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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,175 Reviews
Call Service Center (513) 385-1800

1,175 Reviews of Joseph Toyota of Cincinnati - Service Center

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July 03, 2021

My visit went very well, EXCEPT: if you can do anything to boost your WiFi service, please do! As you know, almost all of your customers are on WiFi devices while in your lounges, and the result is spotty More

by ROGER.COLLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Roger, for taking the time to share your thoughts on working with our team and our customer-provided WiFi. We will share your comments with our staff and look forward to seeing you again.

July 02, 2021

I am very happy with the service I received. I was extremely happy with the amount of time it took them to complete the service. More

by KMROBSON12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember employees name but he were great
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Jul 02, 2021 -

Joseph Toyota of Cincinnati responded

When you're happy, we're happy, too! Thank you for letting us know you received efficient and complete customer service from your entire Team. We appreciate your recommendation of Joseph Toyota. Come back and see us again!

July 02, 2021

Friendly, courteous staff. Work is explained and we are kept informed of progress on vehicle. More

by RANADLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for calling attention to some highlights of your recent service visit. At Joseph Toyota, we strive for customer-first service and are delighted to know that your experience matched your expectations. We appreciate your business and look forward to seeing you again. Thank you for sharing this five-star review!

July 01, 2021

Kyle was very helpful and clear on what the issue with my car was More

by SBKOTZIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jul 01, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate knowing that Kyle and your entire Service Team earned your five-star ratings by providing you with great customer service. Offering you the best possible customer and automotive service is always our top priority. Thank you for choosing and recommending Joseph Toyota. We look forward to your next visit!

June 30, 2021

They did finish car in timely matter, but way over priced More

by 5536JANEASIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anderson
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Jul 08, 2021 -

Joseph Toyota of Cincinnati responded

We reached out to you in a voicemail and privately through a response in Dealer Rater, and we invite you again to contact us, Janeasia. When your vehicle was towed in to the dealership at the end of June, the repair work required some five hours to complete, including cleaning up the leaked oil. Because the repairs were costly, we applied discounts to the service and parts where we could. We appreciate your business and look forward to seeing you again. Thank you! Joseph Toyota of Cincinnati

June 30, 2021

Advisor Kyle always exceeds expectations. However, Advisor Kyle always exceeds expectations. However, service has become unsatisfactory. I wish I wasn’t tied to long-term warranty with Joseph Toyota. More

by pjpowers2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek-Sales. 7 1/2 Stars
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Jul 05, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, PJ, for coming back to our Service Department and working with Kyle to get the tire issue resolved. We apologize for any inconvenience and upset to your schedule that this second trip may have caused. We trust that the latest repair met your expectations; however, if any concerns remain, please let us know. We want you to be completely satisfied. Thank you choosing Joseph Toyota!

June 30, 2021

Friendly and professional, well run and clean. We have bought our last two cars from this dealership and will likely buy our next car here as well. More

by CP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your sales and service business, CP. Thank you for sharing these meaningful comments. We look forward to seeing you again!

June 30, 2021

Great fast friendly service, as good as it always is! More

by PAMLIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2021 -

Joseph Toyota of Cincinnati responded

Your timely feedback and service recommendation are deeply appreciated! We will always do our best to provide you with great service. Thank you for choosing Joseph Toyota for your vehicle's automotive needs. Until next time, have a wonderful 4th of July!

June 29, 2021

Best dealership. All our cars are bought here. Thank you all More

by BOEHMEG314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Anderson
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Jun 29, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for continuing to choose Joseph Toyota for your automotive needs! We value you as a customer and strive to provide you with the best possible sales and service experiences. We appreciate knowing that Larry and Anderson have served you well. Here's to more years of a great connection!

June 29, 2021

Great Service and Friendly Sales People - Very Knowledgeable about the Toyota product More

by Hoffy21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael McKay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Schroeder, Steve Stackhouse, Jeff Jaeger
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Jun 29, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati, your feedback and rating mean a lot to us. We're glad Alan, Joe and our team were able to help, and we hope to see you again!

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