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Joyce Honda - Service Center

Denville, NJ

4.6
2,684 Reviews

2,684 Reviews of Joyce Honda - Service Center

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September 29, 2025

My car repair took forever. Every time I called to get some information, the person responsible for the repair was almost never available or would say that he will call back, bu More

by AICHASAMBO
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
John Lavelle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Joyce Honda responded

We’re very sorry for the delays and poor communication you experienced. We understand how frustrating it was to still have concerns after your vehicle was returned. Since this was a stolen recovery handled through insurance and our body shop, the process was more complex and took longer than expected—but that does not excuse the lack of updates. I’d like to personally review your repair and ensure the audio issue is resolved. Please contact me directly. Erik Matos, Service Manager (973) 361-1396 | erik_matos@joycehonda.com

September 25, 2025

Fast and easy, I got my oil changed and it was really fast and people there really helps More

by NICOLESCOBARG29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 25, 2025

Always a great place to go for my ancient (19 year old) Honda. Explained the problem and solved it. Found a few other important repairs and took care of them for a reasonable price. More

by NOSTRANDP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Sep 29, 2025 -

Joyce Honda responded

Joyce Honda responded publicly on 9/25/25 6:56 PM Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 24, 2025

Kelly provided Excellent Support and ensure the customer questions are answered. Highly recommended and Kelly is an asset to Joyce Honda More

by Subramanian Krishnan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 24, 2025

EVERYONE WAS CORDIAL AND HELPFUL. ..THE SYSTEM MADE IT EASY TO GET MY CAR READY TO GO IN A SHORT TIME...THANKS SO MUCH ROLAND AND THOSE WHO GOT THE PAPERS DONE ASAP More

by DCGOLFINSTRUCTOR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Meneses
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2025

Communication could be better. There was a miscommunication about the cost of service and ended up paying $400 more than expected. Texting is one way. I reply to a text message b More

by PRINCESSTRIXIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I couldn’t even tell you who I worked with. I was not happy that my questions sent via text went unanswered.
Sep 24, 2025 -

Joyce Honda responded

“Thank you for bringing this to our attention. We sincerely apologize for the miscommunication regarding the cost of your service and for the lack of responsiveness to your texts. We understand how frustrating it must have been to experience both unexpected costs and poor communication. This is not the level of service we strive to provide. We’re addressing this internally to improve the way we communicate estimates and ensure our messaging system is more reliable and responsive. Please contact me directly so we can review your visit and make things right. Best Regards, Erik Matos Service Manager, Joyce Honda (973) 361-1396 | erik_matos@joycehonda.com

September 24, 2025

Always very satisfied; from sales personnel, office staff and service staff. Can’t forget the shuttle drivers, too! More

by BLAZOSONIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 23, 2025

Mike the service advisor was extremely helpful and understanding. I bought a civic based on his help with my old CRV experience. More

by taksol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romil Robleza
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2025

I was in the market to trade my Honda CRV. I visited several Honda Dealerships too often it can be an overwhelming experience but upon my Arrival at Joyce Honda I was Greeted by Joseph a More

by JANEPURCELL07
Recommend Dealer
Yes
Employees Worked With
Joe San Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2025

Great efficiently quick and updated me every time u til i was done. Beautiful personality More

by brivera5410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

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