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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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May 20, 2021

I was able to come in, have them change my oil, and be on my way in under an hour. They even followed my special requests. Great job! More

by JMH11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for choosing Joseph Toyota Service for your vehicle's maintenance. Providing customers with great service makes them and us happy! That's why we're delighted we can include you among our satisfied customers. We appreciate your business and look forward to your next visit!

May 20, 2021

Good experience , fast on time service . , and a plus Good experience , fast on time service . , and a plus was the free car wash. Everything was good no complaints. But can i ask why do you need 25 w More

by john.schoborg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks, John, for offering us your valuable feedback on your recent experience with us. Your Service Team at Joseph Toyota extends their gratitude to you for recommending them. We're looking forward to your next visit. Meanwhile, we'll see what we can do about the word count. Thanks for bringing it to our attention!

May 20, 2021

They were helpful and courteous and honest I went to the auto mall and they wanted to charge me 50.00 to look at high beams which were set to auto. More

by YUVONNEBANKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure, Tom Platt
May 20, 2021 -

Joseph Toyota of Cincinnati responded

We're glad you brought your vehicle concern to us, Yuvonne, and that your Service Team provided you with excellent customer service. Please accept their thanks for this great feedback and recommendation. We'll be here when your vehicle needs assistance in the future. Take care!

May 18, 2021

Service Associate, Anderson and staff is very easy to work with. I will recommend your dealership for car servicing and purchasing. Check out was a breeze! More

by HYMANE10ANZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anderson
May 18, 2021 -

Joseph Toyota of Cincinnati responded

Anderson and your entire Joseph Toyota Service Team appreciate your candid comments and timely recommendations. Thank you for sharing your reaction to our checkout procedure. Your feedback and business are particularly important to us!

May 17, 2021

Service was great. Service was completed in a reasonable time frame. Very easy to schedule and check-in and check-out was a breeze, as usual. More

by NHOLT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Joseph Toyota of Cincinnati responded

Providing you with great service is always our goal at Joseph Toyota. Thank you so much for letting us know we met your expectations for scheduling and completing your recent service appointment. We appreciate your feedback and recommendation. Come see us again!

May 16, 2021

The service was friendly, courteous and helpful, as usual. From check in to service techs a to check out, all personal were professional and make the customer want to return. More

by JUDY.BOHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Judy, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 15, 2021

I was having major problems with my Sequoia and I thought it was a total lost and couldn’t be fixed . But due to the most recent repairs to my 2004 ,even though it was costly, I will be able to drive it for More

by PEUBANKS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 14, 2021

I scheduled and went for a fuel pump recall on my Tacoma, once there was told they didn’t have the part to do it. Ridiculous service. Now I have to take the time, gas and mileage to get it done some other ti More

by BRETTHUNGERFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Joseph Toyota of Cincinnati responded

Brett, we apologize for the inconvenience you experienced at your service appointment on May 13th because the replacement fuel pump for your Tacoma was not readily available. Ordinarily, the part is ordered at the time the appointment is made. For some reason, the part did not get ordered at that time; however, the replacement fuel pump has now arrived and can be installed on any weekday that fits into your schedule. To compensate you for this inconvenience, we provided you with a special discount on the 30K mile required service you had performed on your Tacoma yesterday. We look forward to seeing you again.

May 18, 2021 -

BRETTHUNGERFORD responded

Discount? Why lie, I already paid that. And the part shows up the next day magically. You guys can do better than this response.

May 18, 2021 -

Joseph Toyota of Cincinnati responded

Brett, everything we stated previously is documented. We offered the courtesy miscellaneous discount that appears on your invoice as an apology and compensation for your inconvenience and gas expense. The replacement fuel pump is here and can be installed on any weekday. Please call us to schedule an appointment. Thank you.

May 14, 2021

I am always treated with the utmost respect and professional behavior. This visit was no exception. The wait was shorter than expected and the sales staff, especially Joe Schoeder, were excepti More

by LDAY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for being a loyal customer! We value your comments and appreciate the time you took to share them. Your entire Service Team and Joe Schroeder extend their gratitude to you for acknowledging their customer service publicly. Thanks again for choosing Joseph Toyota for your automotive needs.

May 13, 2021

The service I received was great service! I didn't have an appointment, but they worked me in and finished my service in less than 2 hours. More

by SPRADLEYD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
May 13, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the wonderful news! Kyle and all the members of your Service Team appreciate the time you took to provide this valuable feedback. We all appreciate your recommendation and look forward to serving you again. We'll be here when your vehicle needs maintenance or repair.

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