Back

Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

Sort by
April 01, 2021

Employee are courteous and friendly. They provide a fair price for the work completed. I will return to this location for further service. I have been going to this location for service for my Corolla for More

by ELISHEVA.WASHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
Apr 02, 2021 -

Joseph Toyota of Cincinnati responded

Elisheva, we can't thank you enough for being a loyal Joseph Toyota customer. Your feedback and recommendation are especially important to your service adviser and team. We strive to provide you with great customer service and vehicle care. We're looking forward to your next visit!

April 01, 2021

Everyone was very professional and did an amazing job. Service department checked my vehicle for any parts that are in need of repairs and pointed them out to me. More

by MURRAYGORDONFAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Apr 02, 2021 -

Joseph Toyota of Cincinnati responded

Kyle, Laura, and your entire Service team at Joseph Toyota of Cincinnati express their gratitude for this fantastic review. We're glad we could provide you with service that met your expectations and look forward to seeing you again. Have a great day!

April 01, 2021

I was greeted warmly at check-in and handled professionally throughout my service visit. There was plenty of lounge space for the waiting customers to be comfortable. More

by PDBERLAGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing details of your recent visit with us. We're glad we could provide a thoroughly pleasant experience for you and look forward to seeing again. Your comments and recommendation mean a great deal!

March 31, 2021

Everything was fast and efficient... Everyone was Everything was fast and efficient... Everyone was friendly and explained all that was going to be done with our car. Very happy with the service a More

by MSTS84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stackhouse
Mar 31, 2021 -

Joseph Toyota of Cincinnati responded

We sincerely appreciate your wonderful feedback and great recommendation! We can't thank you enough for being a loyal Joseph Toyota customer and for letting us know that what we do brightened your day. We look forward to your next visit!

March 30, 2021

Joseph Toyota of Cincinnati is a very honest service provider. The work on my car has been done properly every time. The interior of the car is returned in perfect condition. More

by lyons_karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Joseph Toyota of Cincinnati responded

Karen, thank you for being a loyal Joseph Toyota customer. We appreciate the time you took to describe your experiences with us and to recommend us for vehicle service. We're always glad to see you.

March 29, 2021

The job was done right with friendly service. It was The job was done right with friendly service. It was done in a timely manner. Waiting area was comfortable with snacks and drinks. I will be back. More

by SANDIDREWES33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your feedback and recommendation, and are delighted you had a great experience. Your comments are important to us! We're looking forward to welcoming you back.

March 29, 2021

Did a thorough job on determining the issue with my vehicle and making sure everything was taken care of. The service manager went out of his way to help me with transportation to and from the dealersh More

by CHRIS.MILLER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Joseph Toyota of Cincinnati responded

We strive to provide great customer service, Chris. Getting your vehicle's issue diagnosed and repaired to your satisfaction is our goal. Thank you for contacting Joseph Toyota for your automotive service and for recommending us. We appreciate your time!

March 29, 2021

My service was preformed in less time than estimated. Everyone was courteous and respectful. The waiting area was clean. The seating was spaced far enough apart. More

by SPOULIN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anderson was excellent.
Mar 29, 2021 -

Joseph Toyota of Cincinnati responded

It's great knowing your experience at Joseph Toyota was a pleasant one. Thank you for taking time to comment on the excellent customer service you received from Anderson. He and your entire service team extend their thanks for your recommendation. We hope you'll come back and see us again!

March 28, 2021

I came in to have my tire patched on Saturday. I drove it home and found out it was flat the next morning. The service department followed up an issued me a refund. They really are accountable and appreci More

by CAZEKOFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Joseph Toyota of Cincinnati responded

While we wish the repair we provided to your vehicle's tire would have had the result you and we expected, we are happy to issue a refund to you for the inconvenience it caused. Thank you for updating your review and recommending Joseph Toyota. We do hope you will come and see us again.

March 28, 2021

Replacement part was put on incorrectly and part itself is cracked. I called report problem so another wait and another (3rd) visit for new part. More

by BCATS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle May
Apr 12, 2021 -

Joseph Toyota of Cincinnati responded

We're sorry that you didn't have a completely satisfying visit. Thank you for speaking with us about your concerns. We have sent you a pair of gift cards and offered one of two other options to compensate for multiple trips you made to our location. We're looking forward to your reply. Again, we extend our apologies for any inconvenience you experienced.

...
103
...