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Joyce Koons Honda
Manassas, VA
3,044 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,044 Reviews of Joyce Koons Honda
August 26, 2012
Had our 2008 Honda Pilot in for service at 63,750 miles. Needed oil/filter and front brakes. Ralph Freeze handled the job well - I got a great price, work was done professionally, and the time to do the wo Needed oil/filter and front brakes. Ralph Freeze handled the job well - I got a great price, work was done professionally, and the time to do the work was short. Normally Bob Minor, who also does a great job, is my service advisor, but my schedule was crazy that week and didn't match his. I recommend Joyce Koons service and plan to use them for our future maintenance needs. Thank you. More
by 08 Honda Pilot
August 25, 2012
I requested the service through an appointment with Ralph. It was simply to change a broken rear light. I bought the light from your parts' shop on the phone, then took the appointment with Ralph. I ca Ralph. It was simply to change a broken rear light. I bought the light from your parts' shop on the phone, then took the appointment with Ralph. I came shortly before the appointment, and my car was taken promptly to the shop. It took only 30 minutes to finish the job, that is less than the time I estimated. The charge for installation was reasonable. And I was called promptly after the job was done to take the car. Thank you Ralph, and the people at the parts/service departments. More
by aly abuakeel
August 24, 2012
I HATE THIS PLACE! They insist that it's the first time that this event has happened, so why don't they try to fix it for the better, instead of making it worse? Sure, the faces of the staff are friendly, that this event has happened, so why don't they try to fix it for the better, instead of making it worse? Sure, the faces of the staff are friendly, but their service is horrible. I bought my first car with them in the beginning of July, 2012. Guess what? Right off the bat, not even before the car was out of the dealership, it had problems. Not minor problems, major ones, like the A/C for example. First, the A/C did not blow cold air, they explained it to me stating "it's because this car has been parked under the sun for a long time." What bull. So I take it back to them the next day, as it is STILL blowing hot air, and keep in mind that this is in the middle of July, so it's super hot outside. They tell me they can't find the problem, and they will temporarily give me a fix by putting more freons inside the car, and if the problem ensues, I come back. Sure, why not. Problem ensues, I come back. They still can't find the problem, replaced the tube, and ordered something, telling me to come back if the problem ensues. Ok, problem so far is gone. However, a new car shouldn't be having major issues (actually, not any issues!) on the first day (and before even leaving the dealership). Anyways, so far so good, I notice 2 weeks later that my splash guard (or whatever it's called) has a loose screw, and I cannot screw it up because every time I touch it a certain way, it loosens up again. I take it to them, simple problem solved. Oh, I forgot to mention so far that every time I enter the service center to get my car repaired, when I come out with the car again, there are SMUDGES, FOOTPRINTS, SCRATCHES everywhere. I didn't say anything because I could erase the most and the scratches were minor. However, I think around my third trip to the service center, my USB cord for my iPhone was smashed and covered with oil for some odd reason. They gave me a crappy 99 cent replacement one that didn't play music, only charges the phone. I let that go as well. NOW, coming back again to the dealership less than 2 months later, because I couldn't take the glitches in my IMID system anymore. I find out that it's actually a faulty IMID system, and again, they are ordering the system for me and I'm supposed to come back next Monday. However, this time, when I took the car out, and was in the middle of cleaning their footprints, I notice something. A GIANT SCRATCH plus another semi-giant scratch, with more scratches on the side, on my PAINT. What? This just makes me irritated, so I contact their online staff. They were pretty nice and understanding, and not soon after I receive a call from the dealer. They give me a bunch of crap saying they're just going to buff it or something, not really saying they're willing to fix it like new... I'm not sure why they're still in business. I honestly don't. Final Conclusion: THIS HONDA DEALERSHIP IS THE WORST DEALERSHIP IN THE HISTORY OF DEALERSHIPS!!! Honestly, a brand new car loaded with problems? You can find it only at this dealership! A service center that gives you more problems? You can find it only at this dealership! Go ahead, give it a try, you'll hate your brand new car in no time. I'll see if I need to rant more after going back tomorrow for the scratch "repair". Oh, one last thing, their manager couldn't give a crap about anything. I didn't even get to talk to the manager during this whole thing. Not once. More
by nihaosusan
Employees Worked With
Thomas, Service Center staff, managers
August 22, 2012
Mike is extremely professional and pleasant. I've worked with him several service visits for my Honda CRV. JK Honda has always provided great service. I won't go anywhere else for service of my vehicles. with him several service visits for my Honda CRV. JK Honda has always provided great service. I won't go anywhere else for service of my vehicles. More
by tcostas001
Employees Worked With
Mike Clancy
August 19, 2012
Provided service as requested and suggested alignment as well based on observed tire wear - had alignment and car has driven noticeably better - car wash was offered and accepted - thank you as well based on observed tire wear - had alignment and car has driven noticeably better - car wash was offered and accepted - thank you More
by dennyi
Employees Worked With
do not remember
August 18, 2012
All the employees we worked with were very professional and made the buying experience wonderful. We were very pleased with the time spent demonstrating the features and benefits of the Honda. Thanks. and made the buying experience wonderful. We were very pleased with the time spent demonstrating the features and benefits of the Honda. Thanks. More
by chinkl
Employees Worked With
Peter Stohlman
August 17, 2012
My wife and I made a purchase of a 2012 Honda Civic on 2 Aug 2012 at Joyce Koons Honda 10640 Automotive Dr Manassas, VA 20109. Our sales representative Chad was very nice and professional. The very first t Aug 2012 at Joyce Koons Honda 10640 Automotive Dr Manassas, VA 20109. Our sales representative Chad was very nice and professional. The very first thing my wife stated before we even started talking to Chad about a purchase was that we DIDN'T want a run around with him running back and forth to the manager to check on a price! Right, that went well...after his third return from the sales manager and $200.00 off our offer we told Chad, "Thanks for your time, I'm sorry we couldn't do business with you" and walked out of the dealership to leave. As we were backing our vehicle out (Honda Pilot) Chad and a sales manager-I think (He didn't identify himself) stopped us in the parking lot to tell us that the sales manager felt sorry and agreed with the price. Felt Sorry, or did they realize that $200.00 wasn't enough to loose a $21,000.00 sale on? After a few words passed between the four of us...we walked in and signed the papers and drove the car out the same day! Other than that...we had a nice experience! Would I recommend a friend, maybe? I will just have to let them know about my experience! Regards, Mr. Honda Man More
by brucegathome
August 17, 2012
From moment the service writer met me until my serviced and freshly washed Pilot was delivered to me, I received friendly and expert treatment by Joe. I really appreciated the new (to me) car evaluation s and freshly washed Pilot was delivered to me, I received friendly and expert treatment by Joe. I really appreciated the new (to me) car evaluation sheet which makes it easy to know what my current service needs were and also what my future service needs will be. No pressure was put on me to get buy this or that service. Suggestions were made with options given. The decision to purchase each service was my own decision. Joe took time to explain the effects of delaying each service option until a later date or getting some work done then and the remainder at a later date. I could not have asked for better treatment at any place of business. More
by warren5762
August 16, 2012
Overall, my experience buying a new Honda sedan was excellent! Arkeem Dennis was very patient and helpful. I would definetly recommend this dealership to other buyers. excellent! Arkeem Dennis was very patient and helpful. I would definetly recommend this dealership to other buyers. More
by HondaLXP2012
