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Joyce Honda

Denville, NJ

Overview
Employees
Reviews
Vehicles
4.7
3,953 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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3166 NJ-10

Denville, NJ

07834

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Showing 3,953 reviews

December 07, 2023

Ripped me off on my used car purchase. Made me pay to return it and blamed me for not doing “my own research” More

by DAVE.DIGRAZIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Larry Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Meneses
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Joyce Honda responded

Hi Dave, Very sorry you were not happy with your transactions. To be fair to the readers, let's describe what happened. You originally visited to purchase a Honda Certified Preowned CIvic SI to which we worked with you on price and trade value. 2 weeks after purchasing your Honda Certified Preowned Civic SI you inquired about purchasing a new Civic SI and asked why we did not present that to you on your first visit. Our response was that we showed you the specific vehicle you came to see. There was no reason to show you a different vehicle. As there is no return policy on the purchase of a vehicle, we compromised the sale price of the New Honda Civic SI and paid full value for the trade in order to help you purchase the new Honda Civic SI. You accepted the terms and completed the transaction. It is never our policy to rip off a customer. Everything was clearly presented in order for you to make an informed decision. And under no pressure you decided to complete the purchase. Moving forward we hope you enjoy driving your new SI and we wish you many thousands of safe miles.

Helpful
December 07, 2023

Making a decision about a new vehicle is never easy, but I've had nothing but positive experiences at Joyce Honda. With my most recent lease, Catherine provided exceptional service every step of the way. Sh More

by SAMANTHA.L.DODSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catherine Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
December 06, 2023

Too expensive for an oil change…. .and I always get coupons after the oil change. Also bought multi-oil change package on Groupon and wouldn’t let me use it on non Honda vehicles. I More

by RAYMONDSEIDEL24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Lavelle
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2023 -

Joyce Honda responded

Hello Mr. Seidel, Thank you for your loyalty and business with your vehicles. Unfortunately, outside forces have driven the cost of maintenance up on all parts etc. We request any promotions be presented during write up to ensure all discounts are applied before final close of each repair order. We are happy to work with you and save where we can on any service needs on all vehicles. Groupon has been exclusive to Honda/Acura vehicles only (disclaimer also present on Groupon voucher) as it has been designed around the cost of parts and labor for those makes/models. Any off-brand vehicle costs us more to handle and though we are happy to service those vehicles the cost unfortunately is higher. We have also messaged you directly to assist you. If there is anything we can do to help going forward feel free to reach out to the Service Team at Joyce Honda! Best Regards, Service Management

Helpful
December 05, 2023

It was a straightforward service and completed in a professional manner. No problems, Subuhi was great. More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Joyce Honda responded

We appreciate the feedback and are always working to improve the service experience. Thank you for the opportunity to assist you in your automotive needs!

Helpful
December 05, 2023

Service dept used to be much more organized. Now if feels disjointed and not as organized. My wife waited a half hou just for someone to realize nobody connected with her yet to summarize the vi More

by JONATHAN.G.BRAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not 00% sure who helped her on the last visit.
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Helpful
December 05, 2023

Didn’t wait long! She gave me all the details and explained what my car needed. Place look clean. More

by LUBOOP55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Joyce Honda responded

We are grateful to know that your experience here at Joyce Honda was Five Stars. Thank you for your business and the positive feedback!

Helpful
December 05, 2023

The Service was Excellence and the service advisor provided all details needed .I had good experience with Joyce Honda.. More

by ALOK KUMAR.SAMAL
Recommend Dealer
Yes
Employees Worked With
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Joyce Honda responded

Grateful for the kind words and the opportunity to assist you with your automotive needs! Thank you for your business!

Helpful
December 02, 2023

Our salesperson Joe S at Joyce Honda in Denville New Jersey was very helpful every step of the way. Enjoying learning about our new Pilot trailsports features so far. More

by ROBYNBBA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe San Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
December 01, 2023

Well i like Joyce Honda as my dealer, my service place for my car but they way she answered i didnt like her answers More

by NSHAH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
November 29, 2023

Very professional When out of their way to close the deal Knowledge about business was impressive More

by CALINBRA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efren Madrigal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johana Horta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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