Kayser Ford Lincoln

I needed a new Escape and had looked at several dealerships prior to deciding to go to Kayser. The main reasons were they had by far the best $$ and coupled with the way I was treated sealed the de dealerships prior to deciding to go to Kayser. The main reasons were they had by far the best $$ and coupled with the way I was treated sealed the deal. My purchase was a cash deal and was complicated by the fact it was a company car that had some unusual needs in regards to the title and the fact the car was to be licenced locally but titled out of state. Tom worked out the details and made the purchase of the car easy and uncomplicated (for me at least). Will go back again due to the experience I had. More

I am submitting this review as I feel I was treated with the basic "It's A Woman" mentality. The gentleman I was originally working with, Tim, was taken away due to a family issue which I totally understan the basic "It's A Woman" mentality. The gentleman I was originally working with, Tim, was taken away due to a family issue which I totally understand. I was then passed to a young man who did not know very much about leasing and that I felt was a trainee and just said what he was told to say and had to go and get answers for all the questions I had. He needs to learn which I undestand but he should have had a mentor with him. He told me there were only 4 or 5 color selections available which I have found out was not at all true. Then I worked with the Financial person to complete the transaction. I told him I wanted to set of electronic payment and he said no problem but unfortunately there was. He forgot to send in some of the papers they needed to set up my acct. I contacted him and was told he would get back to me by Thurs. or Friday with a status. Well, it is now Monday, Oct 8th and I have not neard anything fom him. I have now contacted the Finance Manager who is going to talk to him and get back to me.(I hope) I had heard many horror stories about dealing with Kayser but went with them anyway. I will definetaly think twice before dealing with Kayser again. More

Our Expedition blew a cylinder while towing our camper to Wisconsin. We had both(the Expedition and camper) towed to the Kayser Ford dealership. I called ahead to let them know we needed to be towed and coul Wisconsin. We had both(the Expedition and camper) towed to the Kayser Ford dealership. I called ahead to let them know we needed to be towed and could they help or recommend a towing service, and recieved very unhelpful service. Then I asked how late the service dept was open and would it be possible to have it looked at that night. (we were over an hour from home, it was over 100 degree temps with our 3 little kids) I was rudely told it would be less than a 50% chance of it happening. So, we arrived at the dealership, and were told they would look at it by 9pm. (It was 6:30 then) At 9:15 we asked if it had been looked at yet? We were told it was in the garage but it would be a little longer. At 9:45 we asked again. And told the same answer. So, we went to get something out of our camper (which was in the back lot) and saw that the Expedition hadn't even been moved. So, it's now after 10pm. I went in again and was told yes, someone had gone out with a flashlight, figured out what was wrong and the service tech that could fix it would be in on Monday, and it would cost $340. We said ok. Now, we were never offered a rental car, told where we could wait, we were never even offered a drink of water. Monday morning I call the service dept to ask what time we could pick up the Expedition. The tech said no one had even looked at it to diagnose what needs to be done. I explained we were there until 10:30 on Fri, was told the helocoil blew and it could be fixed for $340. He didn't have anything in the computer or paperwork stating this, only that someone was suppose to go and look at it. He calls me back a little while later and says they looked at it, and we can not do the helocoil fix. So, our options our to either put in a new engine, or buy a new truck. (A bit different information from Friday-would have been nice to know this then) So,after speaking with my husband, he calls the Kayser Ford dealership and talks to a Dealer explains the situation (basically 1/2 of our debt is sitting in their service dept and we need a new vehicle ASAP). Deno (the dealer) told him he was going home in about an hour and it would be too hard for him to start looking for a vehicle. WHAT?!?! They basically have us over a barrel and don't want to sell us a new truck?! Luckily, we found an AWESOME dealership in Delevan (Kunes Ford) that bent over backwards helping us. We even tried called Kayser again to get a different dealer on the phone (Russell) to give them the opportunity to sell us something and got the same result. There is NO WAY Kayser Ford is doing that well to give up selling us a BRAND NEW truck. We were given a loaner truck (from Kunes) to go get our camper. As we were about to pull into Kayser Ford, Deno calls and wonders where my husband is and why he hasn't come to look at any vehicles. I explain with the lack of service we had recieved we went elsewhere. He couldn't have cared less that he missed the sale. He said "oh well". Then Kunes Ford in Delevan sent someone up to Madison, to have our old Expedition towed to their dealership. Another man from Kayser Ford called my husband, told him our truck was being towed away. My husband said "yes, I told you guys someone would be picking it up". Then the service tech tells him that we need to settle the bill of $160. Are you kidding me? For what? Looking at the engine with a flashlight? Or being lied to about it already being in the garage? Or maybe it was for the lack of compasion as we were stranded over an hour from home in the heat with our threee little kids? I would NEVER recommend this dealership to ANYONE for their service or sales. HORRIBLE! And the sad thing was it wasn't just one person or one dept that made the experience bad, it was the WHOLE dealership! More

sold us a lemon. We took it back and they tried to make us sound like fools. 1 day after we took it back we had our friend call about the car and they didn't even tell them the problems we had with it. T us sound like fools. 1 day after we took it back we had our friend call about the car and they didn't even tell them the problems we had with it. This dealership and these people are very dishonest people. PLEASE AVOID!! PS. I have had bad service but have never had bad enough service where I wrote a review. AVOID AVOID AVOID! More

I purchased a used vehicle from Tim Freidag on 1/21/12. Overall the trade and sale of my vehicle went well. Tim was knowledgable/honest and I felt overall I got a good price on my trade as well as my new v Overall the trade and sale of my vehicle went well. Tim was knowledgable/honest and I felt overall I got a good price on my trade as well as my new vehicle. However the post-sale customer service I have recieved from Tim thus far is poor at best. In the two weeks since I took delivery of my vehicle I have made multiple attemps to contact Tim via e-mail/office phone and cell phone and all correspondence has been unanswered. Also, I spoke to Kayer Ford's General Manager who assured me Tim would answer my questions...no response! I am extremely disastisfied with the customer service I have recieved from Kayser Ford. Do yourself a favor and buy your next vehicle from Bergstrom in Appleton, I wish I had. More

I was reccomended to see Tim Freidag. My sister in law suggested my wife and I visit Tim and Kayser Ford. We purchased a vehicle from Tim, which was a great, refreshing and a surprising experience from a suggested my wife and I visit Tim and Kayser Ford. We purchased a vehicle from Tim, which was a great, refreshing and a surprising experience from a car dealership! We went to grab a bite to eat while our new truck was being washed. When my wife and I returned Adam went through the truck and showed us the truck options. My wife overheard from the "business managers" office that "they will have to wait, Jeff and I have our financing meeting" My wife and I were surprised at the comment. We both watched as these 2 men continued to speak in the office and my wife decided to reschedule a time to come back. Jeff was apologetic when we came back and made up for the other individual, which we later looked online at "meet the staff" Lee Decker was the individual that was arrogant and put his meeting first and not the customer. We would both recommend Tim Freidag, Adam Askey and Jeff H., Lee needs to go! More

We were very pleased with the excellent assistance with the purchase of a Ford Fusion Hybrid. Jay Hartley was patient, knowledgeable and totally professional in his walking us through the purchase process. the purchase of a Ford Fusion Hybrid. Jay Hartley was patient, knowledgeable and totally professional in his walking us through the purchase process. I would strongly recommend Kayser Ford to a friend for the purchase or service of an fine car. More

Found the car ad on Craigs List and had great communication with the internet rep. Came through town from KC. My family and dog was welcomed into the dealership and had a nice afternoon there. Al communication with the internet rep. Came through town from KC. My family and dog was welcomed into the dealership and had a nice afternoon there. All worked out and enjoyed the rest of our vacation in a new car. Easy transaction, friendly people to deal with and good popcorn! Thanks! More

My husband and I have been customers of Kayser for many years. Our XL-7 Suzuki was irrepairable and we needed to make a decision quickly. Frantz referred us to Tom who was extremely helpful in putting us i years. Our XL-7 Suzuki was irrepairable and we needed to make a decision quickly. Frantz referred us to Tom who was extremely helpful in putting us in a used Trail Blazer that was in excellent condition and within our budget. Tom was personable and listened to our needs. Thanks to Tom and Frantz we are now happy campers!! Mike and Carol Skotzke. More

Terry was professional and had a great personality as well. We felt comfortable asking questions and received timely answers. We did not feel pressured in any way. We were allowed to pick and choose the well. We felt comfortable asking questions and received timely answers. We did not feel pressured in any way. We were allowed to pick and choose the vehicle that would suit us best. Overall, probably the best new-to-us purchase we have made. Sue & Chris More