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Kayser Ford Lincoln
Madison, WI
811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 28, 2018
Great Service from Start to Finish! I was debating between three different 3-row SUV’s (Durango R/T, VW Atlas SEL R-Line, and the Ford Explorer Sport) as they all have their strengths... I was debating between three different 3-row SUV’s (Durango R/T, VW Atlas SEL R-Line, and the Ford Explorer Sport) as they all have their strengths... I went with the Explorer because Zach was informative, pleasant to be around, and extremely helpful during each step of the process! His knowledge of all the gadgets inside the Explorer was also helpful to both me and my wife. Victor in Finance was also great to work with as he was fast and very nice to chat with. Great first experience at Kayser with both Zach & Victor! More
by GotJamo
Employees Worked With
Vik Lazdovskis, Zach Meyer
Helpful December 28, 2018
Great experience! If you’re shopping for a vehicle, you should stop at Kayser Lincoln Ford in Madison and talk to Alfred Hall. We had the best experience shopping and b If you’re shopping for a vehicle, you should stop at Kayser Lincoln Ford in Madison and talk to Alfred Hall. We had the best experience shopping and buying with Alfred. He spent lots of time with us as we drove a couple of vehicles with never any pressure to buy. Alfred answered any question we had and provided much more! He helped us decide what vehicle would be best fitted to us. We highly recommend Alfred if you’re in the market for a new vehicle ! More
by Great car, pat
Employees Worked With
Alfred Hall Jr. , Ryan Kutty
December 27, 2018
Great service for my MKX I brought my new MKX in for a 5000k oil change and check up. From drop off to pick up the service was excellent. Very pleased with the personalized s I brought my new MKX in for a 5000k oil change and check up. From drop off to pick up the service was excellent. Very pleased with the personalized service from Shawn and all staff. More
by Pam Gunderson
Employees Worked With
Shawn Garza
December 26, 2018
New Tires Excellent service - very friendly and helpful. Needed new tires and they fit me in and took care of everything! Denny Marotz even went out of his wa Excellent service - very friendly and helpful. Needed new tires and they fit me in and took care of everything! Denny Marotz even went out of his way to find the best price possible. Thanks! More
by jpjm
Employees Worked With
Denny Marotz
December 21, 2018
Terrible service from both Quick Lane and Kayser management My new tires were unable to be rotated on my car as the mechanic (unsure of his name) used the wrong size wrench to remove the metric lug nuts. I took My new tires were unable to be rotated on my car as the mechanic (unsure of his name) used the wrong size wrench to remove the metric lug nuts. I took my car to another mechanic at a different garage to fix. I was told how this happened and went back to Kayser's management to complain and they were unhelpful. I reached out to management again and was ignored. At Quick Lane, it is on a first come service basis, but 2 people who came in after me were taken care of before my car. More
by Lasttime
Employees Worked With
Mike Belken
December 21, 2018
Warranty work Had my vehicle (not purchased at the dealership) in to fix transmission issues. Not only did they fix my transmission, they went above and beyond to f Had my vehicle (not purchased at the dealership) in to fix transmission issues. Not only did they fix my transmission, they went above and beyond to fix another issue I had with my vehicle and also fix a recall on my vehicle. This is the 2nd time I’ve had my vehicle in and each time they’ve exceeded expectations in quality and service. I’ve been treated so well here, I now plan to also purchase my next vehicle from this dealership as well. Thank you!! More
by JB1983
Employees Worked With
Chad Borst
December 20, 2018
Awesome service I am so happy with my new Ford Escape! Dennis was very responsive and helpful! We definitely recommend going to Kayser! Tony was great too! I am so happy with my new Ford Escape! Dennis was very responsive and helpful! We definitely recommend going to Kayser! Tony was great too! More
by Debv
Employees Worked With
Tony Scialabba, Dennis Balczewski
December 19, 2018
Excellent experience Left another dealership because of issues, Kayser has now serviced several of my vehicles and each time performed beyond expectations. Will continue t Left another dealership because of issues, Kayser has now serviced several of my vehicles and each time performed beyond expectations. Will continue to use Kayser as my service center. More
by Dulf
Employees Worked With
Jessica Seblom, Beatriz Smith, Shari Fendt
December 19, 2018
Professionalism My experience with the Kaiser Ford dealership has been wonderful! the staff has been outstanding with servicing my vehicle and addressing my questions My experience with the Kaiser Ford dealership has been wonderful! the staff has been outstanding with servicing my vehicle and addressing my questions and concerns! they are always friendly and smile when I come in for service or call from the phone! They have great customer service!! Tom More
by Satisfiedone 100
Employees Worked With
Rick Baxter
December 17, 2018
Just in for oil change but treated great. Shawn kept me updated and said for my convenience to take a loaner car and bring back when needed. Very nice service he made a point to find me a cou Shawn kept me updated and said for my convenience to take a loaner car and bring back when needed. Very nice service he made a point to find me a couple times as I waited. More
by Rs14
Employees Worked With
Shawn Garza
