Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
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Brought in my 2022 Dodge Charger to this location on 4/9 for an oil change and tire rotation. I was dealing with David in the service department. My passenger front wheel had a scratch which I knew about. W for an oil change and tire rotation. I was dealing with David in the service department. My passenger front wheel had a scratch which I knew about. Why is that tire in the same location still this date but yet I was charged and thought you guys do honest work keep in mind I was there for 2 hours for this service which was a little longer then I wanted to be but neither here or there my issue now is I can’t trust this place they will tell you they did a service but DID NOT COMPLETE IT!!!! Now it becomes an integrity issue. Also I call and leave a service manager a voicemail and no return call would you want this service after spending $157 at this place? I WILL NEVER RETURN BACK TO THIS PLACE BE AWARE THEY DONT CARE ABOUT YOUR CAR OR CUSTOMER SERVICE. More
Frank is the absolute man! No pressure, no funky talk, just straight up great service! Go see Frank for a quick and easy car buying process! See you for the next one sir. No pressure, no funky talk, just straight up great service! Go see Frank for a quick and easy car buying process! See you for the next one sir. More
I purchased a used Tesla that completely died 2 weeks later. The finance person told me I had a 90 day warranty through the dealership. The management team is telling me there is nothing they will do for later. The finance person told me I had a 90 day warranty through the dealership. The management team is telling me there is nothing they will do for me and I am on my own with Tesla. More
Willie Hailey was a pleasure to purchase my new wrangler from! Everyone in the dealership treats you like family from the sales floor to the service department. Thanks guys! from! Everyone in the dealership treats you like family from the sales floor to the service department. Thanks guys! More
Will was the best. He was great with communication. Was very helpful and understanding with my price range. Definitely 5 stars. He was great with communication. Was very helpful and understanding with my price range. Definitely 5 stars. More
Jeremie was rude and disrespectful, he doesn't care about the customers new or returning. His attitude toward my situation was less than acceptable. The dealership does not value their customers, they made the customers new or returning. His attitude toward my situation was less than acceptable. The dealership does not value their customers, they made no effort to rectify my problem. There solution was purchased another vehicle from them. I've purchased three brand new vehicles from Keffer CDJR. First one, 2023 Jeep Grand Cherokee Overland had no issues, traded it and the second one, 2024 Jeep Grand Cherokee Summit, had a recall that wasn't repairable for over two months. Traded that and the third one, 2024 Jeep Grand Cherokee Summit power steering stopped working at 2067 miles. More




