one at any Toyota dealership knows what is needed at the specific mileage even though Toyota has a punch list for it. This dealership is no home. No one at any Toyota dealership knows what is needed at the specific mileage even though Toyota has a punch list for it. This dealership is no different. Hours after the drop off, a service writer contacted me about a "Safety Issue". My tires were bald he said. They were measuring 1/32" (.031")depth he said. I had just driven to Cinti. from Cleveland in heavy rain and experienced no hydroplaning issues. He didn't care, he wanted to sell me OEM replacement tires for $300ea. A quick internet search shows I can get these all day long at any tire shop in the vacinity for ~$260ea. Tires are OEM original 80kmi warranty Firestone's. He offered no prorating for 40kmi of use. I had them finish as is. I got home used my own caliper and measured worst case depth of .160-.200 or about 5-6 x times better than he told me. People were friendly until questioned about obvious contradictions. Laura, the phone person, was fine to talk to but feigned ignorance when questioned about obvious contradictions from the service writers. I talked to no techs and the service writer was unavailable when I picked up the vehicle. More

Easiest car buying experience ever! In and out in 30 min and got the vehicle delivered to my office. In and out in 30 min and got the vehicle delivered to my office. More

Service representative gave me all information they were doing to my car. Answered all my questions and was pleasant to talk to. doing to my car. Answered all my questions and was pleasant to talk to. More

Everything works as it should. Very efficient. No problems. Will come back for future service. Very efficient. No problems. Will come back for future service. More

Kyle in the service department was on top of my request. He quickly identified the issue, communicating the problem and solution to me. He quickly identified the issue, communicating the problem and solution to me. More

Excellent service with professionalism and promptitude . Thank you so much I will see you again. Thank you so much I will see you again. More

The service is always good with low wait time. Kyle May always answers my questions and alerts me on packages available such as the 4-time service package. I really appreciate his attentiveness, Kyle May always answers my questions and alerts me on packages available such as the 4-time service package. I really appreciate his attentiveness, knowledge and informative communication. More

Found a great deal on a truck, salesman, manager, and finance were all great to work with! finance were all great to work with! More

Joe was a pleasure to work with as was the young man who helped us with the blue tooth pairing !! helped us with the blue tooth pairing !! More