Joyce Koons Honda

Solid Service Manager Joyce Koons Honda was able to get in on a Saturday morning (I called Friday afternoon). The service manager I dealt with really polite. I'm a woman an Joyce Koons Honda was able to get in on a Saturday morning (I called Friday afternoon). The service manager I dealt with really polite. I'm a woman and half the time when I'm talking to a man at about a car, I end the conversation annoyed and vowing to not return with any busy for their company. I did NOT get that here though. My vehicles issue was explained to me and my options were laid out pretty clearly. When I decided to postpone getting any work done, I didn't feel any pressure or negative attitude. This was my first experience with Joyce Koons Service Department, but I do plan on returning based on it. It isn't the closest Honda dealer to me, but a positive impression goes a long way with my dollars. More

Service A I contacted my service manager about a service indicator and he was able to get me in right away. He knows it is really hard for me to get there thou I contacted my service manager about a service indicator and he was able to get me in right away. He knows it is really hard for me to get there though the week. Thank you so much, Kyle! More

Kyle was great to work with. Kyle was excellent. He kept me informed and made sure the problem with my car was solved. Recommend asking for Kyle when getting service at this Honda Kyle was excellent. He kept me informed and made sure the problem with my car was solved. Recommend asking for Kyle when getting service at this Honda dealership. More

Awful sales department People in the Honda dealership were friendly, knowledgeable and prompt. And the price they offered was very fair. But once you are transferred to th People in the Honda dealership were friendly, knowledgeable and prompt. And the price they offered was very fair. But once you are transferred to the sales department, a good experience became one I will never repeat. We had to wait 45 minutes just to see the sales trainee who had been assigned to us even though there were no other customers at all. Once we got in the office, the paperwork went incredibly slowly. And one of the big factors for the delay is the time spent there attempting to convince us that the new CRV we were buying was certainly going to have thousands of dollars in repairs that made it foolish not to buy an expensive extended warranty for which they provided no paperwork until the end after we'd refused to buy and even that paperwork was missing key details like how long it was good for. So we left with a brand new car and a very bad experience. I can't think of anywhere else where the last thing they do before selling you something that costs 30K+ is to spend an extended period of time insuring you that it was going to break and cost you lots of money. I've had much better experiences buying cars in other places. More

Very responsive and knowledgeable The sales manager was willing to work with me and also provided me a fantastic deal for my new Honda Civic. The salesman was very helpful and responde The sales manager was willing to work with me and also provided me a fantastic deal for my new Honda Civic. The salesman was very helpful and responded to all my needs. More

Excellent experience All in the dealership were outstanding with customer service. I would recommend this location to all. The people were very helpful. Dealership was cl All in the dealership were outstanding with customer service. I would recommend this location to all. The people were very helpful. Dealership was clean and comfortable. More

Awesome customer service Never had any issues with the Koons Honda Service Department. The personnel assigned to this department are very professional and customer friendly. Never had any issues with the Koons Honda Service Department. The personnel assigned to this department are very professional and customer friendly. Thank you for recognizing veterans by offering a military discount More

Happy with my new car! The sales staff here was absolute wonderful! Everyone was welcoming and Kebir was exceptionally wonderful to work with. He and the rest of the team an The sales staff here was absolute wonderful! Everyone was welcoming and Kebir was exceptionally wonderful to work with. He and the rest of the team answered all my questions and made sure I was taken care of with the best deal possible. I even got an extended warranty so I know to rely on the dealerships for any work I might need. More

Awesome Service. Customer delight is their focus! Awesome service and customer delight focused. Bought my Honda Accord Hybrid from the dealership and it's been a very happy story ever since. I'll glad Awesome service and customer delight focused. Bought my Honda Accord Hybrid from the dealership and it's been a very happy story ever since. I'll gladly recommend Joyce Koons Honda to anyone. More

Service advisor is amazing. Very knowledgeable and patient while answering questions. I am a hypochondriac when it comes to my vehicle and Tyson is always e advisor is amazing. Very knowledgeable and patient while answering questions. I am a hypochondriac when it comes to my vehicle and Tyson is always easy to talk to and extremely helpful. More