Joyce Koons Honda

Ralph does a great job of helping customers with getting their vehicles serviced. He treats the customer right and always is very considerate. Everyone I met during my visit was courteous and attentive. their vehicles serviced. He treats the customer right and always is very considerate. Everyone I met during my visit was courteous and attentive. More

All my service is done at this dealership...always. Oil change, service check up, tire rotation, you name it's done there. Left my car at 7:30 AM called Al at 1:15 since I had not heard from him and he to change, service check up, tire rotation, you name it's done there. Left my car at 7:30 AM called Al at 1:15 since I had not heard from him and he told me no one had touched my car yet and he would call me later. i arrive at 3:15 (never got a call from Al) and my car completed the oil change but still needed to be seen for whatever else I had going on. If i had "waited" my car more than likely would have been done in 2 hours yet it took from 7:30-4:30. The one good thing was that the Manager let me use a coupon that I had left at home as long as I called home to get the "code." Also, when i had a question about the service Kevin came out calmly and explained it to me in full detail. I left leaving the dealership with this thought, "Note to self...next time ask for Jeff or kevin." More

I have had this car just over a week and I love it. It has everything I need and it is a pleasure to drive! I'm hoping the service department's services are as good as the sales department! has everything I need and it is a pleasure to drive! I'm hoping the service department's services are as good as the sales department! More

I rate this dealership as great for many reasons than I can type. They helped me and my fiance get out of 3 vehicles that have been causing us nothing but troubles one of which we were upside down on about can type. They helped me and my fiance get out of 3 vehicles that have been causing us nothing but troubles one of which we were upside down on about 10k! We both got into brand new 2011 honda civics and are no longer upside down! I would recommend this dealership to anyone looking for a new or used car! Great service! and they are really willing to work with you! Thanks guys! More

I like coming for service even though I don't live or work close-by. The service techs are very thorough and take the time to inspect the car thoroughly. I always know that the vehicle will be safe and work close-by. The service techs are very thorough and take the time to inspect the car thoroughly. I always know that the vehicle will be safe and run well after I leave. I also find their prices competitive given the quality of their service. The service team always takes the time to discuss their recommendations and talk about options with you. More

Our experience at Joyce Koons Honda was outstanding as always. This is our fourth car purchase from them, and we will continue to buy from them. The staff is exceptionally helpful and knowledgeable. Th always. This is our fourth car purchase from them, and we will continue to buy from them. The staff is exceptionally helpful and knowledgeable. The entire purchase process was smooth, from the test drive to the financing. Joyce Koons Honda is an excellent dealership and we do recommend it to our friends in the market for a Honda (or GMC/Buick). More

I have used Koon's Honda Service Dept ever since I bought my CRV over six years ago. The service is always convenient, courteous, and I can always count on the quality of the work. This routine visit involvi my CRV over six years ago. The service is always convenient, courteous, and I can always count on the quality of the work. This routine visit involving my wife's FIT met all of the high standards I have come to expect from this dealership. More

We knew we wanted a new Honda Pilot and we knew the price point we wanted to hit. Koons Honda in Manassas made the whole deal easy from negotiating price via email and the brief 2 hours we spent closing the point we wanted to hit. Koons Honda in Manassas made the whole deal easy from negotiating price via email and the brief 2 hours we spent closing the transaction on Memorial Day Monday. Everyone was helpful, friendly and fabulous to do business with. Driving to Manassas from Ashburn was worth it :) More

The problem with my Civic Hybrid was dealt with efficiently and - even better - it was covered under the Auto for Life Extended Warranty that we purchased when we bought the car! What a relief! efficiently and - even better - it was covered under the Auto for Life Extended Warranty that we purchased when we bought the car! What a relief! Many Thanks, Paula Ann PS - While it may seem inconsequential to you, it would make a nice difference to me if they would correct my name. It is "Paula Ann" not Paula. I have mentioned this on several occasions. More

First time getting my car serviced and WOW, what an outstanding experience! It was unbelievable that I could make an appointment for Memorial Day Sunday. When I got there, I drove right in and was met outstanding experience! It was unbelievable that I could make an appointment for Memorial Day Sunday. When I got there, I drove right in and was met right away, the gentleman was incredibly courteous and professional, walked me to the waiting room, and my car was ready in about an hour. FANTASTIC experience. This is how customer service should be and I will be back! More